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Four months of peace comes to abrupt end

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  • Four months of peace comes to abrupt end

    It has been four months no with problems then WHAM!
    I have code crapping out in mid fetch on one machine that has never given me any problems and a user who has been crashing and freezing for two weeks without letting me know. I am continually being ragged on for the five minutes it takes to print out invoices on their P2 64 meg systems. (The app runs great on the P3 256meg system).

    They have been reindexing weekly and still the problems persist. I just told them to compact and test it in the morning. Something tells me I should not pin my hopes on my crossed fingers.

    HELP!!!! where should I start?

    Stress Leave, Stress Leave, Stree Leave

  • #2
    RE: Four months of peace comes to abrupt end


    The P2 64 meg machines have probably changed something. You'll also probably never be able to get them to tell you what.

    If it were me, I'd make a list like this:

    1) changes to operating system?
    2) change of printer?
    3) change of printer drivers?
    4) change of video display adapter?

    Then, I'd verify they're running the latest build of Vers. 4 (that'd be 4.5, build 266 I think).

    Then, I'd find out if they're experiencing the problems when multi-tasking other large apps ? The 64 meg machines should NOT multi-task with ANY other apps. They're woefully underpowered.

    When machine finishes booting, and before they start Alpha Five, what percentage of available Windows Resources is still available? Should be 80% or better, in my opinion. If it's lower, examine Startup folder and the list of running processes after booting up, to find out all the goodies they've installed and haven't told you about. Prune the list until resources are higher.

    In sum, I think the first place to look is to try to identify the best way to provide maximum resources to Alpha Five at runtime, especially on the 64 mb machines.

    Less likely issues revolve around the integrity of the network itself.

    Is the cabling intact?
    Have they moved furniture on top of the cable? i.e. is it being pinched?
    Are the network cards working correctly?

    I think these are not as likely to be the culprits unless the user has moved machines or furniture around.

    -- tom

    -- tom


    • #3
      RE: Four months of peace comes to abrupt end

      I would insist on a minimum of 128 Meg of RAM.


      • #4
        RE: Four months of peace comes to abrupt end

        Thanks for the check list. This type of thing would be really useful in a trouble shooting section of this forum.

        It is comforting to know that their systems are woefully underpowered. Although I can't be sure yet, I might have inadvertently fixed the problem by asking them to rerun network optimizing on the offending machines.

        The app is running like a charm now. Perhaps something broke in the shadow files on both machines. Any explanations ?