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The Alpha Software Forum Participation Guidelines

The Alpha Software Forum is a free forum created for Alpha Software Developer Community to ask for help, exchange ideas, and share solutions. Alpha Software strives to create an environment where all members of the community can feel safe to participate. In order to ensure the Alpha Software Forum is a place where all feel welcome, forum participants are expected to behave as follows:
  • Be professional in your conduct
  • Be kind to others
  • Be constructive when giving feedback
  • Be open to new ideas and suggestions
  • Stay on topic


Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
  • Spam.
  • Vulgar language.
  • Quotes from private conversations without permission, including pricing and other sales related discussions.
  • Personal attacks, insults, or subtle put-downs.
  • Harassment, bullying, threatening, mocking, shaming, or deriding anyone.
  • Sexist, racist, homophobic, transphobic, ableist, or otherwise discriminatory jokes and language.
  • Sexually explicit or violent material, links, or language.
  • Pirated, hacked, or copyright-infringing material.
  • Encouraging of others to engage in the above behaviors.


If a thread or post is found to contain any of the content outlined above, a moderator may choose to take one of the following actions:
  • Remove the Post or Thread - the content is removed from the forum.
  • Place the User in Moderation - all posts and new threads must be approved by a moderator before they are posted.
  • Temporarily Ban the User - user is banned from forum for a period of time.
  • Permanently Ban the User - user is permanently banned from the forum.


Moderators may also rename posts and threads if they are too generic or do not property reflect the content.

Moderators may move threads if they have been posted in the incorrect forum.

Threads/Posts questioning specific moderator decisions or actions (such as "why was a user banned?") are not allowed and will be removed.

The owners of Alpha Software Corporation (Forum Owner) reserve the right to remove, edit, move, or close any thread for any reason; or ban any forum member without notice, reason, or explanation.

Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.

Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.



Bonus TIPS for Successful Posting

Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.

When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.

The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.

When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.

A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.

If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.

When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.

Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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Alpha License and Activation Update

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  • Alpha License and Activation Update

    We wrote to Alpha Anywhere users a few weeks ago about our new License Management System which is designed to provide customers with a series of benefits.

    The system is being rolled out now and for the vast majority of people it is working well. In a small percentage of cases some problems have occurred where
    licenses are not being properly recognized. Our development staff are aware of these cases and are diligently working to resolve them.

    If you you are one of those affected customers, and have NOT yet contacted us, we want to to hear from you.
    The process is the following:
    1) Send an email to [email protected]
    2) Include your affected license number and a screen shot of the error message.
    3) Please include your contact information so that we may get back to you as soon as possible

    Sincerely

    Brett Johnston
    VP of Sales and Services
    [email protected]

  • #2
    Re: Alpha License and Activation Update

    One of the most common problems so far has been the system clock on your computer being set incorrectly. You should double-check your clock and verify that both the current time as well as the timezone are correct.

    It is important to have an accurate clock on your system for a number of reasons other than this new activation system, so we strongly recommend using Windows' ability to automatically sync your clock to a trusted time source on the Internet.

    If you need help verifying your timezone, setting the clock, or configuring your clock to be synchronized automatically, the following blog article has helpful details: How To Synchronize Windows Clock With Internet Time Server

    Lenny Forziati
    Vice President, Internet Products and Technical Services
    Alpha Software Corporation

    Comment


    • #3
      Re: Alpha License and Activation Update

      We have identified a problem in some builds prior to early November that can cause an unexpected .Net exception for some users. These builds attempt to contact the activation server on a non-standard port which may be blocked by firewalls.

      If you are getting a .Net exception upon activating, please make sure you are running at least build 1788-4225 from November 15, 2013. All releases since then include the correct port and will not be blocked by a firewall. Patches are available from http://downloads.alphasoftware.com/A...chdownload.asp

      If you are running a build newer that 1620 but older than 1788, and you have a reason which you cannot apply the patch, and you are getting a .Net exception when activating, ensure that your local system and any firewalls on your network will allow Alpha to initiate an outbound connection on port 8777.

      -Lenny

      Lenny Forziati
      Vice President, Internet Products and Technical Services
      Alpha Software Corporation

      Comment

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