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New install doesn't work

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  • New install doesn't work

    I have an unlimited user A5 runtime. I have this installed on several of our networked computers with no problems. However, I am installing on a new unit, and whenever I call up a certain form everything locks up. I have done the installs myself on all of the machines and have never had any problems. This one has me baffled.

    I even tried installing the full version of A5 to see if that would help, it doesn't.

    Thanks for your help.

  • #2
    RE: New install doesn't work

    My first thought is that the machine is goofy (technical term...sorry). If you don't have enough RAM available, Alpha could lock up and do other nasty things.

    Check the system resources - if it's below 70%, the computer has way too many programs loading at startup. One of these could be conflicting with Alpha.

    Make sure there is enough RAM (32 min, more is better), and at least 100 MB free on the hard drive.


    • #3
      RE: New install doesn't work


      When you first boot up the computer, and the boot up is completely finished, try hitting CTRL-ALT-DEL. See what's running in the background.

      I had a conflict once with PTSNOOP.EXE, which is a TSR for cheap PCTEL chip based modems that are software driven. It was causing all sorts of issues on the computer, and a search on the internet revealed many such stories.

      If there are a lot of programs loading, and Bill's suggestion to check system resources right after boot up is, say, less than 90%, try eliminating some of the programs that start at bootup. Like Bill point's out, I find that when I go below 70%, I start have problems with all the software that's running.

      Keep in mind that network computers are often signed off, but not re-booted. Every computer in the network should be re-booted every 3-4 days as a minimum, as a lot of resources remain in use, even after the corresponding software is closed.

      You probably already know this stuff, but it's the first things that come to mind.



      • #4
        RE: New install doesn't work


        Amen to what you said about rebooting every 3 or 4 days. I go one step
        further. I have learned that many motherboards do not include an
        automatic reset on ALL of the RAM when the sytem is warm booted,
        instead they load all zeros in the first 64K. Warm boots are OK when
        you have just loaded a device or some software so that the registry
        will acknowledge it, but that is about all. On a routine cold boot it
        is best to leave the power off about 20 seconds before switching back

        So much for warm boots,