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Sales Contact?

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    Sales Contact?

    I am about down to my last idea on this one. I am writing an application for a client who now needs to license the Alpha Application Server but, according to him, he can't find anyone to sell it. He says chat has been fruitless and the voice mailbox for new customers is full. Can someone from your company tell me who he has to contact to get things going? I tried my rep but apparently he's left the company.

    Frankly, I know things can get lost in the cracks but this is really not a good look for Alpha or my business.

    Thanks in advance for any help you can offer.

    Edit: Just an update. Richard Rabins has been in touch via email and will have someone contact me so I can contact my client.
    Last edited by nlk10010; 04-01-2024, 01:14 PM.

    #2
    I hate to say it but I think it needs to be said: I've had the same experience with Alpha over the years. There have been times I've emailed sales and/or left a voicemail and nobody gets back to me. I've had clients of mine say the same thing.

    Alpha, if you're reading this you need to do better.
    Mike Brown - Contact Me
    Programmatic Technologies, LLC
    Programmatic-Technologies.com
    Independent Developer & Consultant​​

    Comment


      #3
      I honestly don't know what to say. Perhaps there are things going on I'm not aware of but it seems to me the FIRST thing you do when you're running a big company like Alpha is to make sure it's easy to buy your product. I mean, to direct potential new customers to leave a message is bad enough (IMO) but for them to be told "the voice mailbox is full" is really beyond my comprehension. Again, I don't want to jump on Alpha but this kind of thing affects developers as well. It's almost as if Alpha is staffed by tech nerds who have created a marvelous product but they're so involved in writing software they either forget about sales or assume the product will sell itself.

      Comment


        #4
        The world is changing.
        Nothing ever made, and no service was ever devised, that cannot be done cheaper and of less quality.

        Richard has been good to me over at least 25 years. I am sure he would be mortified if he read the comments.

        Maybe a Trust Pilot comment?
        See our Hybrid Option here;
        https://hybridapps.example-software.com/


        Apologies to anyone I haven't managed to upset yet.
        You are held in a queue and I will get to you soon.

        Comment


          #5
          This is the world we live in. Things like IVR and Amazon have changed the way businesses deal with customers.
          Many companies (unfortunately including Alpha Software) make their customers wade through IVR hell for even a chance to speak with a live person.
          Amazon has changed the way brick & mortar stores like bestbuy stock their stores.
          The good news is when we have a problem reaching sales, we can reach out to Richard or Selwyn, and they will typically get someone on it.
          Yes, it's annoying, but the reality is many companies are no longer concerned about customer service or even customer loyalty.
          Gregg
          https://paiza.io is a great site to test and share sql code

          Comment


            #6
            When I needed to contact our NHS , I got "mailbox full" message. As in we don't really care, just pretend to.
            So I leaned on the Patient Liaison group. Got a response quickly.
            It's not always about what or who you know. ( But I was an assessor for the NHS privately a while back).
            Recommend laying out your complaint to Richard and Selwyn.

            Lenny F is also a great source of asistance.
            See our Hybrid Option here;
            https://hybridapps.example-software.com/


            Apologies to anyone I haven't managed to upset yet.
            You are held in a queue and I will get to you soon.

            Comment


              #7
              Originally posted by Ted Giles View Post
              The world is changing.
              Nothing ever made, and no service was ever devised, that cannot be done cheaper and of less quality.

              Richard has been good to me over at least 25 years. I am sure he would be mortified if he read the comments.

              Maybe a Trust Pilot comment?
              Richard already knows, he contacted me separately and put me in touch with a Rep, curiously located in Minnesota.

              The real issue is going to be pricing; according to my customer, a one year license for the App Server has now more than doubled within the space of a year.

              Strange goings on.

              Thanks for the comments.



              Norman

              Comment


                #8
                Maybe have your client purchase the app through you.
                Gregg
                https://paiza.io is a great site to test and share sql code

                Comment


                  #9
                  Originally posted by madtowng View Post
                  Maybe have your client purchase the app through you.
                  Well, the app is purchased through me. But as far as the Application Server is concerned, doesn't that HAVE to be purchased through Alpha? Besides, I don't want to get involved with that.

                  The end result is: If the Alpha App Server is going to be so expensive that clients don't want to license it then I don't have anyone to sell Alpha apps to.

                  Thanks for the comments, madtowng.

                  Comment


                    #10
                    Have you considered Alpha Cloud? That might be a viable (cheaper) solution than the standard app server.
                    Mike Brown - Contact Me
                    Programmatic Technologies, LLC
                    Programmatic-Technologies.com
                    Independent Developer & Consultant​​

                    Comment


                      #11
                      It is not uncommon, nor unreasonable for an app developer to acquire the licensing needed for a client (passing the charge as well as any incidental fees) to the client.
                      This not only removes the licensing hassle from the client's list of to do's , but also gives the developer the ability to ensure the client has all the proper licensing.
                      Gregg
                      https://paiza.io is a great site to test and share sql code

                      Comment


                        #12
                        Originally posted by madtowng View Post
                        It is not uncommon, nor unreasonable for an app developer to acquire the licensing needed for a client (passing the charge as well as any incidental fees) to the client.
                        This not only removes the licensing hassle from the client's list of to do's , but also gives the developer the ability to ensure the client has all the proper licensing.
                        Undeniably. I would be happy to do that but unless I'm willing to eat a significant portion of the license fee I have the same problem: The App Server is just (IMO) too damn expensive for my client.

                        Comment


                          #13
                          Originally posted by mikeallenbrown View Post
                          Have you considered Alpha Cloud? That might be a viable (cheaper) solution than the standard app server.
                          That is probably what they want us to do. Pricing the AS so high, coupled with separate hosting, is pushing the $399/month Alpha Cloud price. That's assuming, of course, that the $399/month plan would be sufficient for my clients. It may be the way we have to go with this application, but I can tell you that a monthly price of $400 is just going to be too high for my client base, considering there are other rapid coding solutions out there that don't require a costly infrastructure. I love what Alpha has done with the language but it's not necessary for a lot of what I do, and clients are not in love with code, they want cost-effective solutions.

                          Comment


                            #14
                            Based on the image below, I'm guessing the client in question is not small company.
                            You might need to consider all the options when looking at the pricing (such as where/who is hosting the server).

                            image.png
                            Gregg
                            https://paiza.io is a great site to test and share sql code

                            Comment


                              #15
                              Frankly, I'm going to have to study that a bit more. Is it for developers to deploy multiple applications for clients or is it for a single client with single application (replaces separate hosting and Application Server)? I'm not sure now. They would not fall in the "light use" category so I'm assuming $399/month to operate the app I wrote for them. Thanks for posting that table (which I've seen before, of course, but for some reason struck me differently this time).


                              Norman

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