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Cannot activate V9 3 user runtime

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    Cannot activate V9 3 user runtime

    Cannot activate V9 3 user runtime

    I am trying to activate a5V9 Lic RT Basic � 3 user

    I enter the license number
    OK Button stays grayed out

    Any Ideas??

    I also have v8 5 user on this computer
    do I need to un-install V8
    Can I have Both V8 and V9 Runtime on one computer?
    Thanks
    Charlie Crimmel

    #2
    Re: Cannot activate V9 3 user runtime

    Hi Charlie,

    Runtimes are like the full version and get loaded as separate programs, so there is no need to delete V8.

    Why the OK buttons stays greyed out, I cant help you with. Sorry.
    Regards
    Keith Hubert
    Alpha Guild Member
    London.
    KHDB Management Systems
    Skype = keith.hubert


    For your day-to-day Needs, you Need an Alpha Database!

    Comment


      #3
      Re: Cannot activate V9 3 user runtime

      Charlie, I thought "activation" tied a license to a machine. I also thought "activation" wasn't required for the runtime. Are you having trouble installing, or activating?

      Comment


        #4
        Re: Cannot activate V9 3 user runtime

        Tom:
        I am installing V9 Platinum Run Engine-3 User
        It asks for a license number
        the OK button stays grayed out

        I have verified the number that I typed in many times.

        see attached jpg

        Thanks
        Charlie Crimmel

        Comment


          #5
          Re: Cannot activate V9 3 user runtime

          edit: ran over you. It won't get un grayed until the right license number is typed in. Have you used this license number before? Have you already used it on this machine? I have no idea what but just trying to give ideas now.

          Charlie,

          Your developement requires activation. Basic runtime does not. If you have the perseat runtime it does require an activation on each machine.

          You said it was basic, so you should be able to install it and go(no registration or anything). If you are having something pop up asking for activation, something is wrong. You may have to call tech support for that one.

          If you have the 3 seat runtime, you can only install it on three computers before you run out of licenses. I am not sure how that will work after you have installed it 3 times. I don't have that one.

          Check your purchase to be sure you have the basic runtime before you call tech support.

          I hope someone else here has seen what you are seing before.

          .
          Dave Mason
          [email protected]
          Skype is dave.mason46

          Comment


            #6
            Re: Cannot activate V9 3 user runtime

            If you downloaded the RT, you should have gotten the license number also down loaded. Could you try to copy and paste the license number making sure there are no extra spaces in the front or the back?

            .
            Dave Mason
            [email protected]
            Skype is dave.mason46

            Comment


              #7
              Re: Cannot activate V9 3 user runtime

              Hi Charlie,

              Check the registry, delete any numbers that are there. See thumbnail.

              Reboot and start over to register Runtime.
              Regards
              Keith Hubert
              Alpha Guild Member
              London.
              KHDB Management Systems
              Skype = keith.hubert


              For your day-to-day Needs, you Need an Alpha Database!

              Comment


                #8
                Re: Cannot activate V9 3 user runtime

                Keith,

                That was great, but it is retarded to have to do it that way. Do you agree?
                Dave Mason
                [email protected]
                Skype is dave.mason46

                Comment


                  #9
                  Re: Cannot activate V9 3 user runtime

                  Hi Dave,

                  I totally agree.

                  However, that was the way Selwyn advised me, to enable the Customized Registration Dialog to be activated after I edited and wanted to make a change to it.

                  Once you use the dialog and the runtime is registered then you need to unregister it if you want to edit the Dialog.

                  Sounds as clear as mud reading this, but that is what you need to do if you want to make a customized dialog for a new application.

                  So I thought that might do the trick for Charlie.
                  Regards
                  Keith Hubert
                  Alpha Guild Member
                  London.
                  KHDB Management Systems
                  Skype = keith.hubert


                  For your day-to-day Needs, you Need an Alpha Database!

                  Comment


                    #10
                    Re: Cannot activate V9 3 user runtime

                    I will call tech support on Monday
                    I did not download.
                    I always get the CD sent to me.
                    The CD states Alpha Five Version 9 Platinum Run Engine

                    The label states A5V9 - Lic RT_basic - 3 User

                    Maybe they put the wrong label and license number on the case.

                    Tharlie Crimmel

                    Comment


                      #11
                      Re: Cannot activate V9 3 user runtime

                      Originally posted by DaveM View Post

                      If you have the 3 seat runtime, you can only install it on three computers before you run out of licenses. I am not sure how that will work after you have installed it 3 times. I don't have that one.

                      .
                      Dave

                      I didn't understand the sentence above. I'm talking the "runtime", not the "run engine".

                      If I buy the 3 seat runtime, then I can distribute my "as is, packaged" application to as many users as I want and they can install on as many computers as they have, but only 3 users at a time can run it on the same network.

                      It was my understanding that if I purchase a 50 user runtime, I can sell a "packaged" application to as many users as I want, but they are limited to 50 concurrent users.

                      Please advise if it does not work this way.
                      John J. Fatte', CPA
                      PRO-WARE, LLC
                      Omaha, NE 68137

                      Comment


                        #12
                        Re: Cannot activate V9 3 user runtime

                        Originally posted by jjfcpa View Post
                        Dave

                        I didn't understand the sentence above. I'm talking the "runtime", not the "run engine".

                        If I buy the 3 seat runtime, then I can distribute my "as is, packaged" application to as many users as I want and they can install on as many computers as they have, but only 3 users at a time can run it on the same network.

                        It was my understanding that if I purchase a 50 user runtime, I can sell a "packaged" application to as many users as I want, but they are limited to 50 concurrent users.

                        Please advise if it does not work this way.
                        John,

                        You are correct in your understanding of the runtime vs run engine.

                        Bill
                        Bill Griffin
                        Parkell, Inc

                        Comment


                          #13
                          Re: Cannot activate V9 3 user runtime

                          yes, I said it wrong. Run Engine is the one limited to however many users you pay for. You buy a 3 user license and only 3 users can ever use it.

                          Runtime is you what buy for distribution where each distibution is for however many users you have. You buy 3 user license and any 3 can use it in each installation.

                          Also, if you are buying for a onetime sale(contract program), you are not supposed to distribute that runtime to others. it should only be for that one use. Not sure how many will follow that one though or how it could ever be detected.


                          .
                          Dave Mason
                          [email protected]
                          Skype is dave.mason46

                          Comment


                            #14
                            Re: Cannot activate V9 3 user runtime

                            Dave:
                            You are correct

                            Also Run Engine provides SQL support and Run Time Does NOT.

                            Charlie Crimmel

                            Comment


                              #15
                              Re: Cannot activate V9 3 user runtime

                              I believe Alpha Software didn't think long and hard about the term..."Run Engine", hence all the confusion.

                              I think another name would have been better.

                              Perhaps we could run a contest to find a better name.

                              How about... SQL_Seat rather than Run Engine

                              That pretty well explains what you'd be purchasing, how many you're getting and what it is used for. (a one user run-time that is SQL capable)

                              --Bob

                              Comment

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