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Thread: Outlook 2013 and Windows 8

  1. #1
    Member Alan Lucas's Avatar
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    Alan Lucas
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    Default Outlook 2013 and Windows 8

    Ver: 10.5
    Build: 4369
    Addins Build: 3712

    Using Outlook 2010 and XP I can send text messages and email without any problems.

    I now have a system with Outlook 2013 & Windows 8 and Alpha cannot open Outlook. I have tried all the different settings, even investigated the various Outlook blogs but I am at a loss trying to get this to work.

    I get a message that Outlook has experienced some kind of fault and it closes down Alpha.

    I can send direct from Outlook 2013 so there must be a link somewhere that's not working.

    Anyone out there that has been successful with this configuration.

    Thanks

    Alan.

  2. #2
    "Certified" Alphaholic
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    Default Re: Outlook 2013 and Windows 8

    Alan,

    We have come across this, our customer had the V10 app running fine on her previous PC with outlook opening when emailing, but when we moved it to her new PC with Outlook 2013 we can send via reportmailer but no way can we open Outlook.

    Michael

  3. #3
    Member Alan Lucas's Avatar
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    Default Re: Outlook 2013 and Windows 8

    Michael,
    Thanks for a quick reply, perhaps others will join in an confirm our findings. It may be a bug but only Alpha can respond to that.
    Alan

  4. #4
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    Default Re: Outlook 2013 and Windows 8

    Forgot to mention, I don't think this is an Alpha problem because if you right click on any file preferably a PDF then choose send to email, you get the same problem if Outlook 2013 is the default.


    Michael

  5. #5
    Member Bob Whitaker's Avatar
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    Default Re: Outlook 2013 and Windows 8

    Hi Michael - sorry to say this but it seems to me to be very much an Alpha problem - my app will no longer start outlook but right clicking a PDF and selecting send to mail recipient works fine.
    For reference running my app under V10 in compatability mode and using Windows 8 Professional 64 bit

    Bob
    Bob Whitaker


  6. #6
    "Certified" Alphaholic
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    Default Re: Outlook 2013 and Windows 8

    Bob,

    Our customer went back to PC World and they told her
    'A known Microsoft bug in Outlook 2013 that will be fixed in two weeks'
    Don't know how reliable this is, hope it is true because Alpha will not be fixing V10 or V11.

    Michael

  7. #7
    Member Bob Whitaker's Avatar
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    Default Re: Outlook 2013 and Windows 8

    The problem is NOT with Outlook as far as I can see - also affects Word opening RTF see below.

    My findings to date with our programme that both creates RTF files for further editing in Word and PDF files as mail attachments is as follows :-

    Version 10 Runtime - In Compatability Mode - Windows 8 Pro 64 bit - RTF & PDF files are created but won't open from alpha even when run as Administrator
    Version 11 Runtime on same machine files are created fine, outlook opens etc.
    The mega problem we have is the RTF files generated from V11 are absolutely useless - almost impossible to edit - big difference between the Amunyi file converter with V10 than V11
    I have been told to create my documents as layout table reports rather than free form and use the new RTF output in V11 - sadly none of our layouts which are mostly complex letters lend themselves to conversion to layout table reports.
    This is a total deal breaker for us and could well signal the end of a 20 year association with Alpha.
    Bob Whitaker


  8. #8
    Member Alan Lucas's Avatar
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    Default Re: Outlook 2013 and Windows 8

    Morning Bob,

    Thanks for confirming the problem.

    With Outlook 2010 we could send a text to customers telling them that their table is ready. Now that we have a new laptop with windows 8, which came with Outlook 2013, we can no longer do this, the hostess has had to go back to calling customers on the mobile phone. Major pain plus it stops me from marketing my app!!!!!

    I submitted a bug report to Alpha and I am waiting for their response.

    Alan

  9. #9
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    Default Re: Outlook 2013 and Windows 8

    Quote Originally Posted by Alan Lucas View Post
    Morning Bob,

    Thanks for confirming the problem.

    With Outlook 2010 we could send a text to customers telling them that their table is ready. Now that we have a new laptop with windows 8, which came with Outlook 2013, we can no longer do this, the hostess has had to go back to calling customers on the mobile phone. Major pain plus it stops me from marketing my app!!!!!

    I submitted a bug report to Alpha and I am waiting for their response.

    Alan
    http://www.slipstick.com/outlook/201...-outlook-2013/

    Outlook Mobile Service (OMS)
    Support for the Outlook Mobile Service protocol, which is used for sending and receiving text messages from Outlook, was removed due to low usage.
    Andrew

  10. #10
    Member Alan Lucas's Avatar
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    Default Re: Outlook 2013 and Windows 8

    You can still send a text e.g. 1111111111@vtext.com direct from Outlook 2013, what you can't do is send it from within Alpha V11 from a button on a form. It opens Outlook with the template message then when you hit send it comes up with an error message and shuts Alpha down.

  11. #11
    Member Alan Lucas's Avatar
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    Default Re: Outlook 2013 and Windows 8

    Found a work around.

    1. Uninstalled Outlook 2013 then installed Eudora as my default email.
    2. Signed up with Bulletin Messenger.
    3. I use Gmail, so I put my Gmail address in Eudora.
    4. Button on a form that puts the telephone number in the "To:" box with the extension @bulletinmessenger.net. Make sure to put the 1 prefix in front of the area code.
    5. Open Eudora on the send screen, maximized, before opening you application.

    Very easy set up with Eudora, and it works like a charm.

    Any questions please keep attached to this link.

    Alan.

  12. #12
    Member Bob Whitaker's Avatar
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    Default Re: Outlook 2013 and Windows 8

    What version of Alpha Five are you running ?
    We have conducted a number of tests in a multitude of scenarios and the problem arises when you are running V10 in compatability mode in Windows 8
    If you run Office 2013 on a Windows 7 box then all works fine even with V10
    Bob
    Bob Whitaker


  13. #13
    Member Alan Lucas's Avatar
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    Default Re: Outlook 2013 and Windows 8

    Version 11, windows 8

  14. #14
    Member Bob Whitaker's Avatar
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    Default Re: Outlook 2013 and Windows 8

    We can't seem to find a problem with that scenario so the plot thickens.
    The conclusion we had reached was Office 2013 objects to being called from a programme being run in comparability mode.

    Bob
    Bob Whitaker


  15. #15
    Member Alan Lucas's Avatar
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    Default Re: Outlook 2013 and Windows 8

    That's interesting, this is what I found out by trial and error:

    1. In outlook 2013, windows 8 I could send a text message, using only Outlook, and the telephone number and the extension for my provider @vtext.com, but, only randomly!! 1 out of 10 went through.

    2.When I tried to do this from within Alpha5V11 it would bring up the Outlook send email screen then when I selected Send it would crash and close Alpha.

    That's why I went to Eudora and a third party SMS which works great.

    Maybe Alpha should look at Eudora as a method to send text messages within Alpha because Microsoft has removed this function from Outlook 2013.

    And just think, all new desktops will have windows 8 and Outlook 2013 installed, so be prepared when your customers change computers in the future.

    A.

  16. #16
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    Default Re: Outlook 2013 and Windows 8

    Microsoft has removed ability to send text messages to mobile phones through Outlook from all newer versions after 2010. This feature was called Outlook Mobile Service. Microsoft had this feature in Outlook 2007 and 2010 but I don't know why they removed this awesome feature from later version of Outlook. However in Office 365 they have option to send text alerts and reminders to self but this feature of sending SMS messages is available in specific regions and with specific service providers only. Secondly it is very complicated to configure the alerts. This is the biggest drawback we have in the latest versions of Outlook.

    There are some service providers who provide email to SMS service but most of them have either add-ins only for the client versions or the charges are very high. Well, the service providers Microsoft has included in Outlook 365 are also not so cheap.

    So far you can use Red Oxygen which supports multiple platform with same email address. You can install add-in called Office SMS on almost any Outlook client version to send out messages. So far it is going good but they do not have any Office 365 web app. Very soon they are going to launch 365 web app as well. Hope that will be able to fulfill all the remaining requirements and it will be accessible on client and online versions too.

    Kind regards,
    Ramesh Kumar

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