I am currently trying a limited trial edition copy of Alpha Five ver 4.5 and have run into problems on my first day that I can find no answer for in the help documents.
1) I succesfully opened an old Alpha Four database and then created a new Query by Form which I then saved. I ran the query with no problem. Later, after restarting A5 and reopening the same database, I tried to run the saved query, but got the following error message:
could not load that saved setting
Then, when I close that message, new new one appears
invalid query specified
2) When accessing the help menu, then the books submenu, then selecting any of the books, Adobe Acrobat Reader opens and then the following error message appears:
There was an error opening this document. The file does not exist.
After closing this message, I get the following error message:
There was an error opening this document. The path does not exist.
3) And can someone explain the following paragraph on the Alpha Five Technical Support page:
Internet Access
Technical Support information for all products can be found here. Choose the product you would like support for from the drop down choice, and then click the Go button. You can also leave messages to the technical support department on our message board. To access the message board, click on the "Message Board" icon at the top of any page.
There three things wrong with this paragraph:
1) There is no drop down choice field anywhere on the page.
2) Other than the button for subscribing to the newsletter, there is no Go button on the page.
3) There is no "Message Board" icon at the top of the page.
I did find the Message Board link at the side of the page, however, which apparently is the only hope I have of getting in touch with tecnical support.
I have to say this does not bode well for a positive evaluation of this product when they make it so difficult to contact Alpha Software tech support.
1) I succesfully opened an old Alpha Four database and then created a new Query by Form which I then saved. I ran the query with no problem. Later, after restarting A5 and reopening the same database, I tried to run the saved query, but got the following error message:
could not load that saved setting
Then, when I close that message, new new one appears
invalid query specified
2) When accessing the help menu, then the books submenu, then selecting any of the books, Adobe Acrobat Reader opens and then the following error message appears:
There was an error opening this document. The file does not exist.
After closing this message, I get the following error message:
There was an error opening this document. The path does not exist.
3) And can someone explain the following paragraph on the Alpha Five Technical Support page:
Internet Access
Technical Support information for all products can be found here. Choose the product you would like support for from the drop down choice, and then click the Go button. You can also leave messages to the technical support department on our message board. To access the message board, click on the "Message Board" icon at the top of any page.
There three things wrong with this paragraph:
1) There is no drop down choice field anywhere on the page.
2) Other than the button for subscribing to the newsletter, there is no Go button on the page.
3) There is no "Message Board" icon at the top of the page.
I did find the Message Board link at the side of the page, however, which apparently is the only hope I have of getting in touch with tecnical support.
I have to say this does not bode well for a positive evaluation of this product when they make it so difficult to contact Alpha Software tech support.
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