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Thread: I cannot attach images or files

  1. #1
    Member
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    Ken
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    Default I cannot attach images or files

    Please fix my account. I cannot delete files in upload manager
    and I cannot add any image or file

  2. #2
    Volunteer Moderator Steve Wood's Avatar
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    Default Re: I cannot attach images or files

    There really is only one account level for general forum members. What happens when you try to upload. Try uploading a simple text file, small jpg, etc.
    Steve Wood
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  3. #3
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    Default Re: I cannot attach images or files

    Quote Originally Posted by Steve Wood View Post
    There really is only one account level for general forum members. What happens when you try to upload. Try uploading a simple text file, small jpg, etc.
    I did
    I have 24 files that I cannot delete from the upload manager
    I do not know how the got there
    But I cannot add any file

  4. #4
    Alpha Software Employee Lenny Forziati's Avatar
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    Default Re: I cannot attach images or files

    What specifically happens when you try to upload a file? Is there an error message? If so, what exactly is that message?

    Lenny Forziati
    Vice President, Internet Products and Technical Services
    Alpha Software Corporation

  5. #5
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    Default Re: I cannot attach images or files

    no error message a little red icon "undefined"
    Same message no matter what type of file.

  6. #6
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    Default Re: I cannot attach images or files

    CityRouteMap.gif
    This was done by Ken Biggs - I created a fake account, including a new email address to show this is only happening to my account

  7. #7
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    Default Re: I cannot attach images or files

    I tried to set up a new account using my backup email address and received a notice that I was listed as a spammer
    Please try to use this info to fix my account. Thanks

  8. #8
    Alpha Software Employee Lenny Forziati's Avatar
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    Default Re: I cannot attach images or files

    Ken, I can see no difference at all in these two accounts, both through the admin UI and directly in the database. I have opened a support request with the message board software vendor for assistance with this.

    Lenny Forziati
    Vice President, Internet Products and Technical Services
    Alpha Software Corporation

  9. #9
    "Certified" Alphaholic
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    Default Re: I cannot attach images or files

    Are we getting any solutions for this problem??
    Win 10 64 Development, Win 7 64 WAS 11-1, 2, Win 10 64 AA-1,2, MySql, dbForge Studio The Best MySQL GUI Tool IMHO. http://www.devart.com/dbforge/mysql/studio/

  10. #10
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    Default Re: I cannot attach images or files

    Add my name to the list. The upload method has changed at least 3 times since I was last able to upload. With the last 3 format, I am able to select a file, upload it, or so it seems, but nothing is uploaded.
    TYVM :) kenn

    Knowing what you can achieve will not become reality until you imagine and explore.

  11. #11
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    Default Re: I cannot attach images or files

    Here is what I have found. If you do a reverse dns lookup of you ip and the host contains. "dsl" as well as a couple of other terms your images will not upload. This is how google prevents spam. I guess most spammers use a dsl connection??
    Win 10 64 Development, Win 7 64 WAS 11-1, 2, Win 10 64 AA-1,2, MySql, dbForge Studio The Best MySQL GUI Tool IMHO. http://www.devart.com/dbforge/mysql/studio/

  12. #12
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    Default Re: I cannot attach images or files

    What's the limit? I have 23 attachments for 1.21 MB and cannot upload another.

  13. #13
    "Certified" Alphaholic forskare's Avatar
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    Default Re: I cannot attach images or files

    Quote Originally Posted by frankbicknell View Post
    Here is what I have found. If you do a reverse dns lookup of you ip and the host contains. "dsl" as well as a couple of other terms your images will not upload. This is how google prevents spam. I guess most spammers use a dsl connection??
    1. How do I do a reverse dns lookup?

    and

    2. What if it does contain "dsl" and a couple of other terms? Then what?
    TYVM :) kenn

    Knowing what you can achieve will not become reality until you imagine and explore.

  14. #14
    "Certified" Alphaholic Stan Mathews's Avatar
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    Default Re: I cannot attach images or files

    How do I do a reverse dns lookup?
    Ken,

    There's a neat website www.google.com that will help you with non-Alpha specific questions.
    There can be only one.

  15. #15
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    Default Re: I cannot attach images or files

    Ken,

    I don't know what the solution is. I am trying to get through to my ISP but I am having difficulty getting someone who will help. I am going to search for another ISP that understands my situation and can provide the service that I need but I have 20mbs download and 10mbs upload fioptics and that is hard to find. I believe it is as simple as changing a record in the dns. I can't understand why I am unable to enter the type of record required with my registrar. Nobody seems to want to help I don't know why and unfortunately I am a bit ignorant with dns.

    Search google for reverse dns. www.dnsgoodies.com is a good source.
    Win 10 64 Development, Win 7 64 WAS 11-1, 2, Win 10 64 AA-1,2, MySql, dbForge Studio The Best MySQL GUI Tool IMHO. http://www.devart.com/dbforge/mysql/studio/

  16. #16
    "Certified" Alphaholic forskare's Avatar
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    Default Re: I cannot attach images or files

    Hi Frank,

    I checked the web site. The only thing it found was my IP address. The rest turned up no records. Soooo, back to square one.

    Thanks you for the suggestion.
    TYVM :) kenn

    Knowing what you can achieve will not become reality until you imagine and explore.

  17. #17
    Volunteer Moderator Steve Wood's Avatar
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    Default Re: I cannot attach images or files

    Ken,

    Why don't you give your forum login to one of us via pm to test uploads.
    Steve Wood
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  18. #18
    "Certified" Alphaholic DaveM's Avatar
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    Default Re: I cannot attach images or files

    add me to the list

    If you need, I will be happy to send info to steve or one of you to test with.
    Dave Mason
    dave@aldausa.com
    Skype is dave.mason46

  19. #19
    Member compuaid's Avatar
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    Default Re: I cannot attach images or files

    Unable to upload a small .jpg image from Windows 8 using IE 10, Chrome or Firefox.
    Brad Weaver, President
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  20. #20
    "Certified" Alphaholic DaveM's Avatar
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    Default Re: I cannot attach images or files

    It seems to be fixed.
    Dave Mason
    dave@aldausa.com
    Skype is dave.mason46

  21. #21
    Volunteer Moderator Steve Wood's Avatar
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    Default Re: I cannot attach images or files

    Yes fixed. I just uploaded an image elsewhere. Thanks to Lenny, he worked on it this morning and we went back and forth a bit testing whatever setting changes Lenny made.
    Steve Wood
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  22. #22
    "Certified" Alphaholic forskare's Avatar
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    Default Re: I cannot attach images or files

    Well Lenny, Thank you very much. Attached are 3 friends who have asked to play with Clifton.
    Attached Images Attached Images
    TYVM :) kenn

    Knowing what you can achieve will not become reality until you imagine and explore.

  23. #23
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    Default Re: I cannot attach images or files

    Good news and bad news. I can upload a file, which is the part that didn't work before.

    The bad news is the file upload manager still shows a raft of undeletable ?
    Attached Images Attached Images

  24. #24
    "Certified" Alphaholic Stan Mathews's Avatar
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    Default Re: I cannot attach images or files

    View your message board profile. Use the Settings page. Scroll down to the bottom and on the left you should see Attachments. Select those you want to delete and scroll down until you see Delete Selected.


    Attachment 36113
    There can be only one.

  25. #25
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    Default Re: I cannot attach images or files

    You and I know Deleting from My Settings should delete from Manage Attachments. That much is still broken, although I am loathe to mention it out loud for fear Uploading will hear and go back wherever it just returned from.
    Attached Images Attached Images

  26. #26
    "Certified" Alphaholic forskare's Avatar
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    Default Re: I cannot attach images or files

    Why isn't there a Delete button on the same page as the uploaded attachments?
    TYVM :) kenn

    Knowing what you can achieve will not become reality until you imagine and explore.

  27. #27
    "Certified" Alphaholic Stan Mathews's Avatar
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    Default Re: I cannot attach images or files

    Because the people at vBulletin Solutions, Inc didn't design it that way.
    There can be only one.

  28. #28
    "Certified" Alphaholic forskare's Avatar
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    Default Re: I cannot attach images or files

    Excuse me, Your Honor, I will rephrase the question. Why can't the prople at vBulletin Solutions, Inc. design, err, redesign it, so the Delete button is on the same page as the uploads?
    TYVM :) kenn

    Knowing what you can achieve will not become reality until you imagine and explore.

  29. #29
    "Certified" Alphaholic Stan Mathews's Avatar
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    Default Re: I cannot attach images or files

    Don't know but I found a link where you can contact them to find out.

    http://www.vbulletin.com/contacts/
    There can be only one.

  30. #30
    "Certified" Alphaholic Stan Mathews's Avatar
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    Default Re: I cannot attach images or files

    If I had a burning desire to know I'd contact them directly.
    There can be only one.

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