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The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
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  • Stay on topic

Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
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If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
  • Remove the Post or Thread - the content is removed from the forum.
  • Place the User in Moderation - all posts and new threads must be approved by a moderator before they are posted.
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Moderators may also rename posts and threads if they are too generic or do not property reflect the content.

Moderators may move threads if they have been posted in the incorrect forum.

Threads/Posts questioning specific moderator decisions or actions (such as "why was a user banned?") are not allowed and will be removed.

The owners of Alpha Software Corporation (Forum Owner) reserve the right to remove, edit, move, or close any thread for any reason; or ban any forum member without notice, reason, or explanation.

Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.

Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.

If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.

When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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Printing problem

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  • Printing problem

    A fire has forced me to a new computer using Windows XP and to again download A5 v4.5. My data was backed up, is restored and appears intact.

    However, I cannot print anything. When I go to printer setup for any report, it shows no paper sizes and will not allow me to enter dimensions. Then it says page is too narrow. Is there somewhere in the system a table of paper sizes that the printer setup forms use? If so, it looks like this may be missing in my present setup.

    Any assistance appreciated.

  • #2
    RE: Printing problem


    Have you installed any printers in XP ? This is a prerequisite.

    Can you print with other programs, such as Word or Notepad ? If not, that's a sign there's something amiss in Windows, not Alpha Five.

    -- tom


    • #3
      RE: Printing problem

      I don't pretend to understand it but the problem has corrected itself.

      I also have version 5 installed but hadn't used it. So I tried that to print addresss labels I needed badly. Initially it started the same way but since I was using a new label setup (no longer have a dot matrix printer) it finally saw the letter sheet and everything worked. Have since gone back into v 4.5 and all works there as it should.

      Thanks to Tom Cone for his response.

      John White


      • #4
        RE: Printing problem

        After you have chosen the printer driver you need for your printer, then you have to create a form in the printer setup under the xp, their is a help file @ microsoft that detail explains this. It is easy. of course if you are using a dot matrix, GOOD LUCK, I still can't get it to work sometimes. see my post requesting Printing Problems & need help w/form print


        • #5
          RE: Printing problem

          Xp Setup:

          To create a custom printer form
          Open Printers and Faxes
          On the File menu, click Server Properties.
          On the Forms tab, select the Create a New Form check box.
          In Form Name, type a name for the new form.
          Under Form Description (Measurements), type the dimensions you want for the new form.

          To open Printers and Faxes, click Start, click Control Panel, click Printers and Other Hardware, and then click Printers and Faxes.
          Printer forms define a paper size and type used by a print device. Forms are provided for all standard paper sizes. You can define a custom paper form for nonstandard paper sizes.