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Bonus TIPS for Successful Posting

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Kaspersky and Alpha5 version 8

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    Kaspersky and Alpha5 version 8

    A clients IT department just installed Kaspersky on their computers and now when they startup our app we get an error "access denied". This is running from an workstation.

    They are knowledgeable but are there any TRICKY settings in Kaspersky that they should make for Alpha5?

    BIG thanks.

    Re: Kaspersky and Alpha5 version 8

    I'm running V10, XP and Kaspersky Internet Security 2010 with no problems. Saw a thread awhile ago concerning Kaspersky, V9 and Windows 7.


      Re: Kaspersky and Alpha5 version 8

      As you did not mention it I assume you did NOT make any special setup settings to run Alpha5 in Kaspersky.

      You are running version 10 not 8. That mite make a difference? Who knows if Alpha5 did something internally between ver 8 & 10 with regards to any incompatability issues with Kaspersky?

      My environment is "Kasper, Alpha5 version 8 and Windows XP"

      I don't know if that changes things....


      Originally posted by Mendy View Post
      I'm running V10, XP and Kaspersky Internet Security 2010 with no problems. Saw a thread awhile ago concerning Kaspersky, V9 and Windows 7.


        Re: Kaspersky and Alpha5 version 8

        You are correct, did not set anything. Just a thought, have them consider to disable Kaspersky as test and see if you app works. Then re enable Kaspersky. Was troubleshooting problem with another program and don't remember if pause protection was working. I ended up using exit. Try both ways. Is workstation new user added or you app doesn't work on all the workstations? Permissions problem? Just tossing out ideas.


          Re: Kaspersky and Alpha5 version 8

          Another aspect to test, even if Alpha works with Kaperski, is what it does to performance.....Kaperski is one of the top rated anti-virus softwares, but I got rid of it due to such slowdowns that many times Alpha and other softwares would crash--I do run quite a few (well, 4-5) intensive softwares at the same time, but no other anti-virus ever affected my computer in such a dramatic way. I use Avast on most of my computers and AVG on one without ANY problems or sluggishness.

          But each computer is set up different and so what happened to me may very well never happen to someone else......Take it for what its worth as is said.
          It is only when we forget all our learning that we begin to know.
          It's not what you look at that matters, it's what you see.
          Henry David Thoreau


            Re: Kaspersky and Alpha5 version 8

            I've been working with Alpha Five and Kaspersky for 2 years and with one exception, I had no speed issues. There was a problem for a short period of time but Kaspersky fixed that and the speed issue was resolved.

            The only problem I had was when I upgraded from VISTA to Windows 7. I initially thought the problem was Win 7 but later learned I had to make some adjustments in Kaspersky 2010. For those of you who are interested, here are the recommended changes from their User Forum.

            1. Run Alpha Five

            2. In Kaspersky, click Settings - ThreatsAndExclusions - (exclusion) Settings - Trusted Applications

            3. Add - Applications... select the Alpha Five software exe file (should be near the top of the list) and check all of the boxes.

            4. Click OK.

            Repeat the process if there is more than one Alpha Five file in the Applications list.
            for .DDM files.

            If the above does not work (adding to Trusted Applications)

            In Kaspersky, click Settings - FileAntivirus,

            if "scan files by format" was checked, select the "scan files by extension".

            If "scan all files" was checked, then select "scan files by format".