Alpha Software Mobile Development Tools:   Alpha Anywhere    |   Alpha TransForm subscribe to our YouTube Channel  Follow Us on LinkedIn  Follow Us on Twitter  Follow Us on Facebook



The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
  • Be professional in your conduct
  • Be kind to others
  • Be constructive when giving feedback
  • Be open to new ideas and suggestions
  • Stay on topic

Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
  • Spam.
  • Vulgar language.
  • Quotes from private conversations without permission, including pricing and other sales related discussions.
  • Personal attacks, insults, or subtle put-downs.
  • Harassment, bullying, threatening, mocking, shaming, or deriding anyone.
  • Sexist, racist, homophobic, transphobic, ableist, or otherwise discriminatory jokes and language.
  • Sexually explicit or violent material, links, or language.
  • Pirated, hacked, or copyright-infringing material.
  • Encouraging of others to engage in the above behaviors.

If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
  • Remove the Post or Thread - the content is removed from the forum.
  • Place the User in Moderation - all posts and new threads must be approved by a moderator before they are posted.
  • Temporarily Ban the User - user is banned from forum for a period of time.
  • Permanently Ban the User - user is permanently banned from the forum.

Moderators may also rename posts and threads if they are too generic or do not property reflect the content.

Moderators may move threads if they have been posted in the incorrect forum.

Threads/Posts questioning specific moderator decisions or actions (such as "why was a user banned?") are not allowed and will be removed.

The owners of Alpha Software Corporation (Forum Owner) reserve the right to remove, edit, move, or close any thread for any reason; or ban any forum member without notice, reason, or explanation.

Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.

Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.

If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.

When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
See more
See less

Report Printing Problem

  • Filter
  • Time
  • Show
Clear All
new posts

  • Report Printing Problem

    I am a relative novice in designing applications with Alpha Five V4, relying heavily on Alpha Five's pre-defined commands and field rules. In other words, I have yet not gotten into writing my own code or scripts, although, I have done some minor editing of "actions" assigned to buttons on form layouts. That said, I have encountered a problem with an application that I have designed and hope someone can suggest a solution.

    My application contains a form on which there are buttons for printing six different reports, each printing data from a different table. I have been using the application on my desktop computer, which uses the full Alpha Five V4, for at least a year, maybe more, with no printing problems. I am also using the application on my laptop, using a Runtime version of Alpha Five V4.03, and have encountered no problems.

    Recently, I installed a Runtime version of Alpha five V4.03 and my application on the laptop of one of my colleagues. He is using a Winbook XL2 hooked to an HP LaserJet 4L. Five of the reports print fine, but the sixth report always hangs up the printer. Every time he tries to print that report, he gets an error message that the printer time-out has been exceeded. We have tried lengthening the time-out, but it doesn't help. I have hooked my portable printer (a Canon Bubblejet BJC-70) to his laptop, and the report prints fine. I have hooked my laptop (Toshiba Satellite Pro) to his HP LaserJet 4L, and the report prints fine. This suggests to me that, perhaps, there is a communication problem between the Winbook and the LaserJet; however, he has no problems printing from his other programs.

    Does anyone have any suggestions?

  • #2
    RE: Report Printing Problem

    I have two 4L's and a Toshiba laptop and have never had any problems.

    Starting with the obvious.

    Does he have the proper driver installed for the 4L and is the driver in use when he tries to print to it. You can, of course, try to print to a printer without selecting the proper driver, usually with unsatisfactory results.

    Like I said this is the most likely source of trouble and probably has been checked, but.........
    There can be only one.


    • #3
      RE: Report Printing Problem

      Begin brainstorming...

      I'd verify that the troublesome report will "preview" ok on the Winbook system. If it won't then there may be differences in the installed fonts on his system which are coming into play on this particular report, which do not occur on the others.

      Are there different fonts in the layout of the troublesome report?

      If it previews ok, but still won't print, are you sure it's not timing out because the wrong paper size is in the printer. Check the page setup properties of your report layout. Write them down. Then compare that to the page setup properties for the default page your friend's Winbook uses... i.e. the properties of the printer object in his system. Are there differences in this report's properties compared to the other layouts which are printing successfully. Are some using the "default" page, while other are using a "custom" page, for example?

      End brainstorming...

      -- good luck.

      -- tom


      • #4
        RE: Report Printing Problem

        Thanks for your response Stan.

        We have re-installed his printer using the Windows 98SE driver for the 4L. As to whether it is in use, when he tries to print?....I'm assuming, yes.

        Thanks, again.


        • #5
          RE: Report Printing Problem

          Select start menu, settings, printers, choose the one you have named for the 4L, right click, properties, details tab, "print using driver" should specify the driver you installed.
          There can be only one.