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    #1

    screen locks up

    I have a client with a peer to peer network with 7 stations. One station has the full version (4.03) and the rest has runtime (4.03). About once a week the screens lock up with the hourglass displayed and the system has to be rebooted, after a database compact everythibg work fine for about a week.

    Could this be the fault of ver 4.03? There does not seem to be anything else constant when this happens, different users, different time.

    Any ideas??

    Lloyd
    Tags: None
    #2
    RE: screen locks up

    Lloyd,

    You've asked a good question, and I'll be monitoring for other ideas. In the meantime, my suggestion would be to investigate whether the lockups are happening on workstations that are multi-tasking large applications? Wherever possible I encourage my users to run Alpha Five, and nothing else. You'd be surprised at all the stuff they try to juggle simultaneously, and often with underpowered systems.

    I tell them that if they think the data they're storing in Alpha Five is important, their data entry folks need to limit their activity to Alpha Five... don't multi-task with other Windows applications during data entry sessions, is my personal rule.

    -- tom

    Comment

      #3
      RE: screen locks up

      Lloyd,

      Another thing to check is the integrity of the customer's LAN.

      Is Alpha Five the only app that's running over the local network? If so, occasional lockups might signal a faulty connection, or substandard network interface cards.

      Have power surges been ruled out?

      -- tom

      Comment

        #4
        RE: screen locks up

        Lloyd,
        A5v4.5's indexes are considerably more stable than your current Alpha version, however there is nor guarantee that it would solve your problem.I agree with Tom that a likely culprit is the network itself. The only thing worse than a dead NIC is a wounded NIC. If there is absolutely no pattern to the problem, one thing you might try is changing the NIC on the machine where the app is stored. By and large, sharing data among 7 users on a peer to peer network will be considerably less stable than a server based network. Is the app stored on a machine that is also being used as a client?? Is the app optimized?? This is only my opinion of course, but if you have a busy application on a 7 user peer to peer network with all machines simultaneously accessing the data, you are lucky you only get one problem per week.
        John

        Comment

          #5
          RE: screen locks up

          Thanks for all the ideas. There was a new electrical service installed 2 weeks ago (I thought this might fix the problem). Each station is probably using more than one app at a time but I think A5 is the only one used on the network to any great extent.
          I will keep trying to get them to upgrade the network and to v5.
          Thanks
          Lloyd

          Comment

            #6
            RE: screen locks up

            Lloyd,

            You don't mention whether you have run network optimization.

            Bill
            Bill Hanigsberg

            Comment

              #7
              RE: screen locks up

              Bill

              It is running with the program optimized. Never seem to remember to include all the info (old age).

              Lloyd

              Comment

                #8
                RE: screen locks up

                Lloyd,

                I have noticed that computers which are not shut down daily have a problem with memory "leakage".

                After closing a program, Windows often fails to free up all of the memory the program used, and if you check your system resources (Start | Settings | Control Panel | System | Performance | System Resources) you will notice that over the period of a few days, the resources will diminish, even when no applications are being run.

                If the system resources falls below 60%, some computers tend to lock up rather quickly. Restarting the computer will return the system resources level to the original amount. I have also noticed that when MS Offices installs Fast Find and OSA (two totally worthless items)in the start-up folder, computers lose resourses rapidly. I always remove these from the clients' start-up folder.

                Hope this helps.

                Regards,

                Jay Talbott
                Jay Talbott
                Lexington, KY

                Comment

                  #9
                  RE: screen locks up

                  Also, TSRs SUCK up memory. Who knows what someone has put on their computer/s and each one can be different. I have to wonder what effect programs like Norton Utilities cause if the various features are set to run in the background. I set up my email for auto scan. After that, everything is manual as I've had lockup problems in the past with Norton.

                  kenn
                  TYVM :) kenn

                  Knowing what you can achieve will not become reality until you imagine and explore.

                  Comment

                    #10
                    RE: screen locks up

                    Thanks for the ideas. I will pass them on and see if it helps.

                    Lloyd

                    Comment

                      #11
                      RE: screen locks up

                      After all the ideas presented in this thread, the customer decided to go with a server. Is there any major differences in the way a5 will need to be installed or maintained with a server vs a peer to peer network.

                      Lloyd

                      Comment

                        #12
                        RE: screen locks up

                        Lloyd,
                        Not really. Once you set up the appropriate permissions on the network for users, simply move the entire folder with the app to the server. Hopefully you do have the app in one folder. You'll have to reoptimize the client machines. You should see an increase in both speed and data reliabiliy.
                        John

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