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V8 vs V9 Email Clients

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    V8 vs V9 Email Clients

    I use Gmail and have the Email Client Profiles in V8 set up exactly as V9.
    I can send an email in V8 but get the following error in V9:

    "Could not connect to SMTP server:"


    POP =
    SMTP =
    SMTP Authentication method = Log on using the settings below
    full email address
    Secure Connection = TLS
    SMTP Port = 587
    POP port = 995

    Is there some difference between v8 and v9 email clients?

    Re: V8 vs V9 Email Clients

    Just a guess here .
    Maybe you have a firewall (windows or otherwise) with exceptions set for A5v8 but not V9
    Note: All my Pop , and SMTP settings have worked since V7 (but I don't use firewalls)


      Re: V8 vs V9 Email Clients

      Is your pop (sending) connection SSL?

      Your smtp connection should be TLS but your pop connection should be SSL.

      Also, my gmail profiles use "Use same settings as my incoming mail server." If your "connections below" are the same as your incoming server, I'd guess this would result in the same thing.


        Re: V8 vs V9 Email Clients

        I do have a firewall but both A5V8 and A5V9 are exceptions.

        Cal, I read your post and set my profile exactly like yours and still get the same condition: it works in V8 but not in V9.

        I'm going to try uninstalling and reinstalling V9 to see if that helps.



          Re: V8 vs V9 Email Clients

          I'm not qualified to be answering any of these posts..

          But, if you don't use GMail but use some other service, do you still have the same problem? If you don't it's some sort of GMail issue. You'd have to look in detail what's being sent out in that case. If this fails generally even with a different service then it's something with V9.


            Re: V8 vs V9 Email Clients

            If the email client in A5V8 works using Gmail why would it not work in A5V9 using exactly the same settings??

            Today to test this further, I set up on a different computer in a different location a one page web site using the 'aswsendemail.a5w' page from the AlphaSports Web application using A5V9 and an identical one page site using A5V8.

            The email worked in A5V8 but not in A5V9.
            I have attached a zipped folder that has the A5webroot files and the 2 application files:

            "emailtest8" folder is the A5V8 application
            "emailtest9" folder is the A5V9 application

            In the A5webroot folder:

            "emailtest" corresponds to the A5V8 application
            "emailtest9" corresponds to the A5V9 application

            The "Alpha Five built-in e-mail client." for both is the same, as follows:

            ACCOUNT TAB:

            Incoming Mail (POP) =
            Outgoing Mail (SMTP) =
            Your Name = James Smith
            Your Email Address = [email protected]
            User Name = [email protected]
            Password = *************

            RECEIVING TAB:

            Delete = not checked
            Use Secure Connection = SSL
            Mailbox = Blank
            Attachments = [exe_folder]\attachments

            SENDING TAB

            SMTP Authentication Method = Use same settings as my incoming mail server.
            Use Secure Connection = TLS
            When sending e-mail using the Alpha Five e-mail client = Send plain text only

            ADVANCED TAB:

            X-Mailer = Blank
            SMTP Port = 587
            POP Port = 993 ( I also used 995 - worked in 8, not in 9)
            Network Timeout = 5 seconds
            Auto check interval (in minutes) = 10
            Automatically mark message as read when selected in the email reader = Checked

            Since I've tested this twice and in the second test all parameters have changed except the 2 versions of Alpha Five, and I still get the same result, logic tells me that V9 is handling either the Email Client or the email_send() function differently.

            I know that Gmail is probably not the best email to use for this, nevertheless, if it works in V8 it should work in V9.

            Can anyone think of any other settings that I may have overlooked that would affect this situation??

            I really need to get this to work and I'm quickly running out of ideas.
            I even tried email_smtp_open(), email_smtp_send(), email_smtp_close() and couldn't get that to work in V9 either.



              Re: V8 vs V9 Email Clients

              We have the same problem here.

              Many ISP's throttle your ability to send emails if you try and send more than a few emails at the same time.

              We were using gmail as a workaround, where emails went to gmail and then were resent.

              Worked a treat in a5v8, fails completely in a5v9.

              Identical code works properly when using a5v8, fails when we use a5v9.

              Best wishes,
              Mel Thompson


                Re: V8 vs V9 Email Clients

                Send a bug report. You need to get this fixed if it is a bug before V10 is released.


                  Re: V8 vs V9 Email Clients

                  Alpha Software is aware of the problem. According to Lenny:

                  "The next patch will fix email_send() and email_send2() for gmail, but email_smtp_open/send/close will still not work."

                  Unfortunately, there seems to be no indication as to when the next patch will be out.

                  Jim Smith


                    Re: V8 vs V9 Email Clients

                    I am having trouble with this gmail problem also.

                    I hope Alpha has learned from previous years that they shouldn't cut support for an old product just becasue the new one is comming out. I would be willing to bet that Alpha will not issue any more "bug fixes" for v9 and will tell you to thats its fixed in v10 and that you should pay to upgrade. Especially seeing that their last "bug fix" was on March 10 (4 months ago). Our company spends over $1,000 a year on upgrading Alpha. I wish I could say we were upgrading becasue of new features and not becuase Alpha's programmers broke something and they will only fix it in a future release. Come on Alpha, show your customers some respect.


                      Re: V8 vs V9 Email Clients

                      I would be willing to bet that Alpha will not issue any more "bug fixes" for v9
                      As Selwyn has explicitly stated that several of the current confirmed bugs will be fixed in the next update of v9 (which has not happened since he said this--multiple times), I would take that bet. I do not believe Selwyn would ever intentionally misrepresent/mislead Alpha/people.

                      But we will see as is said....there are a lot of issues that need to be fixed and I started a thread a bit ago just so that some of these might be prevented from being overlooked or buried.
                      It is only when we forget all our learning that we begin to know.
                      It's not what you look at that matters, it's what you see.
                      Henry David Thoreau


                        Re: V8 vs V9 Email Clients

                        I've base my opinion on past versions where the updates always seem to stop around March even though there are still confirmed bugs. But then again, the new version is usually out around this time of year.