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The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
  • Be professional in your conduct
  • Be kind to others
  • Be constructive when giving feedback
  • Be open to new ideas and suggestions
  • Stay on topic


Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
  • Spam.
  • Vulgar language.
  • Quotes from private conversations without permission, including pricing and other sales related discussions.
  • Personal attacks, insults, or subtle put-downs.
  • Harassment, bullying, threatening, mocking, shaming, or deriding anyone.
  • Sexist, racist, homophobic, transphobic, ableist, or otherwise discriminatory jokes and language.
  • Sexually explicit or violent material, links, or language.
  • Pirated, hacked, or copyright-infringing material.
  • Encouraging of others to engage in the above behaviors.


If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
  • Remove the Post or Thread - the content is removed from the forum.
  • Place the User in Moderation - all posts and new threads must be approved by a moderator before they are posted.
  • Temporarily Ban the User - user is banned from forum for a period of time.
  • Permanently Ban the User - user is permanently banned from the forum.


Moderators may also rename posts and threads if they are too generic or do not property reflect the content.

Moderators may move threads if they have been posted in the incorrect forum.

Threads/Posts questioning specific moderator decisions or actions (such as "why was a user banned?") are not allowed and will be removed.

The owners of Alpha Software Corporation (Forum Owner) reserve the right to remove, edit, move, or close any thread for any reason; or ban any forum member without notice, reason, or explanation.

Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.



Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.

If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.

When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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Activating A5v7.

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  • #16
    Re: Activating A5v7.

    I had the same problem recently. The support guy was completely unhelpful. I cannot re-activate my Alpha Five after a HD crash and must search for a replacement product. After this experience I will NEVER give Alpha Software another penny.

    Originally posted by braveulysses View Post
    Given that the v7 forum is almost deceased, I was wondering if anyone here has a clue about how I can re-activate my v7 - I've replaced a HDD after a crash and have no record of either the original activation code or the previous computer name.

    I've asked support, their response (after 3 days..) was "update to the new version, we can give you a great price." I don't want the new version, as this db only gets used once a year and doesn't need all the new bells and whistles anyway, that level of support doesn't deserve my money, and from what I read, Alpha Software is moribund anyway, so I'm not giving them more of my money.

    Any ideas?

    Thanks.
    Rob.

    Comment


    • #17
      Re: Activating A5v7.

      Originally posted by braveulysses View Post
      Nope. Nothing since I replied to their last, incorrectly addressed email, nearly a week ago. I'll admit to being not very complimentary, but I don't think I was rude. I guess they're not interested unless I'm going to spend money.
      Originally posted by mgbeecher View Post
      I had the same problem recently. The support guy was completely unhelpful. I cannot re-activate my Alpha Five after a HD crash and must search for a replacement product. After this experience I will NEVER give Alpha Software another penny.
      Michael and Rob,

      I'm very sorry to hear of the trouble you are having activating. If you email or call me directly with your license number(s), I will reset the activation for you right away. My email is len at alphasoftware.com and you can reach me at 781-229-4500 x36. Rob, I realize that a phone call is not an option for you since you are in Australia, but we can also do a Skype at a convenient time for you if you email me first to schedule it.

      Also if either of you have the time to share the details of your contact with Alpha, I'd really like to hear about that when we email or talk. We've always tried to make activation as unobtrusive and easy as possible, and it sounds like you've had a very different experience than that. I'd like to get to the bottom of it so we can avoid the same problems in the future.

      Thanks,
      Lenny

      Lenny Forziati
      Vice President, Internet Products and Technical Services
      Alpha Software Corporation

      Comment


      • #18
        Re: Activating A5v7.

        Rob, I was able to find your A5V7 license number 0290xxxxxxxxxxxx. I have reset the activation count on this licenses for you and you should now be able to activate online.

        Michael, I was able to find your A5V7 license number 5237xxxxxxxxxxxx. I have reset the activation count on this licenses for you and you should now be able to activate online.

        I'd still really like to hear from you directly about your previous contact with Alpha. Please email or call me using the details in my previous post if you have some time to share.

        Thank you,
        Lenny

        Lenny Forziati
        Vice President, Internet Products and Technical Services
        Alpha Software Corporation

        Comment


        • #19
          Re: Activating A5v7.

          Lenny,

          Thanks again for your help!

          Michael

          Originally posted by Lenny Forziati View Post
          Michael and Rob,

          I'm very sorry to hear of the trouble you are having activating. If you email or call me directly with your license number(s), I will reset the activation for you right away. My email is len at alphasoftware.com and you can reach me at 781-229-4500 x36. Rob, I realize that a phone call is not an option for you since you are in Australia, but we can also do a Skype at a convenient time for you if you email me first to schedule it.

          Also if either of you have the time to share the details of your contact with Alpha, I'd really like to hear about that when we email or talk. We've always tried to make activation as unobtrusive and easy as possible, and it sounds like you've had a very different experience than that. I'd like to get to the bottom of it so we can avoid the same problems in the future.

          Thanks,
          Lenny

          Comment

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