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Bonus TIPS for Successful Posting

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GoDaddy.Com

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    GoDaddy.Com

    Just thought everyone should know this. As of about an hour or so ago, all the Godaddy servers are down. Cause is as yet unclear, but anyone running apps on their servers are off-line.

    Charlie

    #2
    Re: GoDaddy.Com

    They stated it was "email servers" but it seems most of their services. You cannot access www.godaddy.com but support.godaddy.com is (or was) working. Glad I don't host with them!

    Comment


      #3
      Re: GoDaddy.Com

      I have a GoDaddy VPS/Dedicated server and it stayed up with zero downtime yesterday.... glad I am with them, service and reliability is excellent

      Comment


        #4
        Re: GoDaddy.Com

        + 1 with David - I have 3 VPS/Dedicated server accounts, all worked fine; been with them for over 7 years, not a single issue that wasn't my fault; service/support - for me - has been top-notch!
        Cheers!
        Lyle Chamney
        http://www.2ninerniner2.com/
        Websites rebuilt with WordPress
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        http://snifflevalve.com
        WordPress training and tutorials

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          #5
          Re: GoDaddy.Com

          I agree with the comments on the great service. They have always been great professionals. Here is something I just received as an email. Kind of refreshing to see a company take responsibility for a problem and put their money where their mouth is. When was the last time you saw something like this?

          We owe you a big apology for the intermittent service outages we experienced on September 10 that may have impacted your website, your email and other Go Daddy services.

          We let you down and we know it. We take our responsibilities — and the trust you place in us — very seriously. I cannot express how sorry I am to those of you who were inconvenienced.

          The service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and GoDaddy.com. We have implemented a series of immediate measures to fix the problem.

          At no time was any sensitive customer information, including credit card data, passwords or names and addresses, compromised.

          Throughout our history, we have provided 99.999% uptime in our DNS infrastructure. This is the level of performance we expect from ourselves. Monday, we fell short of these expectations. We have learned from this event and will use it to drive improvement in our services.

          As a result of this disruption, your account will be credited for the value of 1-month of service for each of your active/published sites.* This credit will be available to you for the next 7 days. Please click the button below to redeem your credit.
          Outstanding. This is what makes customer loyalty. Good lesson for all of us who have our own customers!

          Charlie

          Comment


            #6
            Re: GoDaddy.Com

            I just received the email too - GoDaddy handled this admirably

            Charles, good reminder about how we handle our own customers.... been there a few times

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