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HTML Memo does not print correctly, why?

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    #31
    Re: HTML Memo does not print correctly, why?

    I did some additional investigation on this HTML Memo, after which I determined I would not use this particular field type for anything. I can see why it munges the text. It does some extremely funky translation between Table and Report.

    To test, I created a Browser view of the report, set to HTML so I could see the underlying HTML code that the field creates in the report. You can't see that if you do a report preview, or a PDF report on the web. What it produced on the output side is crazy.

    See the images below. Image 1 is the HTML Memo source for the original record. Image 2 is one section of text in the HTML output. It's nuts - every paragraph is in its own SPAN, and every five or six words have their own FONT declaration and every space is represented as " ". There are hundreds of FONT tags in my little test, and lots of CSS for positioning, color, etc. For positioning, each paragraph has absolute positioning applied - meaning the SPAN area is being physically positioned on the space based on coordinates, not a 'natural flow' from the previous paragraph. Even the SPAN's z-index is defined. There is even a JavaScript in the output. I uploaded the output source in the attached text file.

    There may be a place for this field, maybe not for text, but for positioning objects on the page. BUT it is HTML, so I would not expect it to be of any use in a report preview or any desktop application. It would be applicable to a web page or report only.

    So, don't use the HTML Memo field -- find a different way to accomplish what you want. I run in to roadblocks every few days. Programming means finding an alternate solution. Maybe the HTML Memo (in concept) is required to do what you want, but there is probably something else you can do.

    Work on your workaround instead. From my experience, Alpha responds in waves. Catch them at the right time and they respond instantly. They have responded to maybe half of the hundred or so bug reports I have made. I know we want 'answers' from Alpha, but again from experience, it ain't going to come until they are ready to address it, which may be never, may be tomorrow. That's not to take away from the fact that the Developer-facing part of their bug process (a consistent routine to at least let us know if something is or is not at least on a damn list, ETA for review, etc) is simply awful. To me, they more than make up for this in other areas!
    Steve Wood
    See my profile on IADN

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      #32
      Re: HTML Memo does not print correctly, why?

      Mrichard,

      How many times have you sent the bug report? If only once it might be worth resending it including a link to this thread.

      I have sent in a number of bug reports and for most of them I have received a response within a few hours. For the ones I didn't I re-read my report and tried adding further detail and resubmitted and cannot remember not getting a response.

      Please note the response is not always what I want to hear and sometimes what I believe to be a bug is just the way the feature/control works. This is rare though and generally I have been very satisfied with the responses.

      I do think there should be an automatic reply system to tell you that your bug report has been received. Fairly easy thing to set-up these days.

      Geoff

      Comment


        #33
        Re: HTML Memo does not print correctly, why?

        Geoff and MRichard,

        As stated above, I have also submitted a bug report, with a link to this thread and included Tom's example 1 database, will let you all know if I hear anything.

        Comment


          #34
          Re: HTML Memo does not print correctly, why?

          Thanks Geoff, Steve, Lance for your efforts and reactions!

          Steve,

          I know that Alpha has its very positive sides, and there are numerous of those. Point is, as you as a professional developer are very aware of, that one of the major issues you have with this kind of software as a pro is, that you need to be able to depend at least on the company for simple, straight forward business processes like for instance acknowledgment of the receiption of a bug report. It is simple, and can even be done automatically very, very easily.
          But, then again, I will give them some credit because they did create a very remarkable product all together.

          Part of the problem could be, that Alpha is very close to releasing their v10 version. That will doubtlessly take some focus of the complete team, and because of that it could be possible they do not pay much attention to this board, although I know that this is a community effort, they did visit this forum quit frequently in the past to help resolving problems.

          They however CAN take the time to send me countless emails telling me what a big offer they have and howmuch I am going to spare out if I buy their products.

          Bugs are normal. It is not the bug that kills the customer, it is the way the software company deals with it that does. Especially when it is done the way I experienced in this case.

          I am still willing to give them the benefit of the doubt:

          Come on Alpha!
          You sold me the feature, now deliver it ;)

          Comment


            #35
            Re: HTML Memo does not print correctly, why?

            I just sended the bug report for the second time, and at least NOW I got a confirmation of receipt:

            Kurt Rayner to me
            I will be out of the office until Monday June 15th.

            :D

            Comment


              #36
              Re: HTML Memo does not print correctly, why?

              what bug report?

              i don't see any bug report in this thread.

              please fill me in?

              Comment


                #37
                Re: HTML Memo does not print correctly, why?

                Hello Mr. Rabins,

                The bug report we were talking about was send to the email-address: [email protected]

                Once on april 14th 2009, and the second time an hour ago, on which I got the mentioned automated out-of-office reply of Kurt Rainer.

                I read in this thread that there was also a bug report send by Lance Gurd.

                I hope this answers your question ? If not, please let me know, I am very willing to do my part of this.......

                Regards,
                MRichard

                Comment


                  #38
                  Re: HTML Memo does not print correctly, why?

                  Hi,

                  I have had confirmation from Selwyn that this is a bug, but in licensed software by others (HTML or PDF printer drivers)

                  Comment


                    #39
                    Re: HTML Memo does not print correctly, why?

                    Hi Lance,

                    Thanks for sharing, that is correct, I received this message too exactly as you received it.

                    As far as I am concerned, the problem seems to be solved now.

                    Must however still test.

                    Greetz,
                    MRichard

                    Comment


                      #40
                      Re: HTML Memo does not print correctly, why?

                      does that mean that a multi-page html memo cannot be used in a report, as the problem lies with the mfg software?
                      Cole Custom Programming - Terrell, Texas
                      972 524 8714
                      [email protected]

                      ____________________
                      "A young man who is not liberal has no heart, but an old man who is not conservative has no mind." GB Shaw

                      Comment


                        #41
                        Re: HTML Memo does not print correctly, why?

                        Originally posted by martinwcole View Post
                        does that mean that a multi-page html memo cannot be used in a report, as the problem lies with the mfg software?
                        This is an interesting thread. I'm not sure this has been fixed. I believe there is still an issure in using and printing the HTML memo field; having to click buttons twince to open or close the HTML memo field and the last sentence of the report being randomly truncated.

                        kenn
                        TYVM :) kenn

                        Knowing what you can achieve will not become reality until you imagine and explore.

                        Comment


                          #42
                          Re: HTML Memo does not print correctly, why?

                          Originally posted by forskare View Post
                          This is an interesting thread. I'm not sure this has been fixed. I believe there is still an issure in using and printing the HTML memo field; having to click buttons twince to open or close the HTML memo field and the last sentence of the report being randomly truncated.

                          kenn
                          we fix the printing truncation issue some time ago.

                          if you can supply a test case that shows a problem, we will fix it.

                          however, i don't think that there are any issues.

                          Comment


                            #43
                            Re: HTML Memo does not print correctly, why?

                            Originally posted by Selwyn Rabins View Post
                            we fix the printing truncation issue some time ago.

                            if you can supply a test case that shows a problem, we will fix it.

                            however, i don't think that there are any issues.
                            Hi Selwyn,

                            I am using v9 Build 2419 Addin build 3414. I will submit an example sometime this evening as there are uther issues as well.

                            Thank you for your response,

                            kenn
                            TYVM :) kenn

                            Knowing what you can achieve will not become reality until you imagine and explore.

                            Comment


                              #44
                              Re: HTML Memo does not print correctly, why?

                              Kenn,

                              Just to complicate things, those build numbers sound like they are from the v10 beta, not v9, since the last V9 build was 2095/3264...
                              Last edited by Bill Griffin; 11-11-2009, 07:31 PM.
                              Bill Griffin
                              Parkell, Inc

                              Comment


                                #45
                                Re: HTML Memo does not print correctly, why?

                                Originally posted by Bill Griffin View Post
                                Kenn,

                                Just to complicate things, those build numbers sound like they are from the v10 beta, not v9, since the last V9 build was 2095/3264...
                                I had the trial version of V10 instaalled. Like other versions, it obsconded with my apps. By that, I mean it encroaches upon some of v9 files. At any rate, after uninstalling the trial version, I used regedit to remove the remaining v10 files, at least I think I found them all.

                                However, nothing has changed in my issues with the HTML memo field.

                                kenn
                                TYVM :) kenn

                                Knowing what you can achieve will not become reality until you imagine and explore.

                                Comment

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