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The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
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Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.



Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
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When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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Installation

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    Installation

    Hi. I just downloaded my copy of A5V6, but cannot install it. I'm running XP Pro on a PIII 886mhz unit, 512 mb memory, with well over 20 gigs of hard drive space left. I get through the opening screens to the point where it starts to copy files, then apparently copies the barusps.ttf font (it seems to be complete when I look at that file - I can see the bar-codes), but then hangs. I've tried re-downloading the program, but it always hangs at the same spot. Any suggestions? Thanks, Ron

    #2
    RE: Installation

    Doyou have any anti-virus or pop up stoppers running?
    Just a thought...

    Bill Belanger

    Comment


      #3
      RE: Installation

      Thanks for the reply, Bill. I do have Norton Anti-Virus, but disabled it after the first failure - no change without it running. Ron

      Comment


        #4
        RE: Installation

        I seem to remember having to re-name the file: barusps.ttf in version 4 or version 4.5 because Alpha "overwrote" this file with a corrupt version of it's own.

        I suggest renaming barusps.ttf "before" you begin installing your new version and see where that leaves you.

        --Bob

        Comment


          #5
          RE: Installation

          Thanks, Bob - good thought, but it didn't remedy the problem. Actually, Windows wouldn't let me rename the file (or any other ttf files), I had to delete it, but it still didn't make any difference. Any other solutions come to mind? Ron

          Comment


            #6
            RE: Installation

            Go to the version 4 and to the version 5 support forums.
            Do a search on "barusps.ttf"

            It appears that it wasn't barusps.ttf causing the problem
            but Alpha's install program overwrote "Arial.ttf" with it's own version of barusps.ttf

            In order to correct the problem, you had to erase the Arial.ttf file.

            It may be something else, of course, but this'll give you
            something to work with.

            HTH,
            --Bob

            Comment


              #7
              RE: Installation

              Thanks, Bob, and all of you for your suggestions. Checking the V5 forum provided the answer - I simply had to restart Windows again (for the third time!), and all went well. Heavens only knows what was going on in that pea-brained computer of mine! Ah well - all's well that ends well. Thanks again, Ron.

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