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CANT FIND MY CUSTOMERS

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  • CANT FIND MY CUSTOMERS

    I JUST BOUGHT ALPHA FIVE VERSION 4.5 UPDATE. I HAVE ALLOT OF CUSTOMERS ON MY OTHER ALPHA FIVE AND I DONT KNOW HOW TO GET THEM TO THIS UPDATE. I MOVED UP TO WINDOWS XP AND MY OTHER ALPHA FIVE PROGRAM DID NOT WORK, THEY SAID TO UPDATE TO THIS ONE. NOW HOW DO I GET MY LIST OF CUSTOMERS. PLEASE HELP.

  • #2
    RE: CANT FIND MY CUSTOMERS

    Copy your old files to a new folder. I usually create a folder under the main A5 program folder for my applications. Then start A5. You will be presented with a screen allowing you to open databases. Navigate to your database and double click on it. It should open then in A5V4.5. Some scripts and layouts may need tweeked in A5 for proper operation.

    As a precaution, do not try to open your original data files. Instead, work only with copies so no corruption can creep into the original data.

    Comment


    • #3
      RE: CANT FIND MY CUSTOMERS

      PS. In internet lingo writing in all caps is considered the equivalent of shouting in a voice conversation. Harder to read and not necessary. Please continue to post your questions; someone here will always try to help.
      Ohlen

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      • #4
        RE: CANT FIND MY CUSTOMERS

        I know about the caps, and I am sorry that it bothered you. I am just so upset that I cant get to my customers aspecially sence I just spent $150.00 for this update.
        I have alpha five for about 8 or 9 years. and have about 2000 customers on my list. now can't get to them. Again sorry about the caps. Shirley Bocelli

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        • #5
          RE: CANT FIND MY CUSTOMERS

          Shirley,

          What program did you use to originally create the data?

          Ohlen

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          • #6
            RE: CANT FIND MY CUSTOMERS

            Hi again, you know it has been so many years I dont remember. I know it was alpha five if that is what you mean. I bought this program in 1998, just found receipt. lol. My son set it up for me. you know customers, name, address, phone. date job was done how much. We are chimney sweeps. So this is the way I kept up my customer list, plus I could do lables to send out reminders. I cant seem to do what you said about putting my old files in new folder. It always comes up with a yellow traiangle and a big black ! in the middle. Sorry if I am driving you crazy. thank you shirley bocelli

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            • #7
              RE: CANT FIND MY CUSTOMERS

              Shirley,
              Can you find your files using windows explorer or my computer? Your version of Alpha 4.5 should have installed in c:\program files\a5V4. Navigate to that folder and then click on file/new/folder to create a new folder. Then name it anything you want. Now go to wherever you've found your original files, highlight the first one by clicking on it. Then move to the last one and shift-click on it to highlight them all. Right click on one of the highlighted files and choose copy. Now left click on the new folder, then right click and choose paste. This will make a copy of your files in the new folder.

              Now start alpha 5 and choose more databases in the window that opens. Navigate the the new folder you created and you should see your database. Double click on it and it should open.

              Hope this helps.

              Ohlen

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              • #8
                RE: CANT FIND MY CUSTOMERS

                Where are you located.
                I am sure that there are developers or userd close to you that could help you

                charlie crimmel

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                • #9
                  RE: CANT FIND MY CUSTOMERS

                  Hi its me again. No sorry it did not work. I did everything you said I cant do the high lite and copy they wont let me. So I just know what I am going to do. thank ou so much for trying to help I really appraite it. Shirley Bocelli

                  Comment


                  • #10
                    RE: CANT FIND MY CUSTOMERS

                    Thank you Charlie. Shirley Bocelli

                    Comment


                    • #11
                      RE: CANT FIND MY CUSTOMERS

                      If you can find your table on the PC, here is what works for me. Go to the conrol pannel. Click on the Tables TAB, RIGHT Click in an OPEN Space, then Add Tables. If you know where the table is located double click on it and it will ADD it for you with all forms. I have used this many times. All tables needs to be in one Dir or Sub Dir under that or you will have problems.

                      Ken

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                      • #12
                        RE: CANT FIND MY CUSTOMERS

                        Thank you, I will try, nothing has worked so far. Shirley Bocelli

                        Comment


                        • #13
                          RE: CANT FIND MY CUSTOMERS

                          Shirley,

                          Are you upgrading from Alpha Four?

                          If you're upgrading from Alpha Five, which version of Alpha Five had you been using?

                          -- tom

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                          • #14
                            RE: CANT FIND MY CUSTOMERS

                            >>they wont let me

                            Comment


                            • #15
                              RE: CANT FIND MY CUSTOMERS

                              Shirley

                              If you bought Alpha 5 in 1998, you might have A5V1, which was a Windows 3.1 program and only recognized short file names. If you want to use this program on newer computers, the program must be installed in a directory path with only short, 8 digit names. The same applies to the data path. What I have used is this for the program

                              c:\A5V1\

                              and this for the data path (if the application was called "Mystuff"

                              c:\a5v1\stuff\

                              Now, as for why you data is not showing up in the new program, there are a number of reasons possible. But the real information we all need is in what specific version was the original data created. This will make giving advice much easier. If you were using any windows Alpha version A5v1 to A5v3, the the data should open without too many problems. If you were using the DOS versions of Alpha, A4v2 to A4v6, then the only thing that will open in the new program are the dbf files. All forms etc would have to be recreated.

                              Another possibility is that the paths for the data are different in the new installation compared to the original. Normally, most users place the table (dbf) files and all of their related files in the same directory as the database (the adb, alb, alm, alx) files. If your configuration was different, then the new configuration probably can't find the files. To check, open the database, the adb file. If the tables list on the control shows the table names grayed out, then they can't be found. If this is the case, post a message to this string and someone can walk you though the process to correct the problem.

                              Jerry

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