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Thread: Primary Index Window will not respond

  1. #1
    Member
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    Andrew Carpenter
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    Default Primary Index Window will not respond

    For some reason out of the blue today I cannot change a index in a form when hitting CTRL I. THe window opens fine and immediately disappears. I can bring it back with a mouse touch and alter the index but it will not save and just disappears when I hot OK or Apply the only thing I can actually do is close it. This is a real problem because I cannot alter my indexes while in a form.

  2. #2
    "Certified" Alphaholic Stan Mathews's Avatar
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    Default Re: Primary Index Window will not respond

    Do you see the same behavior in AlphaSports or some other database than the one with the problem? Shut down Alpha and restarted? Rebooted? Compacted the database?
    Last edited by Stan Mathews; 03-26-2014 at 01:48 PM.
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  3. #3
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    Default Re: Primary Index Window will not respond

    Quote Originally Posted by Stan Mathews View Post
    Do you see the same behavior in AlphaSports or some other database then the one with the problem? Shut down Alpha and restarted? Rebooted? Compacted the database?

    Yes is happening in Alpha Sports also

    I have also rebooted, restarted, etc. Upon a restart the form will allow me to change the index once and then the problem starts.

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    "Certified" Alphaholic Stan Mathews's Avatar
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    Default Re: Primary Index Window will not respond

    Upon a restart the form will allow me to change the index once and then the problem starts.
    That's a start. I would suggest reinstalling Alpha as the next step. Some component may have been damaged, corrupted, or deregistered.
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  5. #5
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    Default Re: Primary Index Window will not respond

    Will do

  6. #6
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    Default Re: Primary Index Window will not respond

    Reinstalling helped for about 10 minutes and then same problem. I did only reinstall the latest "full patch" would that have anything to do with it ?

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    "Certified" Alphaholic Stan Mathews's Avatar
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    Default Re: Primary Index Window will not respond

    No. that's all that's needed.

    I'm now at a loss for suggestions. If AlphaSports behaves the same then the issue does not lie with your field rules or index definitions and now that you have reinstalled it doesn't seem to lie with Alpha. Any other programs installed recently?
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  8. #8
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    Default Re: Primary Index Window will not respond

    Nothing in the last day or 2 and this started happening suddenly this morning but will keep that in mind. Thanks for your help really baffled by this one.

  9. #9
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    Default Re: Primary Index Window will not respond

    Stan thanks again for your help I was finally able to determine this was caused by turning on the add-in in Outlook for Nitro PDF. At least that seems to be the cause and I was able to recreate the problem.

  10. #10
    "Certified" Alphaholic Stan Mathews's Avatar
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    Default Re: Primary Index Window will not respond

    Thanks for posting your resolution. When used properly, as here, this messge board also serves as a searchable resource.
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