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Helpdesk model

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    Helpdesk model

    I am looking for a helpdesk database model. Nothing elaborate or whatever someone may have or can point me to. Using A5V4.5.

    Thanks

    #2
    RE: Helpdesk model

    Mike:

    If you want any idea I have one that I'm using - no lights or bells and really crude. In a point of sale app with inventory, invoice, customer, etc forms and have made another table - all memo fields. I label the fields like the forms they will be used on. The memo is then placed on its own form called H_cust, H_inv, H_invent, etc. I then make a form with only one of the memos for the help form, each with the memo field that applies.

    I put a button on the form that calls that memo form.The user just clicks the 'Help' button and the Help form appears on top of it.

    In this way the user can also add his own notes to it if he wants to or they could be made 'read only'. I find it to be handy during development as I can add to the help file right there at the form if I add a new button or function the user needs to know about.

    I haven't had the need, but I suppose one could use an on-key event and intercept F1 to call that memo form.

    Like I say - not sophisticated -- but workable and I see that no one else is answering.

    Ken

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      #3
      RE: Helpdesk model

      Ken

      I think Mike is looking for a model that tracks calls to a support desk, rather than a help subsystem.

      Mike

      I'd suggest that you use the contact manager model and expand it to what your needs are.

      I'd also suggest that you upgrade to version 5 and get the additional benefits of the new features. If you are going to build something as complex as a help desk system, I'd think that v5 is a requirement.

      Email integration, improved action scripting, printing to pdf and html formats - to name a few.
      Al Buchholz
      Bookwood Systems, LTD
      Weekly QReportBuilder Webinars Thursday 1 pm CST

      Occam's Razor - KISS
      Normalize till it hurts - De-normalize till it works.
      Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
      When we triage a problem it is much easier to read sample systems than to read a mind.
      "Make it as simple as possible, but not simpler."
      Albert Einstein

      http://www.iadn.com/images/media/iadn_member.png

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