Hi,
Some of you will already know that I have recently moved our customer/invoicing database to a shared server with 4 pc's having a run time applications. The database consists of tables and sets and the set I am having problems with is the most important. It is for raising invoices. A colleague enters the person/company details saves the record then clicks a button for a new invoice. They go on to enter the invoice details and the record is saved again. A checking sheet is printed and checked back to the booking, an invoice is printed as a pdf and emailed, an entry is made in a memo field to say the invoice has been sent. All works fine BUT when we go back to the data, the customer details are there but no invoice, it doesn't matter which computer I check it on or if I go through the developers licence straight to the server, the invoices have disappeared. It isn't happening all the time and up to today had not happened before. We have been entering the data twice prior to today. Once on the old system and again on the server to check that everything was working ok and it was.
As you can probably guess I'm not an IT person, just an admin person who has managed to work with Alpha Software for some 15 years now, I must be a slow learner
Any advice would be really appreciated, I'm at home now but can't get this out of my head.
Judith
Some of you will already know that I have recently moved our customer/invoicing database to a shared server with 4 pc's having a run time applications. The database consists of tables and sets and the set I am having problems with is the most important. It is for raising invoices. A colleague enters the person/company details saves the record then clicks a button for a new invoice. They go on to enter the invoice details and the record is saved again. A checking sheet is printed and checked back to the booking, an invoice is printed as a pdf and emailed, an entry is made in a memo field to say the invoice has been sent. All works fine BUT when we go back to the data, the customer details are there but no invoice, it doesn't matter which computer I check it on or if I go through the developers licence straight to the server, the invoices have disappeared. It isn't happening all the time and up to today had not happened before. We have been entering the data twice prior to today. Once on the old system and again on the server to check that everything was working ok and it was.
As you can probably guess I'm not an IT person, just an admin person who has managed to work with Alpha Software for some 15 years now, I must be a slow learner
Any advice would be really appreciated, I'm at home now but can't get this out of my head.
Judith
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