I have an app I developed and distribute with A5V10.5 Runtime.
It works great for me (using both runtime and full version) and it works great for my customers except one.
This is what she is reporting:
The issue is the chronic one we have been having all along: it will not SAVE to any file type. Printing is functioning properly.
When I click on the button to save it says Save As, Save Report to a File, File Format, etc....
But, when I hit OK, it stalls out as it routes print to the Amyuni Document Converter (otherwise known as the AlphaFivePrinterV4).
The Scan Shark Processing system (my app) locks, perpetually stalling out. I have to go to Task Manager where it shows 'Not Responding' and end task as it is locked from doing any work.
This same stallout happens when I click the email button. The Windows Print-Que screen shows an error printing the report for the AlphaFivePrinterV4
I believe there is some area in the AlphaFivePrinter properties that needs to be 'ticked' or 'unticked' something very simple but I just am not an AlphaFive/Amyuni expert so need your guidance.
I have had her completely uninstall/reinstall both my app and Alpha-5. I've had her install both from a web link and an install-CD...no difference in the results.
Standard printing (not creating a file) works fine. I don't think it's user error because she seems computer-literate.
Here's my app if it makes a difference: http://inventoryscience.com/Windows/...ng_Install.exe
From the Main-Menu, click Reports, click any button to limit the type and then any report from the list will do.
Any Ideas ?
Thanks.
It works great for me (using both runtime and full version) and it works great for my customers except one.
This is what she is reporting:
The issue is the chronic one we have been having all along: it will not SAVE to any file type. Printing is functioning properly.
When I click on the button to save it says Save As, Save Report to a File, File Format, etc....
But, when I hit OK, it stalls out as it routes print to the Amyuni Document Converter (otherwise known as the AlphaFivePrinterV4).
The Scan Shark Processing system (my app) locks, perpetually stalling out. I have to go to Task Manager where it shows 'Not Responding' and end task as it is locked from doing any work.
This same stallout happens when I click the email button. The Windows Print-Que screen shows an error printing the report for the AlphaFivePrinterV4
I believe there is some area in the AlphaFivePrinter properties that needs to be 'ticked' or 'unticked' something very simple but I just am not an AlphaFive/Amyuni expert so need your guidance.
I have had her completely uninstall/reinstall both my app and Alpha-5. I've had her install both from a web link and an install-CD...no difference in the results.
Standard printing (not creating a file) works fine. I don't think it's user error because she seems computer-literate.
Here's my app if it makes a difference: http://inventoryscience.com/Windows/...ng_Install.exe
From the Main-Menu, click Reports, click any button to limit the type and then any report from the list will do.
Any Ideas ?
Thanks.
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