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V12 Runtime License suddenly invalid

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    #16
    Re: V12 Runtime License suddenly invalid

    @Gregg. I'm not sure that bug fixing comes under the heading of "getting things right"
    Lenny, Richard and Selwyn have helped me in the past and I always thank them IF it was my problem as opposed to theirs.
    See our Hybrid Option here;
    https://hybridapps.example-software.com/


    Apologies to anyone I haven't managed to upset yet.
    You are held in a queue and I will get to you soon.

    Comment


      #17
      Re: V12 Runtime License suddenly invalid

      Just had this happen again. Would appreciate a response from Alpha, either to acknowledge the error or say 'not us'

      Comment


        #18
        Re: V12 Runtime License suddenly invalid

        You need to approach Lenny or Selwyn, Jon.
        Theyvrarely monitor this board.
        See our Hybrid Option here;
        https://hybridapps.example-software.com/


        Apologies to anyone I haven't managed to upset yet.
        You are held in a queue and I will get to you soon.

        Comment


          #19
          Re: V12 Runtime License suddenly invalid

          Ted,

          I will raise this with Alpha as it's happening too often now. There's no excuse for throwing off legitimate users with no way of resolving the issue except to wait for the problem to go away.

          It's a known issue that keeps coming back and biting me, usually at weekends/evenings when I'd rather be resting.

          Comment


            #20
            Re: V12 Runtime License suddenly invalid

            I am not sure why the RT is checking with an AS server.
            If you purchased the RT, it's your problem if the app gets pinched.
            Also, it should be possible to run RT without an I/net connection.
            Have you tried changing the Win update settings? If the pc internet is set to "metered" that is one way of preventing Windiws updates.
            I know that people have issues when Win10 grabs the bandwidth.
            See our Hybrid Option here;
            https://hybridapps.example-software.com/


            Apologies to anyone I haven't managed to upset yet.
            You are held in a queue and I will get to you soon.

            Comment


              #21
              Re: V12 Runtime License suddenly invalid

              Originally posted by Ted Giles View Post
              I am not sure why the RT is checking with an AS server.
              If you purchased the RT, it's your problem if the app gets pinched.
              Also, it should be possible to run RT without an I/net connection.
              Have you tried changing the Win update settings? If the pc internet is set to "metered" that is one way of preventing Windiws updates.
              I know that people have issues when Win10 grabs the bandwidth.
              Ted,

              You have to have a valid RT license with current AA RT to run RT and license is checked against AS server.
              So there is nothing a developer can do to avoid this problem if it happens with valid license.

              Comment


                #22
                Re: V12 Runtime License suddenly invalid

                So you cannot run a V12 RT session without an internet connection?
                Not sure that is correct. If it is, it shouldn't be. Same with a dev license, you don't always want to be online.
                My other web toolkit allows dev off line locally, although there are license checks if you are on line.
                V11 hasn't got this problem.

                Edit.
                Just reconfirmed with V11 and my old version of V12 while internet was disconnected. All works OK here.
                Last edited by Ted Giles; 08-22-2018, 07:36 AM. Reason: After additional testing.
                See our Hybrid Option here;
                https://hybridapps.example-software.com/


                Apologies to anyone I haven't managed to upset yet.
                You are held in a queue and I will get to you soon.

                Comment


                  #23
                  Re: V12 Runtime License suddenly invalid

                  Hello

                  Today we had issues with a large number of our users being unable to login into their A5V12 systems due to license restrictions.

                  Eventually it came back on line, and everybody is OK.

                  This is the third time this year this has happened.

                  I appreciate Alpha we don't live in a perfect world.
                  However, you need to get this fixed.

                  If you are going to restrict usage in this way it has to work 100% every day.

                  Kind regards

                  Alex
                  Database Software Solutions Limited
                  www.dbasesolution.co.uk
                  http://www.precise360.co.uk
                  PRECISE360 -
                  LYNCHPIN -

                  Comment


                    #24
                    Re: V12 Runtime License suddenly invalid

                    Alex, did you send this to [email protected]?
                    They don't monitor this board but occasionally Lenny pops up to give an answer.
                    See our Hybrid Option here;
                    https://hybridapps.example-software.com/


                    Apologies to anyone I haven't managed to upset yet.
                    You are held in a queue and I will get to you soon.

                    Comment


                      #25
                      Re: V12 Runtime License suddenly invalid

                      Hello Ted

                      Yes my colleague is in discussion with one or the other.
                      Might even be both!


                      Thanks for asking.

                      Kind regards


                      Alex
                      Database Software Solutions Limited
                      www.dbasesolution.co.uk
                      http://www.precise360.co.uk
                      PRECISE360 -
                      LYNCHPIN -

                      Comment


                        #26
                        Re: V12 Runtime License suddenly invalid

                        See our Hybrid Option here;
                        https://hybridapps.example-software.com/


                        Apologies to anyone I haven't managed to upset yet.
                        You are held in a queue and I will get to you soon.

                        Comment


                          #27
                          Re: V12 Runtime License suddenly invalid

                          I would think the RT should be considered outside the active subscription policy. Developer clients who pay a fixed price for an installable product might or might not be online but they shouldn't be penalized if said developer decides against using Alpha down the road.

                          In reality RT applications naturally protect Alpha's revenue stream because if the developer copy expires the RT app can never be updated again. Most developer clients probably want/will pay for improvements as time goes on; therefore, renewed dev subscription.

                          Comment


                            #28
                            Re: V12 Runtime License suddenly invalid

                            I agree the RT should be outside the current licensing policy.
                            I also support Alpha in licensing the developer versions of their software. As you say it creates revenue streams which are necessary to fund ongoing development.
                            These aspects are of value to us as developers and we should rightly contribute.

                            However, they are irrelevant to end users. They don't care and why should they.
                            They have enough issues in their business without having to worry about those of Alpha.
                            Now I sympathise with Selwyn and all the good people at Alpha and their ongoing battle with hackers which I am led to believe is the cause of the woes.
                            But it?s a problem that needs to get sorted.

                            After all, if we were talking about interruptions to let?s say an organ transplant operating theatre, or a military base or a city's power resources, the issue would have been sorted by now.
                            When it happens, it causes end users aggravation. It causes us as developers? aggravation. It causes Selwyn and his team aggravation. It breeds ill feeling all round.
                            When it happens repeatedly as it has this year so far, it becomes wearisome.

                            I know its not an easy problem Selwyn and I know you and your team will be doing the best you can, but maybe you should look at the exclusion of the RT?

                            Kind regards


                            Alex
                            Database Software Solutions Limited
                            www.dbasesolution.co.uk
                            http://www.precise360.co.uk
                            PRECISE360 -
                            LYNCHPIN -

                            Comment


                              #29
                              Re: V12 Runtime License suddenly invalid

                              Beware: I did distribute my runtime to a few clients a while back and they had issues. It seems I was unknowingly 1 version over my limit. It ran for a few weeks and had same issues as you. I Backed up 1 version and all was well.
                              Dave Mason
                              [email protected]
                              Skype is dave.mason46

                              Comment


                                #30
                                Re: V12 Runtime License suddenly invalid

                                I believe there's an option for one-time activation, or offline activation for users that aren't always online. To be honest, for the runtime that should probably be the default. Why should 3rd parties be incovenienced and unable to use legitimate software because Alpha servers are playing up?

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