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Printing in 64 bit Vista

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  • Printing in 64 bit Vista

    I have a problem with an app running in 64bit Vista. The problem is the top margin when printing labels. On my 32 bit Vista computers I can change the margin and you can see the change in the print preview, but you cannot see it on the 64 bit computer.

    I see there is an update in A5V10 to the AMYUNI printer driver for 64 bit, and I suspect this is the problem.

    I found a message that suggested some changes to the AMYUNI driver for 64 bit to allow A5 to print to a PDF file, and that solved that problem, but not this label problem.

    My customer wants her money back! Anybody know how to fix this?

    TIA
    Bill
    Regards from Washington State,
    Bill
    Licensed NERD

  • #2
    Re: Printing in 64 bit Vista

    Bill, unless you're dumping the labels to pdf and then trying to print the pdf the Amyuni drivers may not be the most likely source of the difficulty. Have you verified that her printer drivers are compatible with her operating system, and have the most recent printer drivers been installed? Is she printing to the "default" printer, and if so does Alpha know which printer is the "default"? Can she print labels with other applications?

    Comment


    • #3
      Re: Printing in 64 bit Vista

      Tom,

      You are right, as usual, about the Amyuni printer driver, and I will check on the version of the printer driver.

      BUT, that said, I still do not understand why when I change the top/bottom margins in the A5 label size properties it doesn't show on the print preview screen on the 64 bit computer, but does show on 32 bit?

      Bill
      Regards from Washington State,
      Bill
      Licensed NERD

      Comment


      • #4
        Re: Printing in 64 bit Vista

        Bill, I'm thinking that Alpha gets information from the operating system in order to construct the preview. If the operating system can't supply correct information to Alpha because the print drivers are incompatible or out of date then Alpha is stuck.

        Comment


        • #5
          Re: Printing in 64 bit Vista

          Well according to Vista, the printer driver is the most up to date driver available. The printer is almost 2 years old, and the computer is 2 months old... The printer was the DEFAULT.

          No margin at the top of the print preview window... BUT, now when I save to PDF, the PDF DOES have a margin, and when I print from the PDF, it prints ok... Not a perfect solution because it adds a step,(save to PDF), but a workable solution none the less.

          I think I'm off the hook for now. I still would like to have a better solution, but until I can afford a 64bit computer, it will have to do.

          Thanks for your help,
          Bill
          Regards from Washington State,
          Bill
          Licensed NERD

          Comment


          • #6
            Re: Printing in 64 bit Vista

            Bill, thanks for the news. If you find a better solution please consider updating this thread to help others down the line. -- tom

            Comment


            • #7
              Re: Printing in 64 bit Vista

              Just out of curiosity, are you talking about the page margin on which the labels are shown or are you talking about a margin on the actual label (margin from top of text to top of label)?

              Comment


              • #8
                Re: Printing in 64 bit Vista

                Bill, your customer (or you) should check the printer manufacturer's web site for a more recent set of drivers for 64 bit Vista. Accepting what Vista says is not always reliable on this kind of thing.

                Comment


                • #9
                  Re: Printing in 64 bit Vista

                  Originally posted by robert View Post
                  Just out of curiosity, are you talking about the page margin on which the labels are shown or are you talking about a margin on the actual label (margin from top of text to top of label)?
                  Robert,
                  I'm refering to the page margin as shown in the print preview. When I change the top/bottom margin in the label size screen, the change shows on the print preview screen on my 32 bit computers, but it seems to be ignored on the 64 bit laptop.
                  Regards from Washington State,
                  Bill
                  Licensed NERD

                  Comment


                  • #10
                    Re: Printing in 64 bit Vista

                    Thank you. I was worried because I couldn't figure out how to change the margins of the actual label.

                    I'm using 64 bit Vista.

                    I see what you mean. If you go to label properties\page- you can change the margins and they are reflected in the preview.

                    If you go to label size and change the page margins, nothing happens in regards to the page preview. Changing the margins in label size or label properties don't seem to have any affect on each other. What I mean is that if you set the page margins in label properties and then go to label size, the page margins are not shown properly in label size. Likewise, if you change them in label size, they're not changed in label properties. I'm using V8. Maybe this is a bug.

                    I would set the page margins in label properties and forget about it in label size.
                    Last edited by robert; 10-15-2009, 07:49 PM.

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