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Data Entry Form error

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    #16
    Re: Data Entry Form error

    Image 34.png
    There can be only one.

    Comment

      #17
      Re: Data Entry Form error

      Lonnie, using memo fields all go to the same file on disk. 2 memo fields just increases the fpt file on disk.
      imbedded Images will do the same thing.
      Dave Mason
      [email protected]
      Skype is dave.mason46

      Comment

        #18
        Re: Data Entry Form error

        Robin,

        The user sent me an email that they still received an Error Locking message at the end of the day yesterday with your form. They tried to go to the next record and the error popped up.

        Comment

          #19
          Re: Data Entry Form error

          Lonnie, are you still strugglingwith this or have you fixed it?
          Please advise soonest.
          See our Hybrid Option here;
          https://hybridapps.example-software.com/

          Apologies to anyone I haven't managed to upset yet.
          You are held in a queue and I will get to you soon.

          Comment

            #20
            Re: Data Entry Form error

            I was testing the form that Robin created, I imported the live data(which is around ~50 records) and the user here was using it yesterday and received the Error Locking message at the end of the day.

            Comment

              #21
              Re: Data Entry Form error

              Lonnie,

              Can you create the same Error situation? - How did the user enter and save the records?
              I have tested with Robin's copy and not able duplicate the ERRORS.

              I have no idea when the error occurred.

              Comment

                #22
                Re: Data Entry Form error

                This is how to replicate the error in Lonnie's version, as that is what he is working with.
                The flow of events to get the error was tortuous and a convoluted series of events, but he is correct.

                Create a record and save it. Now select a tick box but don't save the record
                Open another instance of the form.
                Navigate to the record opened in the previous form.
                You should get the locked out error.
                Tick Box activated, not saved causes Record Locked error. when 2 forms open at the same time. Same record Number trying to be activated twice.

                Solution.
                a) Prevent 2 forms being open at the same time. Test for [yourformname0 - the 0,1,2,3,4 is incremental and is Alpha's way of allowing multiple open forms) and disable it.
                b) Put some logic behind the tick box(s) to always save the record OnChange ('Save record in current form.
                topparent.commit() tried this and it works)
                Last edited by Ted Giles; 03-30-2018, 04:30 AM.
                See our Hybrid Option here;
                https://hybridapps.example-software.com/

                Apologies to anyone I haven't managed to upset yet.
                You are held in a queue and I will get to you soon.

                Comment

                  #23
                  Re: Data Entry Form error

                  Good morning,

                  Thanks Ted, I believe the form that Robin created added the logic behind all of the checkboxes and radio buttons to save the record OnChange, I don't fully understand preventing 2 forms being open, is that something AlphaFive is doing in the background, because the user is not actually opening multiple forms, and if it's something Alpha Five is doing in the background how do you disable it?

                  Thanks for all of your help!

                  Comment

                    #24
                    Re: Data Entry Form error

                    I refer to post 20. It seems that the error persists. I will look at Robin's construction next.
                    It is possible that the user is not aware that they have opened the form twice, or indeed that a version is remaining resident on the server instance.
                    If the user menu bar ( if you are showing it )shows just one window open, then it is a server side issue I suspect.
                    Which folder have you installed the application in on the server?

                    Edit
                    The OK button in Robins example doesn't have the OnChange set to save the record.
                    Yep, same record lock out happens if you change OK tick box with the form open twice.
                    Add that in and you might be on your way!
                    Last edited by Ted Giles; 03-30-2018, 10:47 AM.
                    See our Hybrid Option here;
                    https://hybridapps.example-software.com/

                    Apologies to anyone I haven't managed to upset yet.
                    You are held in a queue and I will get to you soon.

                    Comment

                      #25
                      Re: Data Entry Form error

                      I've talked to the user and they seem certain that don't open the form multiple times, it's not exactly just a Data Entry Form like you would typically think of, she has to go back to previous records and add additional notes later and then go to a different record and enter some other information as she receives it from the post office, she keeps the form up for most of the business day. The menu does just show one window.

                      What information would you like about the folder, it's a network share with read/write, we have another alpha five job database application that doesn't have any of these issues on the same network share.

                      Comment

                        #26
                        Re: Data Entry Form error

                        Then it's a proper poser.
                        If you fix the Ok button, which I presume you have done, it won't matter then if there is more that one form, even a virtual unseen one, being open, as the change will save the record.
                        It's not a good idea to keep a form open without saving the record, so maybe you could add a timer to save the record after say, 5 minutes?

                        The question about the app location. Is it in a folder under the main drive or in the Program Files folder?
                        See our Hybrid Option here;
                        https://hybridapps.example-software.com/

                        Apologies to anyone I haven't managed to upset yet.
                        You are held in a queue and I will get to you soon.

                        Comment

                          #27
                          Re: Data Entry Form error

                          Is would be nice to be able to see more of your application (the database aka workspace) to see how the data entry proceeds. I use a toolbox style toolbar that stays open that uses scripts to open forms. And in those scripts the user is taken to an existing form if it is open else opens the form, so there can never be two instances of the same form opened on that workstation. You can also add a search list control (embedded browse) to help the user move between other records while on this form. Lots of ideas available if you are interested.
                          Robin

                          Discernment is not needed in things that differ, but in those things that appear to be the same. - Miles Sanford

                          Comment

                            #28
                            Re: Data Entry Form error

                            I thought it had been confirmed that there was no 2nd form open visibly, Robin.
                            See our Hybrid Option here;
                            https://hybridapps.example-software.com/

                            Apologies to anyone I haven't managed to upset yet.
                            You are held in a queue and I will get to you soon.

                            Comment

                              #29
                              Re: Data Entry Form error

                              True, but how the form is opened initially should be investigated. Is it the main form that opens with the app? Is there a button available that opens the form? Is there any other form that links to this table in a set perhaps? Lots of questions...

                              In one of my own forms eg., I just discovered that if there is an open form based on a set that is linked on multiple fields in a 1:1 relationship, that locks the table and will not permit another form to open that uses the same table. Previously I thought that only happened if referential integrity was applied, but now it seems that multiple field links is the culprit. Error trapping takes detective skills...!
                              Robin

                              Discernment is not needed in things that differ, but in those things that appear to be the same. - Miles Sanford

                              Comment

                                #30
                                Re: Data Entry Form error

                                Originally posted by MoGrace View Post
                                T
                                In one of my own forms eg., I just discovered that if there is an open form based on a set that is linked on multiple fields in a 1:1 relationship, that locks the table and will not permit another form to open that uses the same table. Previously I thought that only happened if referential integrity was applied, but now it seems that multiple field links is the culprit. Error trapping takes detective skills...!
                                Robin

                                Do you have a sample of that condition that can be shared?
                                Al Buchholz
                                Bookwood Systems, LTD
                                Weekly QReportBuilder Webinars Thursday 1 pm CST

                                Occam's Razor - KISS
                                Normalize till it hurts - De-normalize till it works.
                                Advice offered and questions asked in the spirit of learning how to fish is better than someone giving you a fish.
                                When we triage a problem it is much easier to read sample systems than to read a mind.
                                "Make it as simple as possible, but not simpler."
                                Albert Einstein

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