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Greyed out email in runtime version

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  • Greyed out email in runtime version

    I have created some standard emails which are stored in the Alpha5 library. I have created a profile in the name of the person who will be operating the run time version.

    The email facility works fine on my pc but when I unzip the files on the runtime pc the email send button and message area is greyed out. Can anyone tell me were I'm going wrong. Thanks.

  • #2
    Re: Greyed out email in runtime version

    My send button remains greyed out in the development version until I enter an email address. Does your process fill in the To area?
    There can be only one.

    Comment


    • #3
      Re: Greyed out email in runtime version

      Hi Stan,

      Even when I type in an email address the send button and message area stay greyed out. I have tried re installing the program and application files but still no joy.
      Last edited by Judith; 02-24-2011, 05:18 AM.

      Comment


      • #4
        Re: Greyed out email in runtime version

        I tend to use the host/default e-mail client and have a button which triggers the event, populating e-mail addresses from a table.
        My current app is running under Run Time.
        Suggest you check the settings.

        View/Settings/E-mail. You should be able to see these in the RT version.
        Ted Giles
        Example Consulting - UK
        .

        sigpichttp://ec12.example-software.com//
        See our site for Alpha Support, Conversion and Upgrade.

        Comment


        • #5
          Re: Greyed out email in runtime version

          Hi Ted,

          I have installed the application on another PC and the email works fine so I think it must be something to do with the other email programs running on the PC. Each email has an individual attachment so we can't just run a merge with an email client unfortunately.

          Regards

          Judith

          Comment


          • #6
            Re: Greyed out email in runtime version

            Judith, another app of mine Project Tracker, tracks things that should have happened, and if they haven't you can fire of an e-mail which contains the specific content which has been saved in a memo field.

            The app has a selectable list of people on the project, allocated the specified tasks, with deadlines and all that stuff.

            It works on all PC's I've come across, including the ECC somewhat arcane secure mail servers.
            Ted Giles
            Example Consulting - UK
            .

            sigpichttp://ec12.example-software.com//
            See our site for Alpha Support, Conversion and Upgrade.

            Comment


            • #7
              Re: Greyed out email in runtime version

              Ted,
              I tend to use the host/default e-mail client
              Am curious, what do you do when a client then has gmail or another web based client that is not or has not been set up as a Pop3 email?
              Mike
              __________________________________________
              It is only when we forget all our learning that we begin to know.
              It's not what you look at that matters, it's what you see.
              Henry David Thoreau
              __________________________________________



              Comment


              • #8
                Re: Greyed out email in runtime version

                Got me!
                I haven't tried those yet.
                All pop3 accounts so far, however I presume that web clients can be set up as pop3?

                Now I'm going to have to try going through my Virgin Webmail account without using Outlook/Express/Windows Live Mail!

                Good job it's raining.
                Ted Giles
                Example Consulting - UK
                .

                sigpichttp://ec12.example-software.com//
                See our site for Alpha Support, Conversion and Upgrade.

                Comment


                • #9
                  Re: Greyed out email in runtime version

                  Originally posted by Judith View Post
                  Hi Ted,

                  I have installed the application on another PC and the email works fine so I think it must be something to do with the other email programs running on the PC. Each email has an individual attachment so we can't just run a merge with an email client unfortunately.

                  Regards

                  Judith
                  Hi Judith. Here's a last resort -- its not regarding emails, but there may be some connection. http://msgboard.alphasoftware.com/al...ad.php?t=81048

                  Diana

                  Comment


                  • #10
                    Re: Greyed out email in runtime version

                    Originally posted by MikeC View Post
                    Ted,
                    Am curious, what do you do when a client then has gmail or another web based client that is not or has not been set up as a Pop3 email?
                    Had a quick look at this again Mike. While I'm sure that it is doable with an API or add in macro, the clients I work with all have a formal approach to using Outlook as their one and only BUSINESS mail and contact facility. It also allows a monitor and recording feature a bit like "Big Brother".

                    As I work mainly with UK Gvmt. Depts. I can't see this changing soon.

                    Do companies use corporate webmail direct in the US?

                    I can still get at mine from any PC with an internet connection but am not too keen on the data being held on someone else's servers.

                    In my other day job looking after data quality and security, I've seen too many hacks, (and worked with a few really good hackers at one international company).
                    Ted Giles
                    Example Consulting - UK
                    .

                    sigpichttp://ec12.example-software.com//
                    See our site for Alpha Support, Conversion and Upgrade.

                    Comment


                    • #11
                      Re: Greyed out email in runtime version

                      Still having problems with the email message area and send button being greyed out on the runtime version of Alpha Five, it appears to be quite random, email feature works on some runtime computers but not on others.

                      I have attached a screen print hoping that someone may spot the flaw in this.

                      Thank you.

                      Jude

                      Comment


                      • #12
                        Re: Greyed out email in runtime version

                        Judith, I think I've narrowed this down a bit.
                        I've got V10.5 running pretty sweetly with Win7 64 using the Alpha Client. Send and Recieve working well.

                        Back to V9. The Send button is greyed out until the field recognises "something" and then it activates.

                        example.consulting@vir does NOT activate the Send, but
                        example.consulting@virg does. The only difference is the g.

                        Have you fiddled with the addresses?
                        Ted Giles
                        Example Consulting - UK
                        .

                        sigpichttp://ec12.example-software.com//
                        See our site for Alpha Support, Conversion and Upgrade.

                        Comment


                        • #13
                          Re: Greyed out email in runtime version

                          Originally posted by Judith View Post
                          Still having problems with the email message area and send button being greyed out on the runtime version of Alpha Five, it appears to be quite random, email feature works on some runtime computers but not on others.

                          I have attached a screen print hoping that someone may spot the flaw in this.

                          Thank you.

                          Jude
                          Been digging some more Jude. There appears to be some form of algorythm/check looking for a pattern. Not sure why, as there will be a mailout error if the tagret is incorrect. My R/t works in the same way as the dev version.
                          It needs to find a @ [ampersand] and a . [full stop] between the name.com/net/org etc.

                          In my previous example, t@v.ne triggers the Send button.
                          Ted Giles
                          Example Consulting - UK
                          .

                          sigpichttp://ec12.example-software.com//
                          See our site for Alpha Support, Conversion and Upgrade.

                          Comment


                          • #14
                            Re: Greyed out email in runtime version

                            Hi,

                            Thanks for your help Ted but still no joy. I send a test through using the test button on the email profile window and the test comes through fine.
                            BUT I still can't send an email using the email features in Alpha5 on the runtime computer. The message area is greyed out and so is the send button even after entering the email address. It's a mystery

                            Comment


                            • #15
                              Re: Greyed out email in runtime version

                              Jude,
                              This is getting silly now.
                              Back to basics.
                              Have the Runtime PC's which fail got exactly the same mail configuration? Do the ones which work have the same config?
                              Are you using Active Directory?
                              Are the PC's able to mailout in any event?
                              Do the PC's share a name?
                              If you replicate the information on a working mailout config. and the button is still greyed out I suggests the problem is on the PC and its setup.
                              I presume you have reinstalled the RT?
                              I can't remember whether you are using the Alpha Client or Default. Try the other one.
                              Ted Giles
                              Example Consulting - UK
                              .

                              sigpichttp://ec12.example-software.com//
                              See our site for Alpha Support, Conversion and Upgrade.

                              Comment

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