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Issue With Internet Explorer - Please Assist!

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    #1

    Issue With Internet Explorer - Please Assist!

    I have finished up my database and am having several people in the office look it over. However, when they go to open the page in internet explorer, it brings up the database but does not execute the search or clear my search criteria. It works just fine in Chrome and Firefox. Does anyone have any ideas why it wouldn't work in IE? I am working off IE9. I am hoping to get this resolved right away, especially since most of our customers use IE as their browser.
    Tags: None
    #2
    Re: Issue With Internet Explorer - Please Assist!

    Lindsay, as much as people in the msgboard like to help, it would be impossible to guess what your problem is as you hardly have any details in your help request.
    Juan Silva
    My Small Bizz, LLC
    sigpic

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      #3
      Re: Issue With Internet Explorer - Please Assist!

      Juan,

      Thank you for your input. I have included a screen shot of the searchable database I have created. The purpose of the database is to allow our customers to search through thousands of articles based on certain criteria. So, when I said that it doesn't execute the search, what I meant is that when the user goes in to search under certain criteria (i.e. Commercial, Colorado, USA, Female) and clicks the search button, nothing happens. The data stays the same. Also, when they go to click "Clear Search Criteria" it also does nothing and the criteria already chosen stays there. I am not sure why this issue only comes up in Internet Explorer. I have used it with Chrome, Firefox, and Safari and all of them work just fine.

      Thanks.Database Example.PNG

      Comment

        #4
        Re: Issue With Internet Explorer - Please Assist!

        Lindsay,

        That is a simple grid with a search part, use then all the time with-out any difficulties on all the browsers you mention. What version is the IE, also do you have the latest Alpha? Wish I could help you more, but this does not make any sense to me either.

        Juan
        Juan Silva
        My Small Bizz, LLC
        sigpic

        Comment

          #5
          Re: Issue With Internet Explorer - Please Assist!

          Juan,

          Thanks for the reply. I am running off of Internet Explorer 9, which I believe is the most recent version. I also have the most updated version of Alpha, v11. I can't understand why it won't work in IE, hopefully there may be someone who has experienced this as well and can guide me. Thanks so much for the help.

          Comment

            #6
            Re: Issue With Internet Explorer - Please Assist!

            Have you tried resetting ie9 to see if that clears the issue?
            Glen Schild



            My Blog

            Comment

              #7
              Re: Issue With Internet Explorer - Please Assist!

              Lindsay,

              ... people in the office...
              Is this happening to only people in this particular office using IE? Does it work in IE at your home? Another location? The reason I ask is that if this company's IT dept. has made IE the default browser, they may also have made changes to the settings that are preventing your app from working as designed. It's the only thing I can think of at the moment as all my A5 apps work just fine in IE 8 and 9, including the exact search functionality you describe.

              Cheers!
              Lyle
              Cheers!
              Lyle Chamney
              http://www.2ninerniner2.com/
              Websites rebuilt with WordPress
              http://goodcheapfastwebsites.com/
              Complete, ready to install WordPress websites
              http://snifflevalve.com
              WordPress training and tutorials

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                #8
                Re: Issue With Internet Explorer - Please Assist!

                I do not think this is rare. Internet Explorer causes so many issues with java script. It has gotten to the point that when a user calls and says that a search won't work, or a lookup won't work, etc, I almost automatically ask if they are using IE, and when they say yes (they almost always say yes when there are these types of errors), and I tell them to use Firefox or Chrome, and it works. Happened so often that I gave up trying to figure the cause - always assumed it was because IE uses a different flavor of javascript than the other browsers. I go as far as telling users that I do not recommend IE and I give them a link to download Mozilla. I know this does not help solve your issue, but I wanted to share that I too have had many people tell me they have issues using IE ...
                Gary S. Traub, Ph.D.

                Comment

                  #9
                  Re: Issue With Internet Explorer - Please Assist!

                  Thanks for all the responses! I have tried resetting my browser settings. Unfortunately, the search function still does not work. I haven't tried it from a computer outside of our office, so I will try to do that later today. Not sure why IE has to be the troublemaker.

                  Comment

                    #10
                    Re: Issue With Internet Explorer - Please Assist!

                    Not sure what to do. We have had several people review the database online from their personal computers and everyone is having the same problem. Unfortunately, most of our customers are using IE and there is no way we can change that. Is there no possibility that I have something in my database that is preventing it to work in IE? We have put so many hours into this database that if we can't get it to work in IE we will have to switch to another software. Which I really don't want to do.

                    Comment

                      #11
                      Re: Issue With Internet Explorer - Please Assist!

                      Sounds like something the folks at Alpha Software would want to know about. Have you submitted a formal bug report? ( via the Help menu in Alpha Five ).

                      Comment

                        #12
                        Re: Issue With Internet Explorer - Please Assist!

                        Consider too that sometimes an unrelated Javascript error causes other Javascript on the page to then fail. See if you can determine any Javascript errors on the page--in Firefox it's Ctrl+Shift+J; not sure the comparable in IE9 but I'm sure there is one...

                        Comment

                          #13
                          Re: Issue With Internet Explorer - Please Assist!

                          Thanks for the input, Tom. I will certainly let them know about it. Not sure why I'm one of the few to experience it.

                          We did just discover today that it executes perfectly in IE8. So now I'm wondering if it's an issue with settings in IE9. I will post something to the Help menu.

                          Comment

                            #14
                            Re: Issue With Internet Explorer - Please Assist!

                            Originally posted by lindsay.martin View Post
                            We did just discover today that it executes perfectly in IE8. So now I'm wondering if it's an issue with settings in IE9. I will post something to the Help menu.
                            Try running ie9 in comparability view mode.
                            Bill Griffin
                            Parkell, Inc

                            Comment

                              #15
                              Re: Issue With Internet Explorer - Please Assist!

                              Thank you, Bill. That does work. I will have to look at the value of possibly adding a disclaimer to our page that will link to directions for our customers to use compatability view.

                              Comment

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