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Thread: Screen resolution changes after rotating the phone

  1. #1
    Member
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    Darren Parsons
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    Aug 2015
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    Default Screen resolution changes after rotating the phone

    This is probably a phone setting issue vs Alpha but I hope someone here has seen and fixed the issue.

    We use Samsung Phones for our field technicians. Some, not all, when they rotate their phone to horizontal and then back to vertical the resolution of the vertical changes to more of a desktop mode making the screen very hard to read and manipulate. If they log out and back in it corrects itself.

    This is NOT a phoneGap app. It is just a mobile website.

    I have tested this on an iPhone 4 and it does not change the resolution but it does on newer Samsung s7 and s8's

    Thanks in advance

    DarrenScreenshot_20170824-082257.pngScreenshot_20170824-082240.jpg

  2. #2
    Member
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    Darren Parsons
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    Default Re: Screen resolution changes after rotating the phone

    Quote Originally Posted by PhotoHog View Post
    This is probably a phone setting issue vs Alpha but I hope someone here has seen and fixed the issue.

    We use Samsung Phones for our field technicians. Some, not all, when they rotate their phone to horizontal and then back to vertical the resolution of the vertical changes to more of a desktop mode making the screen very hard to read and manipulate. If they log out and back in it corrects itself.

    This is NOT a phoneGap app. It is just a mobile website.

    I have tested this on an iPhone 4 and it does not change the resolution but it does on newer Samsung s7 and s8's

    Thanks in advance

    DarrenScreenshot_20170824-082257.pngScreenshot_20170824-082240.jpg

  3. #3
    Member
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    Darren Parsons
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    Default Re: Screen resolution changes after rotating the phone

    How come almost every time I post on here, I find the answer shortly thereafter?

    So for anyone who may happen upon this thread in the future, it is a browser setting in Chrome.

    If this is happening to you here’s how to fix it:

    • When you are in Alpha open the browser setting by hitting the three vertical dots in the upper right hand of your screen
    • Choose SETTINGS from the menu, it is close to the bottom of the list so you might have to scroll down
    • Look for the MANUAL ZOOM setting – make sure it is OFF

  4. #4
    "Certified" Alphaholic CharlesParker's Avatar
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    Charles Parker
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    Default Re: Screen resolution changes after rotating the phone

    What's a "SPIFFS" ?
    NWCOPRO: Nuisance Wildlife Control Software My Application: http://www.nwcopro.com "Without forgetting, we would have no memory at all...now what was I saying?"

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