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Cannot uninstall V12 application server

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    #1

    Cannot uninstall V12 application server

    I tried to uninstall the V12 application server in order to fix a printing issue, but got this error:

    "Could not open INSTALL.LOG file."

    I ended up reinstalling the application server into the same folder, which fixed my issue. However, I am still wondering why I cannot uninstall the application server.

    I found an online post (see below) that says that this is a problem with the Wise installer. To get around it, the post says that one can run the unwise.exe or uninstall.exe and manually provide the install.log file.

    I have not tried this since there is no install.log file in the application server folder. There is, however, a file called A5INSTALL.LOG. The contents look like this could be an install log. Is this the file that the uninstaller is looking for?

    Or, is the problem that in my case the application server is installed on the D-drive: did the Wise installer try to put the install log file on the C-drive, but wasn't able to because it didn't have permissions to put it there?

    I don't need a solution for this, right now. I am just posting it here in case anybody runs into this, or knows the answer and can shed some light on this.

    Thanks,
    Simone

    --------------------------------------------------------
    Here is the link to the online post:

    http://www.khattam.info/could-not-op...009-04-21.html

    Procedure to get around the issue:
    1. Open the directory where the program is installed. (Eg. For System Mechanic 5, By default, it is C:\Program Files\iolo\System Mechanic 5, if you have installed XP on C:\)
    2. You will see a file named �Install.log� in there.
    3. Move (cut and paste somewhere else) the �install.log� to say an empty new folder in desktop (first create a new folder and then paste the install.log into it).
    4. Now, double click the un-installer (uninstall.exe or unwise.exe)
    5. It will ask you to open the installation log. Locate to the �install.log� file on your desktop.
    6. Now, uninstall will work fine and you can un-install the program.

    Alternate Procedure
    You can simply drag the install.log to unwise.exe or uninstall.exe and it should work.
    Tags: None
    #2
    Re: Cannot uninstall V12 application server

    Just tried this and it worked, although it was a bit tricky because when you click on the UNWISE icon, it wants to locate a file named "INSTALL.log," so I had to force the name that it was looking for to "A5INSTALL.LOG." Once I did that, the uninstaller ran.

    I suppose I could have tried renaming the A5INSTALL.LOG file to INSTALL.log to see if that worked, but I didn't think to try that until I had already uninstalled application.

    If anyone tries that and it works, please post it here.
    Sergeant Richard Hartnett
    Hyattsville City Police Department
    Maryland

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