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Bonus TIPS for Successful Posting

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Help File out of date?

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  • Help File out of date?

    Maybe its something I have done wrong, but I have been looking in the help file for help on the new super controls and it doesn't show anything?

    When I pressed the Whats new link in the Contents tab on the Alpha Five help file it says whats new in version 8 not version 9???

    Does anyone else with V9 Platinum get this?

    If not what have I done wrong?

    Is there a way to resolve this issue?

  • #2
    Re: Help File out of date?

    Download the latest help file from the web site & set your help source to Local to use the help file. There is a whats new in V9 section which has some info on the Supercontrols. Or try setting it to local help, you may already have the current help file.

    Bill Griffin
    Parkell, Inc


    • #3
      Re: Help File out of date?

      I had V8 on this computer before installing V9 I wonder if it has left the old help file on for some reason?

      Can anyone else confirm if they are getting a similar result or not?

      Thanks for any responses.


      • #4
        Re: Help File out of date?

        I sometimes can't find the What's New in V9 section either, try this link:


        • #5
          Re: Help File out of date?

          I am seeing what I described above. a different help file than you have or are using. try opening the help file in the a5v9 folder and see if it is the v9 version or you need to download a newer version from the website (also described above) When you download the help file make sure it is in the a5v9 program folder.
          Bill Griffin
          Parkell, Inc


          • #6
            Re: Help File out of date?


            I downloaded the newest version from the web and copied it into my a5v9 folder, the old version of the helpfile was 10mb approx. the new ver is 50mb approx. however for some reason the help file doesn't work at all now!


            • #7
              Re: Help File out of date?

              For anyone having the same problem, once you download the help file and copied it to the a5v9 directory right click on the help icon and select properties and down at the bottom click unblock. It now should work!


              • #8
                Re: Help File out of date?

                No I was wrong, it still says "Whats new in Version 8" - what is going off?


                • #9
                  Re: Help File out of date?

                  Well this is interesting, it is now working. However the links are still a bit misleading! There isn't a main link for Whats new in V9 like there is for whats new in V8. Why would V9 users want to know whats new in V8??

                  If I start help (local help selected as source), click the contents tab, click whats new - it then displays a link saying whats new in V8, however if I leave the whats new link selected in the right hand panel it says Alpha Five Help - Alpha Five Version 9 and right at the bottom of this list is whats new in V9!

                  Found it at last - phew.....