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Thread: PDF email and print not working

  1. #1
    Member
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    David Boomer
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    Default PDF email and print not working

    A5V12 RT
    Every month or two the print and eMail of a report from report preview stops working.
    I can get them back by reinstalling the entire A5V12 RT program...
    Why is this happening?
    How can I avoid the problem?
    Is there an easier way to fix the problem?

  2. #2
    "Certified" Alphaholic MoGrace's Avatar
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    Robin
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    Default Re: PDF email and print not working

    Have you tried just refreshing the shadow?
    Robin

    Discernment is not needed in things that differ, but in those things that appear to be the same. - Miles Sanford

  3. #3
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    David Boomer
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    Default Re: PDF email and print not working

    Thanks Robin...
    I am not using shadows.

  4. #4
    "Certified" Alphaholic MoGrace's Avatar
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    Robin
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    Default Re: PDF email and print not working

    Next question - if you use more than one email service, is it possible the default was changed?
    Robin

    Discernment is not needed in things that differ, but in those things that appear to be the same. - Miles Sanford

  5. #5
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    David Boomer
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    Default Re: PDF email and print not working

    Thanks Robin....
    I don't think it is the email service... alpha will no longer even generate the .pdf
    I suspect that it has something to do with the Amyuni driver. Perhaps a windows update is changing it so that A5 can't function??

  6. #6
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    Alan Buchholz
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    Default Re: PDF email and print not working

    David

    If you run Alpha in admin mode and then print does it work?

    Then does the print work with Alpha without admin mode?

    I've been noticing issues lately with the same thing.
    Al Buchholz
    Bookwood Systems, LTD
    Weekly QReportBuilder Webinars Thursday 1 pm CST

    Occam's Razor - KISS
    Normalize till it hurts - De-normalize till it works.
    Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
    When we triage a problem it is much easier to read sample systems than to read a mind.

  7. #7
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    Jon P Moody
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    Default Re: PDF email and print not working

    David, you could try reinstalling just the amyuni drivers (see post #9 in https://www.alphasoftware.com/alphaf...es-help-needed)

  8. #8
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    Karl Parker
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    Default Re: PDF email and print not working

    David, uninstall all drivers & update, reinstalling the drivers.

  9. #9
    Moderator Steve Wood's Avatar
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    Steve Wood
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    Default Re: PDF email and print not working

    See my post a few days ago on this subject: https://www.alphasoftware.com/alphaf...ghlight=amyuni
    Steve Wood
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  10. #10
    Member
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    David Boomer
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    Default Re: PDF email and print not working

    The problem was resolved by running 'InstallAmyuniPrinters.exe' from the AmunyiV4 directory in the Programs(x86) or Database parent.

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