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25GB Alpha .dmp files - what are they and why do thye take up so much space?

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  • 25GB Alpha .dmp files - what are they and why do thye take up so much space?

    Hi,

    My machine is low on space and I discovered that I have 25GB of .dmp files in the AppData\Local\Temp\Alpha Anywhere folder. Can anyone tell me what they are for and if I can stop Alpha from generating them? I am on Version 12.4.5.2, build 4770.

    Many thanks
    Georgina

  • #2
    Re: 25GB Alpha .dmp files - what are they and why do thye take up so much space?

    Have you tried sending them to Recycle bin?
    Then if it bombs, you can recover.
    If it works, you have a lot more space.
    Ted Giles
    Example Consulting - UK
    .

    sigpichttp://ec12.example-software.com//
    See our site for Alpha Support, Conversion and Upgrade.

    Comment


    • #3
      Re: 25GB Alpha .dmp files - what are they and why do thye take up so much space?

      Hi Ted,

      Yes I can delete them and I have done it before with no issues. I just want to know why they keep appearing and taking up valuable space.

      Many thanks
      Georgina

      Comment


      • #4
        Re: 25GB Alpha .dmp files - what are they and why do thye take up so much space?

        My folder has nothing in it Georgina, so I suspect it's a setting somewhere.
        Dumping is probably triggered by a program exception as you probably know.
        But then my version is donkeys years old and not used much.
        Have you searched for "dump" on the Alpha Wiki?
        Ted Giles
        Example Consulting - UK
        .

        sigpichttp://ec12.example-software.com//
        See our site for Alpha Support, Conversion and Upgrade.

        Comment


        • #5
          I'm also finding hard drives on multiple machines filling up with Alpha*.dmp files going back to last December. 83 files totaling 31GB worth of files on the machine I am looking at now. Many seem to be generated when Alpha is shut down at the end of the day. Research indicates there is an issue with Alpha but very unspecific. Should I be worried or should I just create a startup batch file that deletes them?

          Comment


          • #6
            Originally posted by JohnFabrega View Post
            I'm also finding hard drives on multiple machines filling up with Alpha*.dmp files going back to last December. 83 files totaling 31GB worth of files on the machine I am looking at now. Many seem to be generated when Alpha is shut down at the end of the day. Research indicates there is an issue with Alpha but very unspecific. Should I be worried or should I just create a startup batch file that deletes them?
            Hello John,

            Under normal operation, Alpha Anywhere should not produce dump files. I see that you are using an older version of Alpha Anywhere. It is likely the issue you are experiencing has already been fixed. I recommend updating to the newest release to see if that fixes your issue. If the problem persists after upgrading, we would need you to send a report along with the dump file(s) to bugs@alphasoftware.com.
            Sarah Mitchell
            Documentation | Alpha Software Corporation
            Get in the know! Join us for our Weekly Webinars: TransForm Tuesday and Wednesday's Alpha Anywhere Demo and Q&A
            Connect with us: Instagram | Twitter | Facebook | LinkedIn | YouTube

            Comment


            • #7
              Originally posted by Sarah Mitchell View Post

              Hello John,

              Under normal operation, Alpha Anywhere should not produce dump files. I see that you are using an older version of Alpha Anywhere. It is likely the issue you are experiencing has already been fixed. I recommend updating to the newest release to see if that fixes your issue. If the problem persists after upgrading, we would need you to send a report along with the dump file(s) to bugs@alphasoftware.com.
              Thanks for the followup Sarah,

              After posting the above, I cleaned up and updated all of the computers to 6699 and tested and found the same issue so I created a support ticket. Based on the response I believe there had been an issue that they thought was fixed. I sent in a new .dmp file and awaiting word.

              Comment


              • #8
                I am having trouble with DMP files as well. Our server produced 27 DMP files in one day...taking up over 27 gigs of space. Our site is hosted by Zebrahost and I just submitted a ticket. Wasn't sure if there was something I should tell them to look for? Any recommendations?

                Comment


                • #9
                  Best thing to do of course is to figure out what's causing this. I had a severe problem a while ago and wrote a file delete function to get rid of them automatically, piggy-backed it onto another process that ran every hour. If I didn't do this, I couldn't go to bed - disk would fill up, server would quit on the users.
                  -Steve
                  sigpic

                  Comment


                  • #10
                    To underscore what Sarah said above - under normal operation, Alpha should never create a dump file. If your server is creating dump files, PLEASE submit one of them in a bug report. We will analyze the dump file and work with you to identify and fix the specific problem. While I understand automatically deleting the dump files as a stop-gap measure, if you do not send us the files for analysis, we will not be aware of the problem and it will not just go away on its own.

                    -Lenny

                    Lenny Forziati
                    Vice President, Internet Products and Technical Services
                    Alpha Software Corporation

                    Comment


                    • #11
                      Yeah, to clarify, I sent files to Alpha, worked with them on it. But until it was resolved I had to do something about the fast consumption of disk space.
                      -Steve
                      sigpic

                      Comment


                      • #12
                        Is this all Web stuff, Steve?
                        Ted Giles
                        Example Consulting - UK
                        .

                        sigpichttp://ec12.example-software.com//
                        See our site for Alpha Support, Conversion and Upgrade.

                        Comment


                        • #13
                          Yes, the .dmp files are created by the web server.
                          -Steve
                          sigpic

                          Comment


                          • #14
                            I deleted a couple of UX components that I had uploaded recently where I was experimenting with persistent login. I had written some custom xBasic to the components as well. My xBasic must have had issues because after I removed them from the server the DMP files have stopped

                            Comment


                            • #15
                              Lenny.....what is the best way to provide you with copies of the .dmp files?

                              Comment

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