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Unable to resynch on index error **Urgent Error**

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    Unable to resynch on index error **Urgent Error**

    We have an Alpha Five V11 database App that has been running for about 8 months.

    All of a sudden users are unable to add parts to an order. Whenever we create a new order the following error appears. "Unable to resynch on index error" The issue started today about an hour ago. If i go through orders created earlier today the form will not see the attached parts, even though those parts are on the parts table. If i go through orders entered yesterday they appear with the parts as normal.

    I've created a new set and form with the same settings but the same error occurs. I've also created default forms for both the new and old sets but the same error occurs. I've also made a copy of the App and stored it on my desktop with no changes.

    Any one else ever have a simular issue. Any ideas on how to resolve this issue.

    #2
    Re: Unable to resynch on index error **Urgent Error**

    Start out wit the usual suspects:
    Update the indices.
    Compact the database.
    Check your indices, how many and what are they made up form?
    Are you suing variables in any of these?
    Add records to the parent alone, not in the set.
    Add records records to each of the children, each separately.
    You basically have to work with a process of elimination, though your error point out to something wrong with one or more of your indices.

    Comment


      #3
      Re: Unable to resynch on index error **Urgent Error**

      If you right click on one of the tables in the set, you can check each table's indices to see where the culprit lies. I would then pack that table and rebuild its indices and then check again to see if that fixed it.
      Robin

      Discernment is not needed in things that differ, but in those things that appear to be the same. - Miles Sanford

      Comment


        #4
        Re: Unable to resynch on index error **Urgent Error**

        Thanks Gabriel and Robin for your replies.

        Finally found an error with the indices. Have no idea what caused the issue but it caused some real problems with the parts data.

        Comment


          #5
          Re: Unable to resynch on index error **Urgent Error**

          In all my apps I have a Reindex feature in the Housekeeping section.
          Learned to provide this long ago.
          Password protect the button, then you can launch it any time you need to.
          See our Hybrid Option here;
          https://hybridapps.example-software.com/


          Apologies to anyone I haven't managed to upset yet.
          You are held in a queue and I will get to you soon.

          Comment


            #6
            Re: Unable to resynch on index error **Urgent Error**

            Reindexing will succeed only if no one else on your network has the table open, so best to kick everyone off the database before reindexing.

            Comment


              #7
              Re: Unable to resynch on index error **Urgent Error**

              Good Idea...Ted

              Does this kind of error occur often?

              Originally posted by Ted Giles View Post
              In all my apps I have a Reindex feature in the Housekeeping section.
              Learned to provide this long ago.
              Password protect the button, then you can launch it any time you need to.

              Comment


                #8
                Re: Unable to resynch on index error **Urgent Error**

                Yes Melvin, unfortunately some users just switch off half way through something.
                Little tinkers!
                This is the first port of call when things start disappearing or not linking up as one would expect.
                See our Hybrid Option here;
                https://hybridapps.example-software.com/


                Apologies to anyone I haven't managed to upset yet.
                You are held in a queue and I will get to you soon.

                Comment


                  #9
                  Re: Unable to resynch on index error **Urgent Error**

                  Thanks for the advise.

                  Originally posted by Ted Giles View Post
                  Yes Melvin, unfortunately some users just switch off half way through something.
                  Little tinkers!
                  This is the first port of call when things start disappearing or not linking up as one would expect.

                  Comment


                    #10
                    Re: Unable to resynch on index error **Urgent Error**

                    ADCO Services:

                    Finally found an error with the indices. Have no idea what caused the issue but it caused some real problems with the parts data.
                    When you say you found an error with the indexes, what did you find and how did you find it? I have an app here at work that we have been running for 12 years now and two main screens have suddenly been having the same issue (SCRIPT:TEMPLATE line:1 Unable To Resynch On Index). CLosing teh forms and opening them again synchs the records.

                    Compacting (which I think also re-indexes) does not solve the issue. Also, checking indexes utility reports that all is well.

                    Did you remove all the indexes and recreate them to solve the issue?

                    Comment


                      #11
                      Re: Unable to resynch on index error **Urgent Error**

                      Don, have you carried out regular reindexing?
                      Are the computers you are using 12 years old?
                      If you have the data on a Server, has someone changed the configuration? A Server upgrade has been known to screw Alpha up.
                      See our Hybrid Option here;
                      https://hybridapps.example-software.com/


                      Apologies to anyone I haven't managed to upset yet.
                      You are held in a queue and I will get to you soon.

                      Comment


                        #12
                        Re: Unable to resynch on index error **Urgent Error**

                        Ted,

                        I have carried out regular weekly compacting, which I believe also updates the indexes(?).

                        No, the workstations nor the server are not 12 yrs. old - running a mixture of XP and Win7 Pro. on the workstations and Data and App through Terminal Services (Dell Edge server running XenCenter virtual machine - Windows SBS 2008R2). This arrangement has been in place for about 3 years - error started about 6 months ago.


                        If you have the data on a Server, has someone changed the configuration?
                        I suppose this happens continuosly with updates, etc.?

                        Both the forms that have this problem have embedded browses placed on tabbed feature in the form. I have replaced/rebuilt the browses with no luck, but I have not tried to put together a new form to see if the problem resolves.

                        Thanks,
                        Don

                        Comment


                          #13
                          Re: Unable to resynch on index error **Urgent Error**

                          It is a simple matter to put a Reindex button on the Form Don.
                          I am not sure about the Compact operation as after running it people have reported problems on the Forum. A good backup is recommended before the Compact.
                          It is supposed to reindex, and I presume you are carrying out the Compact when there are no other users on the system?
                          Last suggestion is that the changes to the server may have picked up a different version of the form/index/application build.
                          Suggest you ask tech support what they did on or about the time you started having problems. They will probably have a record of what went on.
                          See our Hybrid Option here;
                          https://hybridapps.example-software.com/


                          Apologies to anyone I haven't managed to upset yet.
                          You are held in a queue and I will get to you soon.

                          Comment


                            #14
                            Re: Unable to resynch on index error **Urgent Error**

                            I am pretty certain that compacting also update the indexes. Compaction will not complete if others are using the app (Alpha reports that tables are open) so that is not an issue. Again, running the "check indexes" utility does not report a problem. Our app and data are backed up nightly but I have never experienced trouble after compaction (usually improves operation).

                            I am still thinking it is form related as closing and reopening the form clears the problem. It is when new records are entered that the problem crops up again and is only reported when switching to a browse of the records (no problem) and then back to the form (resynch error - form is not synched with newly entered records).

                            Comment


                              #15
                              Re: Unable to resynch on index error **Urgent Error**

                              The builds on the machine and on the server are the same?
                              No one downloaded a different patch and applied it on one of the machines or the server did they?
                              See our Hybrid Option here;
                              https://hybridapps.example-software.com/


                              Apologies to anyone I haven't managed to upset yet.
                              You are held in a queue and I will get to you soon.

                              Comment

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