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Thread: Printer Crashes Alpha

  1. #1
    "Certified" Alphaholic
    Real Name
    Thomas Patten
    Join Date
    Apr 2000
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    Duluth, MN
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    1,494

    Default Printer Crashes Alpha

    I have my app hosted, running Terminal Services on a 2008 server.

    I can print a word document or pdf file from the server, but if my user clicks on the print icon to their Xerox Workcentre 7845 printer it immediately crashes Alpha and exits their session. They are using the most recent printer driver. I've had this happen to HP all-in-one printers and forget how it was resolved, or if it was resolved.

    Are there some printers that just don't work with Alpha?

    Suggestions?

    Thanks ~ Tom

  2. #2
    "Certified" Alphaholic Stan Mathews's Avatar
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    Stan Mathews
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    Bowling Green, KY
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    Default Re: Printer Crashes Alpha

    I believe the HP issue was resolved by installing an older driver.
    There can be only one.

  3. #3
    Member
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    CP Good
    Join Date
    Sep 2009
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    243

    Default Re: Printer Crashes Alpha

    Hi Tom,

    We are having the same problem with the Xerox Workcentre and a Terminal Server running 2008. We are using Microsoft's remote desktop client to connect to the server. We are experiencing crashing when we try to print to the Workcentre. We have found that this does not happen to all user accounts on the same workstation. The "owner" account on the workstation does not experience this issue. Even if we assign Admin rights to other user accounts we still have the crashing problem when printing the Workcentre.

    Were you able to resolve this problem? If so how did you do it?

    Thank you,
    CPGood

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