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Thread: News & Updates Page not displayed

  1. #1
    Member
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    Jeff Napadow
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    Default News & Updates Page not displayed

    For some reason the startup screen cannot be displayed. I've deleted all history. I am using IE 9 and Alpha5 v12 Beta.


    error.jpg

  2. #2
    "Certified" Alphaholic forskare's Avatar
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    Ken Nordin
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    Default Re: Page not displayed

    You are in the Desktop forum and this looks to me like it is a web page error, not a desktop error. That's an error message that pops up when a web page is not found.
    TYVM :) kenn

    Knowing what you can achieve will not become reality until you imagine and explore.

  3. #3
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    Jeff Napadow
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    Default Re: Page not displayed

    Sorry, but it's just the "welcome" page to select a workspace or task. It appears to be looking for this page http://news.alphasoftware.com/v12hom...=None&16295135
    Last edited by Lenny Forziati; 04-25-2013 at 01:17 PM.

  4. #4
    "Certified" Alphaholic forskare's Avatar
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    Default Re: Page not displayed

    Quote Originally Posted by jnapadow View Post
    Sorry, but it's just the "welcome" page to select a workspace or task. It appears to be looking for this page http://news.alphasoftware.com/v12hom...=None&16295135
    Take us thru step by step what you are doing.
    TYVM :) kenn

    Knowing what you can achieve will not become reality until you imagine and explore.

  5. #5
    "Certified" Alphaholic
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    Default Re: Page not displayed

    The is the news page when you start A5. If you do not have a internet connection, it will look like this. If you have an internet connection, perhaps you are behind a firewall and the content is blocked? This should have no effect on running a5.
    Bill Griffin
    Parkell, Inc

  6. #6
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    Jeff Napadow
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    Default Re: News & Updates Page not displayed

    It does in fact seem like a firewall issue. My home pc displays the news page but my company PC does not. We use postini and that would normally filter pages but we can unblock filtered pages. This news page is simply not displayed in the newer a5 version.

  7. #7
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    Jeff Napadow
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    Default Re: News & Updates Page not displayed

    the error page suggests go to the Microsoft site and searching for

    Technical Information (for support personnel)

    Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404.
    Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, and About Custom Error Messages.

    So when I click on the link the Microsoft page opens in-place of the A5 news page. Maybe the news.html page is in the wrong location? Or maybe the upgrade from A5 11 to Beta 12 didn't work correctly on my machine?

    microsoft.jpg

  8. #8
    "Certified" Alphaholic
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    Default Re: News & Updates Page not displayed

    If the page was in the wrong location, it would not work at all, for everyone, not just on your work PC. I would again suspect something at your site is blocking the content.
    Bill Griffin
    Parkell, Inc

  9. #9
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    Jeff Napadow
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    Default Re: News & Updates Page not displayed

    Makes sense, it is odd though that if I open Alpha5 v11 the News page isn't blocked.

    alpha11.jpg

  10. #10
    "Certified" Alphaholic
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    Bill Griffin
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    Default Re: News & Updates Page not displayed

    Different page, could be on a different server.
    Bill Griffin
    Parkell, Inc

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