The Alpha Software Forum Participation Guidelines

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If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
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Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.

Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.

If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.

When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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Crashing with report designer

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  • Crashing with report designer

    This is a problem that only occurs on one pc in the office and seems to appear and disapear!!

    Right clicking on a report to design I imediatly get an error dialogue saying:

    ALPHA5 caused an exception 10H in module A2ENGINE.DLL at 0167:005d64cb.
    EAX=01949300 CS=0167 EIP=005d64cb EFLGS=00010202
    EBX=00d8c536 SS=016f ESP=00d8c070 EBP=00d8c088
    ECX=00000044 DS=016f ESI=0194931b FS=345f
    EDX=00000000 ES=016f EDI=00d8c51b GS=0000
    Bytes at CS:EIP:
    dc 1d 80 20 62 00 53 56 57 df e0 9e 0f 82 fe 00
    Stack dump:
    00b68088 00000000 005c9ab4 000001a5 00000000 005c9f88 00d8c938 007cb3a9 00000400 00000000 00d8c536 00d8c4e0 022b01aa 00d8c522 00d8c970 00000000

    I have tried uninstalling the software and have removed things like the virus checker, but to no avail.

    The DB is on a network drive, using lantastic as the client on Win98.

    If I try the same thing on another pc with prety much the same hardware/software setup, its ok.

    On another subject, we have also had problems with certain fonts in rtf memo fields crashing the DB, Trebuchet is a particular culpret.


    Chris Tanti
    Technical Support

    Nuance & Fathom Ltd - The data-driven marketing agency

  • #2
    RE: Crashing with report designer

    Here's a possibility: If this PC is accessing the same report as others, and if it is not the server, you might have a bad network card. I've seen other users that had various problems on one machine only, which went away when the card was replaced.