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Thread: Praise for Alpha Support

  1. #1
    Member compuaid's Avatar
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    Brad Weaver
    Join Date
    Aug 2007
    Location
    Ottawa, ON
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    384

    Default Praise for Alpha Support

    I have been a software developer for over 30 years and Alpha is the singular most responsive company I've ever dealt with. On Wednesday I attended their (much appreciated) online Q&A session. I brought up the need to find a way to capture location data at the time a signature was saved (even if the device was offline at the time). While a solution could not be found during the seminar, my issue was forwarded to Selwyn who added a new event OnSignatureAccepted() to the software the next day! Problem solved and one happy client! The fact that Alpha listens to their customers, continues to add features and makes themselves so available to the needs of their developers is a real breath of fresh air after having been a Microsoft shop for so many years. In 1986 I placed my faith behind a small startup called Fox software and it carried me well for the next 27 years. I feel like Alpha Software is the same type of innovative and cutting edge company that will allow my company to develop modern interface applications with substantially faster turnaround times. Keep up the good work folks!
    Brad Weaver, President
    ComputerAid International
    Ottawa ON Canada
    Versailles KY USA
    www.compuaid.com

  2. #2
    Member
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    mkpatil
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    Jul 2013
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    198

    Default Re: Praise for Alpha Support

    "like"

  3. #3
    Member
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    Edhy Rijo
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    Sep 2012
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    Bronx NY
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    Default Re: Praise for Alpha Support

    I agreed with Brad.
    I also attended that webinar with Dion McComick and learned that that AA saves a backup copy of the components (Grids/UXs) each time we save them and the very next day I had a issue with a grid that started acting weird and I closed it, then from the Web Projects Control Panel, I right clicked the grid and choose "Restore Backup" option and was presented with several versions of my grid from which I was able to go back 2 previous saving and recover my grid and moved forward.

    I know many of you may have known about this feature, but for me it was a real time saver.
    Edhy Rijo
    Progytech
    (Computer Consultants)
    The makers of CardTracking.Net
    www.progytech.com

  4. #4
    "Certified" Alphaholic
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    Jaime Ben David
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    Jan 2011
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    Karkur, Israel
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    Default Re: Praise for Alpha Support

    What Brad said. Including the Fox thing :-)

  5. #5
    "Certified" Alphaholic CharlesParker's Avatar
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    Charles Parker
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    Dec 2012
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    New Orleans, LA
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    Default Re: Praise for Alpha Support

    Agreed, wheres the like button? lol
    NWCOPRO: Nuisance Wildlife Control Software My Application: http://www.nwcopro.com "Without forgetting, we would have no memory at all...now what was I saying?"

  6. #6
    Volunteer Moderator
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    James A. Talbott, Jr.
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    Lexington, KY
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    Default Re: Praise for Alpha Support

    I too have had similar experiences. Three years ago, I ran into a situation where a dialog box was not wide enough to display its contents under certain circumstances. When I pointed it out to Alpha, it was fixed within 24 hours. No other software company is that responsive.

    That is why software developers from Versailles, KY use Alpha, right Brad?
    Jay Talbott
    Lexington, KY


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