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Report email function

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  • Report email function

    Hey gang...

    I'm new to Alpha 5....and am having a problem getting the report email function to work...I'm following the steps...and for whatever reason, the temporary file that pops up in the email attachment window isn't being created...I keep getting an error message that the temporary file cannot be found.

    Help would be appreciated.

    Thanks,

    Phil

  • #2
    RE: Report email function

    Phil

    Can you post the actual message or a snapshot of it?

    That'll provide more information for us to process.

    If that is not successful, you may need to post your database with instructions to recreate the problem and then we can really help.

    To take a snapshot, press the PrtScrn button on your keyboard and then paste into Paint. You can then attach that image to a message.
    Al Buchholz
    Bookwood Systems, LTD
    Weekly QReportBuilder Webinars Thursday 1 pm CST

    Occam's Razor - KISS
    Normalize till it hurts - De-normalize till it works.
    Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
    When we triage a problem it is much easier to read sample systems than to read a mind.

    Comment


    • #3
      RE: Report email function

      Here is the print screen your mentioned...showing the error message that I'm getting.

      It appears that the temporary file that should be, being created is not...and is not available to attach to the email

      Comment


      • #4
        RE: Report email function

        Phil,

        I just successfully sent a report using the Alpha send/email as an rtf attachement without any errors. I even received it ***winks***.

        What is the version/build you are using? What are the 'exact' steps you are taking? I think you might need to strip down your db and attach it here (or feel free to zip and email to me) so that we can follow your 'exact' steps in an attempt to duplicate the issue.

        Good luck
        Cheryl
        Cheryl
        #1 Designs By Pagecrazy
        http://pagecrazy.com/

        Comment


        • #5
          RE: Report email function

          Hey Cheryl...

          Did you save out the file first...or try sending it directly from the Report Preview menu?

          I'm trying to send it directly from the Preview menu, as outlined in the reference information.

          I'm following those steps...selecting "File" from the preview menu...selecting Send, and then selecting the desired file type...this brings up the email form...with a file name listed in the attachments area...when I finish addressing the message, and select Send...I get the error message about not being able to locate the file that is listed in the attachments field.

          If based on this...you don't any thoughts about what might be going wrong...I'll upload the database.

          Thanks...
          Phil

          Comment


          • #6
            RE: Report email function

            Hi Phil,

            I did not try to save the file first. I sent it directly from the preview screen. File, send file, select rtf format, typed in my email address and clicked on send.

            I used the Alpha built in email client, not my default.

            Good luck
            Cheryl
            Cheryl
            #1 Designs By Pagecrazy
            http://pagecrazy.com/

            Comment


            • #7
              RE: Report email function

              Phil,

              On another note .... are there any spaces in the report name that you are trying to attach? If so, maybe that is the cause.

              Good luck
              Cheryl
              Cheryl
              #1 Designs By Pagecrazy
              http://pagecrazy.com/

              Comment


              • #8
                RE: Report email function

                Cheryl...

                My original Report name did contain spaces...so I held out hope that renaming it would fix the problem....alas...no such luck...and I'm following the same steps you outlined.

                I'm also using the Alpha default mail client...as I really have no idea how using Outlook or whatever would work..as before I changed this...no email screen was being brought up at all. Once I changed to the Alpha mail client...at least I started getting an email form...

                Whatever is going on...the symptom of the problem is that the temporary file is simply not being completed and saved to disk...so there is no attachment being created to send....and I have no idea why not...and don't understand how the database itself could create this problem.

                any other suggestions?

                Thanks,

                Phil

                Comment


                • #9
                  RE: Report email function

                  Phil,

                  Attach a zip file of your db, or email it to me directly with the report, etc that you are trying to send so that we can attempt to duplicate the issue for you and find a resolution.

                  Cheryl
                  Cheryl
                  #1 Designs By Pagecrazy
                  http://pagecrazy.com/

                  Comment


                  • #10
                    RE: Report email function

                    Cheryl...

                    I just loaded the E-Mail features database, and attempted to email a report from it to myself...and encountered the exact same error that I'm getting with my own database...file not found...did I miss something in the configuration process, or installation??

                    Thanks,

                    Phil

                    Comment


                    • #11
                      RE: Report email function

                      Phil,

                      Have you tried to attach the report in a format other than the rtf? Try the html, pdf, etc and see what happens. Maybe the problem is with the rtf?

                      Good luck
                      Cheryl
                      Cheryl
                      #1 Designs By Pagecrazy
                      http://pagecrazy.com/

                      Comment

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