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Still Having Netmailer problems.

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    Still Having Netmailer problems.

    I posted about this back in October, and gave up in frustration. I decided to give Alpha5 and Netmailer one more try, but I am having the same result...

    The details:

    I have a small test job, about 100 unique emails. I currently have things set to "send the same email to all" and a batch size of 1. The job updates a field in my table with the date on sucessful send (and there is a filter so these don't get sent again). I have a 2 second delay between batches. I am using the built in email client.

    The first time I run the job I see the "Now sending batch x of 100" counter slowly go up to 9. At that point to starts scrolling rapidly (many numbers per second) and I get the job did not complete msg. I check my table and sure enough, the first 9 have a date in the "sent" field.

    If I run the job again (either to finish the job or run from scratch) I get the same rapid scrolling.

    I then close down alpha5 and restart it. If I run the job now I get another 8 or 9 email sent, then the rapid scrolling.

    If I stop and start alpha5 again it has no effect (it scrolls thru the numbers but no messages sent). I have tried 3 different smtp servers with the same result.

    I am at wits end! Somebody suggested changing the batch size but that also had no effect.

    Please help, thanks in advance.

    #2
    RE: Still Having Netmailer problems.

    Fred:
    In the email settings, do you have a log in id and password.
    If you do, take them out.
    Most time they are not needed if you are sending outgoing mail.

    are all or the email addresses valid?

    charlie crimmel

    Comment


      #3
      RE: Still Having Netmailer problems.

      Thanks. The email addresses are (mostly) valid. They were all valid a couple of months ago, the last time I sent this newsletter.

      My ISP requires validation on outgoing mail. I tried another smtp server I have access to with the same result.

      The first 16 messages went out, so I don't think it is a smtp problem. But if there is a way to see or log the conversation with the smpt server that would at least eliminate that. I am sure there is something on my system that is causing the problem -- registry setting, etc.

      I have run it with my Anti-Virus disabled to no effect.

      I have rebooted by system and I get the same results.

      Thanks,

      Fred.

      Comment


        #4
        RE: Still Having Netmailer problems.

        It is possible that you are exceeding the maximum number of connections per minute on your SMTP server. Try putting a delay in (on the options tab) of a couple seconds and see if it works any better.

        Are you creating a log file? What shows up in it?
        Aaron Brown
        Alpha Software Development Team

        Comment


          #5
          RE: Still Having Netmailer problems.

          Thanks.

          I tried a delay of 5 seconds. I thought at first it might be some anti-spam stuff on my ISP's server, but in that case, it should at least send 1 message after I wait awhile.

          The log database show onlys the messages that were sent (10 the first pass, 6 the second -- and I did (somehow) get it to send 3 more before I gave up last night and got some sleep). Is there any other log that is available?

          Fred.

          Comment


            #6
            RE: Still Having Netmailer problems.

            Hi Fred, Just an alternate idea. I corrected a similar condition with Netmailer by increasing the batch size to 100. The mailing was to 6000. Sent without a hitch at that batch size. On a standard 19.95 per month ISP account.



            Give that a try

            Marc
            www.a5solutions.com
            Marc King
            A5solutions

            Comment


              #7
              RE: Still Having Netmailer problems.

              Thanks Marc. I tried a batch size of 10 (its only a list of 100) and that didn't work. I don't think it is the ISP rejecting it, but there is no way to know for sure unless NetMail stores a log of its conversation with the smtp server.

              Comment


                #8
                RE: Still Having Netmailer problems.

                Fred, what are you using for your SMTP Server? Windows/2000 IIS 5.0 or 6.0? There are settings in the IIS MMC that restricts the number of emails that you send out per session.
                Check it out.
                Gregory R. Zilliox, MCSE

                Comment


                  #9
                  RE: Still Having Netmailer problems.

                  Thanks. I am not really sure, it is at my (two different ISP's). I also tried using a friends linux server and that didn't work either, but I may not have that setup correctly.

                  It stopped send after 10 emails and still wouldn't send hours later (even after I reboot my box) so I don't think it is a session related thing.

                  Fred.

                  Comment


                    #10
                    RE: Still Having Netmailer problems.

                    Are you sure that your ISP requires Authentication for SMTP (outbound) email? I have worked with dozens of ISPs and while they all require Name and Pass for POP3 (retrieving) email I have never seen one that requires it for email sends. Unless your running on a corporate MS exchange server intranet or similar I would remove the Authentication requirement info and try again. I suspect that your server is trying to authenticate and is generating a system error that it can not resolve.

                    Marc
                    www.a5solutions.com
                    Marc King
                    A5solutions

                    Comment


                      #11
                      RE: Still Having Netmailer problems.

                      Fred after you reboot your box it breaks the session. IIS defaults to 20 per session. I would call your ISP and ask them what their limit is per session. With all of the "anti-spam" going around ISP might be limiting the number of emails per session.
                      One more thing, there is also a limit on the session size which defaults to 10240kb. If your message is 1024k that would be the number you might be hitting which would be 10.
                      Gregory R. Zilliox, MCSE

                      Comment


                        #12
                        RE: Still Having Netmailer problems.

                        Thanks. No they were short (

                        Comment


                          #13
                          RE: Still Having Netmailer problems.

                          Marc,

                          I'm pretty sure I tried it both ways (with and without authentication) but I was getting pretty burned out last night. I will do some more testing tonight and report back tomorrow.

                          Thanks.

                          Comment


                            #14
                            RE: Still Having Netmailer problems.

                            Fred, I'm sure your ISP is logging the SMTP transactions and they could tell you want the status of your session is and the information on the logs.
                            Gregory R. Zilliox, MCSE

                            Comment


                              #15
                              RE: Still Having Netmailer problems.

                              I don't know -- its the cable company. You are lucky if you can reach somebody who knows what "smtp" is :)

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