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Thread: Alternative to Zebra Host

  1. #1
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    Default Alternative to Zebra Host

    Looking to change hosting providers. I currently use Zebra Host for two projects and have recently run into some signficant problems. Anyone have recommendations on other providers?

  2. #2
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    Default Re: Alternative to Zebra Host

    Please do tell of the problems. This could help other customers.

  3. #3
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    Default Re: Alternative to Zebra Host

    1) server came down unexpectedly several time sin the last few weeks, 2) claiming I had no available space (and tried to sell me on additional space) when I had 17 gigs of space left!

  4. #4
    VAR Pat Bremkamp's Avatar
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    Default Re: Alternative to Zebra Host

    Scott,

    Depending on what you have on your server, you might need to look at your StorGrid backup. I have a client who had about 60GB of data on the server and scheduled a full backed up every week. Since StorGrid transfers to an off site server, it would make a backup of his files, then start moving them to the other server. The effect was to increase the storage needed by as much as 40 GB while being transferred.

    If you have, say 20 or 30 GB of files you are backing up, that could easily account for the 17 GB being filled.

    Couple possible solutions are 1: more storage, and 2: move files that don't change to an archive folder and don't back them up every week.
    Pat Bremkamp
    MindKicks Consulting

  5. #5
    Volunteer Moderator drgarytraub's Avatar
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    Default Re: Alternative to Zebra Host

    Just for the record, my experience with Zebra Host has been exemplary. Clive and Jason are extremely knowledgeable and very responsive. I have used the Hyper V which is very fast, and I have a dedicated server that is significantly faster. Their customer support is stellar, and they make every effort to make reasonable accommodations.

    I personally give Zebra Host the highest recommendation possible, without hesitation.
    Gary S. Traub, Ph.D.


  6. #6
    "Certified" Alphaholic chadbrown's Avatar
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    Default Re: Alternative to Zebra Host

    With you on that Gary
    Chad Brown

  7. #7
    "Certified" Alphaholic peteconway's Avatar
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    Default Re: Alternative to Zebra Host

    Can't fault the Zebra Host product and appreciate the dedication of it's staff to provide excellence in service. Email Clive if you have issues. Pete:
    Insanity: doing the same thing over and over again and expecting different results.
    Albert Einstein, (attributed)
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  8. #8
    Member J.R. Noe's Avatar
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    Default Re: Alternative to Zebra Host

    I have said it before, and i will say it again, you could not pull me away from Zebrahost with with a team of mules. I ran into some issues starting out, each of them was my issue, but Zebrahost always addressed each one without fail. I tend to agree with Pat, with the backup storage possibly being the problem.
    If you haven't already, give Clive and his team a chance to fix it and prove that there is not a better host for Alpha hosting (IMHO), before moving to someone else.

  9. #9
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    Default Re: Alternative to Zebra Host

    I Don't know any better than Zebrahost. Excellent service. Try and make up with them.

  10. #10
    "Certified" Alphaholic kkfin's Avatar
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    Default Re: Alternative to Zebra Host

    I use only cloud servers. The main reason is maintenance and backups. For production I use Leaseweb cloud. Leaseweb backups twice a day with no extra cost. Leaseweb have two cloud alternatives: Express cloud and Premium cloud. Express have standard units in Premium you can build your system freely.

    Premium cloud also have fibre channel and you can have multiple Ip:s. Both have standard (=the best) network and uplink port speed is 10 GB. I buy always the minimum I need. I don't buy for future needs. If I need more later I change server.
    Express Cloud 80gb 2 gb 2core price is about 46 dollars and 160gb 4gb 4core is about 70 dollars. Cloud is located in Europe but examine choices and try one and compare performance. Leaseweb although maintains dedicated servers also in USA but in dedicated you have to worry about backups and maintenance.

    For development I use EC2. It have all you need as a developer. You can launch multiple different servers if you need to test something and then just terminate them if you don't need them anymore. EC2 also have Sql server standard amis if you need to test with it or make impression for you client. In EC2 you just pay when your server is running. You can stop and start the same server over and over again or terminate it.

  11. #11
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    Default Re: Alternative to Zebra Host

    The main difference to other hosting companies is perhaps there cheaper also called "EL Cheapo" that oke as everything is running fine.
    But if not what then ? call for support to the helpdesk then there is the answer, "Sorry you have no support in your plan pay by the hour at $100,00" or upgrade to our gold plan" etc.
    I have not seen that at ZebraHosting, so a few $ more is there is the extra service = fair business trade correct ?

  12. #12
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    Default Re: Alternative to Zebra Host

    Have used Zebra Hosting since getting into Alpha in 2010, and I have to agree with most of the comments here, they are absolutely top dollar. Their service and support is the best I have ever used and I have experience with 11 hosting companies over the past decade or so.

    It doesn’t make who you use, you will have problems it’s just the nature of machinery it falls down, what makes the difference it’s what your supplier does when it happens.

    You can speak to Clive at Zebra Hosting he always gets back to, I have never sent him an email that I didn’t get a reply to the same day and most of the time within hours and that’s worth a lot these days.

    I would drop Clive an email or better still call him and I am sure he’ll do his best to sort it out.

    But, don’t think if you move provider you won’t have issues and problems, I guarantee you will...

  13. #13
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    Default Re: Alternative to Zebra Host

    I have no experience with Zebra Host, so no comment there.

    But if you do wind up changing, check out a VPS at GoDaddy. After the server is set-up, you RDP into it and install Alpha. I have had a great customer experience with them.

  14. #14
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    Default Re: Alternative to Zebra Host

    So..... why not contact ZebraHost and ask them why you need more disk space when you hve 17 gig available? Maybe they can explain why to your satisfaction.

    bob
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  15. #15
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    Default Re: Alternative to Zebra Host

    Thank you all for these responses and suggestions!

  16. #16
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    Default Re: Alternative to Zebra Host

    I am based in Europe and have my servers in germany where you can get servers for almost nothing...

    Example, standalone server (they have smaller servers as well):
    Intel Xeon E3-1245 Quad-Core
    32gb RAM (ECC)
    2x3TB HDD 6Gb/s in Raid 1 (enterprise class)
    10 TB (!) of monthly bandwidth
    100GB free backup storage
    No minimum contract period

    Cost? Under $100 per month, including VAT... It is so cheap that I am looking into getting two servers with IP failover (a service they also provide).

  17. #17
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    Default Re: Alternative to Zebra Host

    Just to add to the support for Zebrahost - I have had to call Clive at 3:00 am in the morning and he gets right back to me. You can't buy customer service like that.

  18. #18
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    Default Re: Alternative to Zebra Host

    Just wanted to add my support for Zebra Host. My site was down this morning and Clive returned my call within an hour and had my site back up in less than 10 minutes. Jason even called back twice to make sure everything was working correctly.
    Thanks Clive and Jason for excellent service!

  19. #19
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    Knut Horne
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    Default Re: Alternative to Zebra Host

    Name of the company in germany?

  20. #20
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    Default Re: Alternative to Zebra Host

    Quote Originally Posted by kwh View Post
    Name of the company in germany?
    Sorry, forgot.

    Hetzner, think it is hetzner.de Or hetzner.com. I have had no problems but you have to rum everythin yourself...

  21. #21
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    Default Re: Alternative to Zebra Host

    Thanks for all the positive comments guys. Very much appreciated!

    I will check with Jason what happened with Scott and respond back to this forum.
    Affordable Alpha Five, PHP, MySQL Hosting.
    Serving Webmasters since 2000.ZebraHost

  22. #22
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    Default Re: Alternative to Zebra Host

    OK Jason has sent me copies of his recent emails to Scott and Scott's response:

    On June 2 Jason wrote:

    Hi Scott,
    I have logged back into your system and managed to install the Show Size tool. The Show Size tool maps where hard drive space is being used by providing a report on all of your folders. This tool has revealed a hidden 12 gig folder.
    Did you recently enable A5 logging on your system, the option to do so are in the Alpha Application under the logging tab? All 3 options have been selected and as a result a 12 gig text file has been created. If we turned these options off and deleted that file you would reclaim another 12 gigs of your space. Logging is always a bad idea because even though it seems benign when it enters a log of every activity on your Alpha application each entry adds up to huge amounts. Can I turn this feature off?

    Scott's Reply:

    Wow. Absolutely. Thank you for finding this.

    So the issue was solved on June 2.

    Why Scott decided to post this on June 8 I have no idea!
    Affordable Alpha Five, PHP, MySQL Hosting.
    Serving Webmasters since 2000.ZebraHost

  23. #23
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    Default Re: Alternative to Zebra Host

    Logging should only be used for debugging purposes.
    Affordable Alpha Five, PHP, MySQL Hosting.
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  24. #24
    "Certified" Alphaholic kkfin's Avatar
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    Default Re: Alternative to Zebra Host

    Quote Originally Posted by ZebraHost View Post
    OK Jason has sent me copies of his recent emails to Scott and Scott's response:

    On June 2 Jason wrote:

    Hi Scott,
    I have logged back into your system and managed to install the Show Size tool. The Show Size tool maps where hard drive space is being used by providing a report on all of your folders. This tool has revealed a hidden 12 gig folder.
    Did you recently enable A5 logging on your system, the option to do so are in the Alpha Application under the logging tab? All 3 options have been selected and as a result a 12 gig text file has been created. If we turned these options off and deleted that file you would reclaim another 12 gigs of your space. Logging is always a bad idea because even though it seems benign when it enters a log of every activity on your Alpha application each entry adds up to huge amounts. Can I turn this feature off?

    Scott's Reply:

    Wow. Absolutely. Thank you for finding this.

    So the issue was solved on June 2.

    Why Scott decided to post this on June 8 I have no idea!
    It is against forum rules to publish private emails or part of them. I Hope you did ask Scotts permission to this.

  25. #25
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    Clive Swanepoel
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    Default Re: Alternative to Zebra Host

    Ken:

    I did not ask Scott's permission.

    My apologies to him.
    Affordable Alpha Five, PHP, MySQL Hosting.
    Serving Webmasters since 2000.ZebraHost

  26. #26
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    Default Re: Alternative to Zebra Host

    Hey Ken. Please point me to where I can find the forum rules.
    Affordable Alpha Five, PHP, MySQL Hosting.
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  27. #27
    "Certified" Alphaholic Tim Kiebert's Avatar
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  28. #28
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    Default Re: Alternative to Zebra Host

    Thanks Tim:

    Moderators may unapprove* posts/threads and warn the poster in cases where:


    1.The post includes foul language
    2.The post contains quotes from private conversations without permission (on an obviously private matter)
    3.The post has an obvious destructive agenda
    4.The post contains a personal attack

    Not sure which of these I violated.
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  29. #29
    Volunteer Moderator Steve Wood's Avatar
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    Default Re: Alternative to Zebra Host

    I co-wrote the rules. I don't think Clive broke any, even though it is good practice never to quote anyone unless the quote is directly lifted from this forum. Paraphrase always works better. The second rule includes "on an obviously private matter" because the kind of quotes we were trying to squash were designed to inflict damage, get revenge, etc.
    Steve Wood
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  30. #30
    Member Tim Sutherland's Avatar
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    Default Re: Alternative to Zebra Host

    I, personally, am glad that Clive quoted the original poster.

    Once the OP went public with criticism, I would expect the accused to be able to properly defend himself.

    As I expected, this turned out to be an unwarranted complaint and I am glad it was cleared up.

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