The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
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  • Stay on topic

Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
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If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
  • Remove the Post or Thread - the content is removed from the forum.
  • Place the User in Moderation - all posts and new threads must be approved by a moderator before they are posted.
  • Temporarily Ban the User - user is banned from forum for a period of time.
  • Permanently Ban the User - user is permanently banned from the forum.

Moderators may also rename posts and threads if they are too generic or do not property reflect the content.

Moderators may move threads if they have been posted in the incorrect forum.

Threads/Posts questioning specific moderator decisions or actions (such as "why was a user banned?") are not allowed and will be removed.

The owners of Alpha Software Corporation (Forum Owner) reserve the right to remove, edit, move, or close any thread for any reason; or ban any forum member without notice, reason, or explanation.

Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.

Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.

If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.

When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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My PDF Driver is Gone. Help!!

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  • My PDF Driver is Gone. Help!!

    I need some authoritative advice here. My previous forum post on the same subject has failed to provide an answer.
    I cannot print in PDF format from A4v5 build 1020. Somehow my PDF driver seems to have been blown away. Whenever I try and print a report using the PDF driver, A5 just locks up and I need to reboot Windows XP.
    An answer in the previous forum post suggested I reinstall A5. This I have done successfully. However I now have two problems:
    1. A5 takes forever to load and I eventually get an error "PDF driver failed to load: the specified port is unknown". The HTML, RTF and text drivers appear to load OK.
    2. Whenever I press on the "Print in Adobe PDF format" from print preview, nothing happens.

    I also note that whereas previously before my reinstallation of A5, the Windows Control Panel/Printers folder showed separate entries for the PDF, text, HTML and RTF drivers, now there are none.
    Can someone provide the solution please.

  • #2
    RE: My PDF Driver is Gone. Help!!

    suggest that you refer to this thread and see if this helps you

    suggest that you refer to this thread and see if this helps you:

    click here to see thread


    • #3
      RE: My PDF Driver is Gone. Help!!

      Thanks, Selwyn. I went straight to your message in this thread (Msg ID 10126). There were 25 lines of code there that I carefully copied and ran one at a time in the A5 interactive window.
      All 25 lines ran without error and without display of any kind, either in the interactive window or the status bar. So I then went back to a simple report that I previewed and tried to print in PDF format. When I clicked on the print icon (the one that looks the same as the Adobe Acrobat Reader icon) nothing happened at all. I pressed it again, nothing.
      So I closed down A5 and restarted it. It still exhibts exactly the same probem. It takes ages to start up and eventually reports the same error "PDF driver failed to load with error: the specified port is unknown". I have attached a copy of the full message, JPEG format.


      • #4
        RE: My PDF Driver is Gone. Help!!

        It looks like there are a number of other people with this same problem. Msg ID 10291 in my other thread has just posted another incident.