Alpha Software staff,
I bought a monthly subscription to alpha anywhere a few minutes ago to take advantage of the free runtime and server promotion. Paypal did not seem to work (gave me an error), so I used a credit card instead. After doing so, I noticed that instead of $99 being charged, $198 was charged.
Please refund me $99 - I only wanted to buy ONE monthly subscription, not two. I am a solo programmer and do not need or want two licenses. I did used your contact form to ask the same thing, but I am not sure if it went through properly. All I received was a "Thank You" and no real confirmation.
Let me know what you need from me to do the refund.
Here is the Order Information:
Moderator - edited out the order details. Mike please send this to Alpha Customer Service (Alpha does not monitor this forum).
Thank you and I hope you take care of this quickly.
Mike
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Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.
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The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.
When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.
A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.
If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.
When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.
Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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Be sure all comments and threads you post are respectful. Posts that contain any of the following content will be considered a violation of your agreement as a member of the Alpha Software Forum Community and will be moderated:
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- Temporarily Ban the User - user is banned from forum for a period of time.
- Permanently Ban the User - user is permanently banned from the forum.
Moderators may also rename posts and threads if they are too generic or do not property reflect the content.
Moderators may move threads if they have been posted in the incorrect forum.
Threads/Posts questioning specific moderator decisions or actions (such as "why was a user banned?") are not allowed and will be removed.
The owners of Alpha Software Corporation (Forum Owner) reserve the right to remove, edit, move, or close any thread for any reason; or ban any forum member without notice, reason, or explanation.
Community members are encouraged to click the "Report Post" icon in the lower left of a given post if they feel the post is in violation of the rules. This will alert the Moderators to take a look.
Alpha Software Corporation may amend the guidelines from time to time and may also vary the procedures it sets out where appropriate in a particular case. Your agreement to comply with the guidelines will be deemed agreement to any changes to it.
Bonus TIPS for Successful Posting
Try a Search First
It is highly recommended that a Search be done on your topic before posting, as many questions have been answered in prior posts. As with any search engine, the shorter the search term, the more "hits" will be returned, but the more specific the search term is, the greater the relevance of those "hits". Searching for "table" might well return every message on the board while "tablesum" would greatly restrict the number of messages returned.
When you do post
First, make sure you are posting your question in the correct forum. For example, if you post an issue regarding Desktop applications on the Mobile & Browser Applications board , not only will your question not be seen by the appropriate audience, it may also be removed or relocated.
The more detail you provide about your problem or question, the more likely someone is to understand your request and be able to help. A sample database with a minimum of records (and its support files, zipped together) will make it much easier to diagnose issues with your application. Screen shots of error messages are especially helpful.
When explaining how to reproduce your problem, please be as detailed as possible. Describe every step, click-by-click and keypress-by-keypress. Otherwise when others try to duplicate your problem, they may do something slightly different and end up with different results.
A note about attachments
You may only attach one file to each message. Attachment file size is limited to 2MB. If you need to include several files, you may do so by zipping them into a single archive.
If you forgot to attach your files to your post, please do NOT create a new thread. Instead, reply to your original message and attach the file there.
When attaching screen shots, it is best to attach an image file (.BMP, .JPG, .GIF, .PNG, etc.) or a zip file of several images, as opposed to a Word document containing the screen shots. Because Word documents are prone to viruses, many message board users will not open your Word file, therefore limiting their ability to help you.
Similarly, if you are uploading a zipped archive, you should simply create a .ZIP file and not a self-extracting .EXE as many users will not run your EXE file.
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The shopping cart charged me for two licenses
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The shopping cart charged me for two licenses
Last edited by Steve Wood; 09-17-2013, 08:09 PM.Tags: None