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BitMap Puzzler ???

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    #1

    BitMap Puzzler ???

    Hi:

    I've been using Alpha Five for years and until today, I've never seen the annoying littel problem I currently have [using ver 4.5]. I'm sure there is a simple explanation.

    I have a bitmap file that I placed in the same folder as all of the data files. I also created four reports, invoice, order confirmation, etc. that all use the same bitmap file at the top of the report The file looks great on all of the reports.

    However, when I copied the files to another computer, only 1 of the 4 bitmaps worked on those same four reports. All four reports are using Stretch mode and every setting is identical. In fact, I copied the bitmap file setting from the one report where it worked and pasted it in to the other 3 reports thinking that would resolve the problem, however, it did not help.

    In sum, I have four reports on my computer where the same bitmap file works perfectly. When copying the data files to a different computer, the same exact bitmap works properly on only one of the four reports. In the other 3 reports, we can see only red and black lines from the bitmap, but no image.

    Any ideas?

    Thanks,
    Robert
    Tags: None
    #2
    RE: BitMap Puzzler ???

    Sounds like a memory problem. Check the video memory or video card.
    Check the size of the bitmap file. Try a smaller bitmap file on
    the problem machine. With wysiwyg it might even be the use of
    a different printer but my guess would still be memory in whatever
    device is causing the problem.

    Comment

      #3
      RE: BitMap Puzzler ???

      Hello Tom:

      I'm confident it isn't a memory or video card problem because the computer where the bitmap isn't working has a 32mb video card and 256 mb of ram on board. In addition, the only application running was A5. And I originally found out about this bitmap problem when I sent it to someone else who has 128 mb of ram on their system and they complained to me.

      And if it was memory Tom, why does it work properly with ALL of the forms and one report, but not in other reports? I tried making the bitmap smaller and/or larger to no avail. Once again, the same exact bitmap file with identical settings is on a variety of forms where it works flawlessly. And it works in some, but not all reports, and each report is part of the same Invoice Set, so that shouldn't be a factor.

      As I said before, this is truly bizarre.

      Robert

      Comment

        #4
        RE: BitMap Puzzler ???

        Just out of curiosity...

        ...does it show up properly on the screen preview or is that corrupted too?

        ...what happens if you remove the stretch?

        Comment

          #5
          RE: BitMap Puzzler ???

          create a report on any table and put 1 field in the detail section. Put your bitmap file in the header and print/preview. If it works ok, you have a corrupt report, or corrupt data within the report. The other thing to check is the screen res being used by the computers in question. Sometimes a bitmap file won't show/print properly in certain resolutions.
          good luck

          Comment

            #6
            RE: BitMap Puzzler ???

            Paul:

            I haven't yet tried John L.'s suggestion, but your idea of removing the stretch property was so intriguing that I gave it a shot. I removed the stretch, it didn't help so I actually tried every setting to no avail.

            I can see the bitmap perfectly when I'm in Report Design Mode. The image becomes corrupt only when in Print Preview Mode. I haven't actually tried sending the report to the printer itself yet, guess that's nextm but I don't expect it work.

            Thanks,
            Robert

            Comment

              #7
              RE: BitMap Puzzler ???

              Hi John:

              I tried your suggestion, I created a simple report with only one or two fields and it worked, the bitmap displayed correctly. However, I don't see the correlation between having a corrupt report [what constitutes a corrupt report?] and a correct display of the bitmap.

              What's even more confusing John, is the fact that all four bitmaps work perfectly on my computer. So if the cause of the bitmap display problem is a corrupt report, then those same reports, along with the flawed bitmap object, should occur on my computer since I'm using the same allegedly corrupt reports. But that does not happen as they all work properly.

              Robert

              Comment

                #8
                RE: BitMap Puzzler ???

                Hi Robert,

                I have had more than 1 case where there was a considerable difference between print and print preview.

                efs

                Comment

                  #9
                  RE: BitMap Puzzler ???

                  Robert:

                  Do all the reports have the "use default printer" property set and if so, does the new computer have the same printer? It could be that a different printer could cause this if the bitmap is positioned slightly differently in the various reports?

                  Regards

                  Glen Schild
                  Glen Schild



                  My Blog

                  Comment

                    #10
                    RE: BitMap Puzzler ???

                    Glen:

                    You solved the problem!!! But now I feel like an idiot because in retrospect, the resolution seems so obvious.

                    Yes Glen, all four reports were using the "Default Printer", but the printer assigned to each computer was differen, that was the key and I missed it. With that in mind, I went into the report properties and increased the Top and Bottom margins from .05 to .07 and voila, the problem was resolved as the Bitmap file showed up perfectly in every single report.

                    Thanks to everyone who chipped in, but Glen, I owe you a very special thank you !!!

                    Robert

                    Comment

                      #11
                      RE: BitMap Puzzler ???

                      Robert:

                      No problems, guess who had the same problem once!!

                      Have a great holiday season

                      Glen
                      Glen Schild



                      My Blog

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