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Bonus TIPS for Successful Posting

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Office 365 and sending emails from Alpha

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    Office 365 and sending emails from Alpha

    Hi

    Just wondering if anyone has had any success with setting up a profile on Alpha Desktop Version for sending emails using office 365. I have looked back on old posts but no one seems to have achieved this. We are getting new computers and upgrading to the latest version of office etc and will have problems if we can't set up alpha to carry on sending emails directly from our database.

    Judith

    #2
    Re: Office 365 and sending emails from Alpha

    Judith,

    We have dozens of clients using office 365 and Alpha email profiles. The settings we use are:

    Account:

    outgoing mail: smtp.office365.com
    Name: whatever you want
    Email Address: <user@domain>
    User Name: <user@domain>
    Password: <password>

    Sending:

    SMTP Authentication Method: Log on using the settings below
    User Name: <user@domain>
    Password: <password>
    Use Secure Connection: <TLS>

    Advanced:

    SMTP Port: 587

    We don't use incoming email so don't know the setting for that, but should be ok

    Comment


      #3
      Re: Office 365 and sending emails from Alpha

      Hi Jon

      Thank you for getting back to me so quickly. We have set up a profile using the settings that you suggested. We use Alpha Five built in e-mail client.

      When we try to send an email we get the error message, Your e-mail profile is not complete or is invalid. Please complete your email profile.

      I have attached a word document which has the email settings that we've applied, could you have a look at them for me please.

      Thank you

      Judith
      Attached Files

      Comment


        #4
        Re: Office 365 and sending emails from Alpha

        Judith,

        That all looks good. Have you tried using the 'test' button on the profile tab? It will only work for sending with the details completed in your screenshots, but may at least narrow down the problem.

        Comment


          #5
          Re: Office 365 and sending emails from Alpha

          Hi,

          Yes we have sent a test and it gets through to the host email address but we get the following error messages.

          Connect to Incoming (POP3) Server failed:
          The hostname might be incorrect or the server may be down.
          WSAECONNREFUSED - Connection refused while connecting.

          Detailed Description:
          No connection could be made because the target computer actively refused it.
          This usually results from trying to connect to a service that is inactive on the
          foreign host—that is, one with no server application running.

          When we try to send an email from a record on the database it doesn't work, we still get the message your email profile is not complete or is invalid. Please complete your email profile.

          Once again thank you for your help with this.

          Judith

          Comment


            #6
            Re: Office 365 and sending emails from Alpha

            Judith, try adding the following for incoming...

            Account:

            Incoming Mail (POP): outlook.office365.com
            Password: <password>

            Receiving:

            Use secure Connection: TLS

            Advanced:

            POP Port: 995

            Comment


              #7
              Re: Office 365 and sending emails from Alpha

              Thank you so much for all your help, that has worked a treat.

              Comment


                #8
                Re: Office 365 and sending emails from Alpha

                You're welcome. Glad it now works.

                Comment

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