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Help - my customer form is screwed up!

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  • Help - my customer form is screwed up!

    I have a form for my customers that when I click on a letter of the alphabet, it shows all customers starting with that letter (last name) in alphabetical order.

    I opened one of my browse forms (and sorted by email to find an entry).

    Now when I go back to my Customers Form, when I click on any letter, they are not sorted. i.e., I click on "S" and there are last names showing with b's, m's, t's, h's, etc. - they are not sorted any longer.

    I don't know how to get it back the way it should be.

    What did i do and how can I correct it?

    Thanks for any help.

    Carol

  • #2
    Re: Help - my customer form is screwed up!

    I opened one of my browse forms
    There are no browse forms. There are browses and there are forms.

    and sorted by email to find an entry
    Open whatever that was and use the show all toolbar button. That should put you back to where you were.

    alternatively, use the show all button on the cuatomer form and then try the alphabet buttons.
    There can be only one.

    Comment


    • #3
      Re: Help - my customer form is screwed up!

      The "show all" is greyed out on both the browse and form

      Comment


      • #4
        Re: Help - my customer form is screwed up!

        If you didn't change any coding or modify anything else, your indexes may be corrupted. What happens if you reindex/compact the database?
        There can be only one.

        Comment


        • #5
          Re: Help - my customer form is screwed up!

          That's what must have happened. I rebuilt all the indexes for my customer db and it is back to what it should be!

          Thanks.

          Carol

          Comment


          • #6
            Re: Help - my customer form is screwed up!

            the very reason i stay away from indexes as much as possible.
            Mike W
            __________________________
            "I rebel in at least small things to express to the world that I have not completely surrendered"

            Comment


            • #7
              Re: Help - my customer form is screwed up!

              Carol, Indexes are always lible to screwing themselves up. In the old days, there was a note in the documentation which said something along the lines of, "if you can't find it and it used to be there, reindex"

              All my current apps. have a Housekeeping form with Backup and Reindex as standard features. For single Users I've sometimes reindexed on startup.

              My explanation to the Users is that "the network sometimes experiences a flashback of static through the interface and requires an Index rebuild". Been getting away with it for years! ;-)
              See our Hybrid Option here;
              https://hybridapps.example-software.com/

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              • #8
                Re: Help - my customer form is screwed up!

                Thanks for that tip, Ted. I've printed this thread out and put it in my folder.

                Carol

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                • #9
                  Re: Help - my customer form is screwed up!

                  Ye right Ted
                  and now you can also add sunspot activity, they'll buy that one even more.

                  Comment


                  • #10
                    Re: Help - my customer form is screwed up!

                    Over here it's the "ash cloud" now. We don't get sun in the UK.
                    See our Hybrid Option here;
                    https://hybridapps.example-software.com/

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