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Is Anyone Else Getting HTTP 500 Errors After Installing The New Release?

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    Is Anyone Else Getting HTTP 500 Errors After Installing The New Release?

    This is really strange.

    If I type the address of my site into my address bar or double click on a desktop shortcut to get to it, I'm greeted with a "500 Internal Server Error" from my application server. If I then reload the page (with firefox) or click in the address bar and hit "enter" (with internet explorer) it goes to my login screen like it should. Subsequent tabs in the same browser instance work properly as well. It's like you need to do it twice or it's a no go.

    I get the error EVERY time I try to go to my site.

    Not all users are getting the error, but most seem to after clearing their cache.

    Any ides on this?

    #2
    Re: Is Anyone Else Getting HTTP 500 Errors After Installing The New Release?

    What is the full text of the 500 error?

    Lenny Forziati
    Vice President, Internet Products and Technical Services
    Alpha Software Corporation

    Comment


      #3
      Re: Is Anyone Else Getting HTTP 500 Errors After Installing The New Release?

      Internet Explorer doesn't give me additional information but in Firefox it looks like this:

      500 Internal Server Error
      The server encountered a fatal error processing this request and could not continue.

      Alpha Five Application Server/11.0 Build/3341-4088 at MYWEBSITEADDRESS.COM Port 80

      Comment


        #4
        Re: Is Anyone Else Getting HTTP 500 Errors After Installing The New Release?

        Please enable the Xbasic error stack log and raw HTTP log, cause the error, and submit these logs to [email protected]

        Lenny Forziati
        Vice President, Internet Products and Technical Services
        Alpha Software Corporation

        Comment


          #5
          Re: Is Anyone Else Getting HTTP 500 Errors After Installing The New Release?

          By the way, IE does not show the additional error text because it thinks it is being helpful. You can change this by going into the IE settings and turning off "friendly errors".

          Lenny Forziati
          Vice President, Internet Products and Technical Services
          Alpha Software Corporation

          Comment


            #6
            Re: Is Anyone Else Getting HTTP 500 Errors After Installing The New Release?

            Hi Lenny,
            I just sent off the information in a bug report
            Thanks!

            Comment


              #7
              Re: Is Anyone Else Getting HTTP 500 Errors After Installing The New Release?

              My server-hosted projects always become unusable after I upgrade the server. First I try to republish the entire web project to the server (that worked with the 3/14/2013 upgrade). If that doesn't work, I delete the folder on the server that contains the project and re-create the project on the server.

              I think this is correct: If your local security files and the security files on the server are different, then you should use the Web Security > Utilities feature to copy the security files from the server to your local computer before you delete the project folder on the server. Then you can republish the security settings to the server when you recreate the project there.

              Comment


                #8
                Re: Is Anyone Else Getting HTTP 500 Errors After Installing The New Release?

                I, myself, never publish directly from my machine to the live server. I use logmein file transfer to copy the webroot from the development machine to the server. I do this sometimes several times in a day. The only thing to be careful of is to NOT copy the websecurity tables from the dev machine to the server.

                Never, ever had the problems you are describing. Plus, the transfer takes 5 to 10 seconds for a VERY large project.

                This may be non-standard, but I have been doing it this way for years and never had a problem, and it is VERY fast.

                I think some others also do it this way.

                I have always wondered why it is not the recommended way to update the webroot of the server.
                Gary S. Traub, Ph.D.

                Comment


                  #9
                  Re: Is Anyone Else Getting HTTP 500 Errors After Installing The New Release?

                  Just to close this out. The problem was fixed by changing the login expiration setting to "session" instead of a time after last activity.
                  The inital problem was fixed in the latest updates as well.

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