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Feedback frustrations?

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  • Feedback frustrations?

    I admit I have only skimmed through comments made in other posts which criticise Alpha, mainly because I do not wish to waste my time on topics which are going nowhere. Some comments do seem to go very much over the top but perhaps most are made through frustration.

    In an effort to summarise the problems I have concluded that there are two issues here, but others may not agree.

    Firstly the feedback from Alpha, or lack of it, causes frustration particularly for smaller developers who are concerned with the cost of future versions. I'm sure most recognise that Alpha cannot disclose secret information which might be used to their disadvantage commercially. However the standard of information from Alpha on the general nature and pricing of future versions when developers do expect to have to the point answers to reasonable message board questions does lead to frustration and adverse comments.

    This frustration prompts smaller developers, who are perhaps 'not in the know' compared to a few of the larger ones, to look at other options for their desktop and maybe tablet etc apps. This reaction appears to be mainly price related and may mean that they stay with Alpha anyway.

    Secondly some of the comments made in other posts are poorly phrased and do not take into account the fantasic service that Alpha has provided to many thousands of users worldwide over many years. That causes Alpha to refrain from comment and, as in a recent case, pull the offending post to close it down. Personally I don't blame them for that.

    Just thought it useful to make these points. I'm happy to stand corrected.

  • #2
    Re: Feedback frustrations?

    Mike, in the harsh reality of commerce, a history of "fantastic" service counts for nothing when it comes to what is and what is not working in your business model. Uncertainty about aspects of that business model is not a good thing and frustrates progress. As to service, if I pay top dollar for something I expect a good level of service, I shouldn't have to thank the supplier for providing what I am paying them good money for.
    Personally, the accusation of people like myself putting the blame on Alpha is a moot point. Who else can I direct my frustrations at? Foxpro, Microsoft, you?
    Feel free to point out corrections to the phrasing of this post. You won't upset me, if I consider your points valid and something I can adopt to try and improve myself as a person, I for one will listen to valid criticism and take it on board if at all possible.
    Please understand, everything I have said above is not meant in a flippant way and is not meant as a rebuke to your post, I genuinely want answers to my questions in the other thread and I currently know of no other way of raising them with a slight possibility of getting some answers.

    Paul

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    • #3
      Re: Feedback frustrations?

      MY opinions only!

      Please all! Put your criticisms into positive wording. Don't complain about small issues that have very little meaning to the whole. I admit to having done the "bad boy routine".

      If I were Alpha:::

      I would not want information about what the next step I would be taking to be loose on any site or where competition may see it. There are other companies that want to know where I am going, so they can get a jump.

      This is in a complete swap to what I(as alpha) worried about 30 years ago. At thatr time, NO one cared what i was doing, because I was not considered a threat or one to be watched.

      Customer service, from the git go has been mediocre at best unless you happened to get Richard or Selwyn. Brett is not so bad either, but rare to get hold of. The other side of it is, when did you get a one on one of any kind from Bill Gates, or any head of a software company that was not a fresh startup?

      As far as their track and where it is going: The chose to go the windows server/application path long ago. I did/do not agree with that path. It would have been a better path to go unix/linux, but they already had a large windows user base and it seemed logical for them. Had they to do it opver, I don't know if they would have done that.

      windows/ms based is higher hosting, but you can host your own :: a larger install for the developement - not such a big deal :: different terminology - I dont think many pure web developers want it - already inhouse user base seems mostly ok with it.

      Had alpha turned their efforts to mysql and either PHP or Javascript?? Boy, could that be amazing!
      Dave Mason
      [email protected]
      Skype is dave.mason46

      Comment


      • #4
        Re: Feedback frustrations?

        Originally posted by DaveM View Post
        Had alpha turned their efforts to mysql and either PHP or Javascript?? Boy, could that be amazing!
        Xbasic is the heart of Alpha. I don't think that php can replace that in any way. With xbasic Alpha can do whatever they want and thanks for Alpha they have. For example in v11 they have these two new functions:a5_genericTableCRUDAction() and a5_mergeDataIntoTemplate (). Both are amazing functions. You would never find these kinds in php.

        If Alpha would have gone php/linux road I don't think it would be anymore in the market. Php and Linux customers are used to get everything almost free.

        I think MySql works just fine with Alpha so they support it, but SQL Server is hard to install to Linux.

        Any Javascript framework works with Alpha so Alpha has 100% support for javascript.

        Comment


        • #5
          Re: Feedback frustrations?

          SQL Server is hard to install to Linux.
          I installed it to my Linux server and thought it was super easy and it is almost a standard on most Linux servers.

          Remember, I am talking web for this area, not desktop. I use and have a lot of fun with xbasic too.
          Dave Mason
          [email protected]
          Skype is dave.mason46

          Comment


          • #6
            Re: Feedback frustrations?

            Almost a standard?

            Comment


            • #7
              Re: Feedback frustrations?

              almost every host I have visited has mysql installed as a standard.
              Dave Mason
              [email protected]
              Skype is dave.mason46

              Comment


              • #8
                Re: Feedback frustrations?

                MySQL and SQL Server are very different animals when you are talking about Linux.
                Bill Griffin
                Parkell, Inc

                Comment


                • #9
                  Re: Feedback frustrations?

                  Hi Dave,

                  'Don't complain about small issues that have very little meaning to the whole. I admit to having done the "bad boy routine".'

                  Assuming this is directed at me, then in my case, more the bad grandad, 5 girls and praying for a boy...

                  BTW - point taken.

                  Paul

                  Comment


                  • #10
                    Re: Feedback frustrations?

                    LOL

                    I had one daughter - Had a mind of her own like me - Became a dentist though after I was not sure she would make it through high school. 31 and gets married next may.

                    Paul, I am 66 now. Where I came from, I could easily be a gtreat grand dad or more.

                    LOL
                    Dave Mason
                    [email protected]
                    Skype is dave.mason46

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