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Thread: Potential problem using Terminal Services and Acrobat

  1. #1
    Real Name
    Jon P Moody
    Join Date
    Nov 2016

    Default Potential problem using Terminal Services and Acrobat


    Just wanted to warn anybody using Terminal Services/Citrix/TSPlus that we hit a major problem on some of our servers last week.

    After Adobe kindly installed a new version of Acrobat Reader DC on the servers some users were hanging on logoff and could not be disconnected/signed out by any means.

    Once this had started, no logoff (local or remote) would close cleanly and any attempt to shut down the systems gracefully also failed stuck at the 'Logging off' screen. Only solution was to 'power off' each system and keep our fingers crossed they'd come back up in one piece.

    All our servers are VMWare VMs, so this may not affect physical hosts.

    Our solution (which resulted in a 'clean' day Monday, and no reported problems since) was to completely uninstall Acrobat Reader, reinstall the previous version and THEN disable adobe automatic updates by stopping the service, setting it disabled and then updating 2 registry keys...

    HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\Legacy\Reader\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}\mode = 0
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\bUpdater = 0

  2. #2
    "Certified" Alphaholic DaveM's Avatar
    Real Name
    Dave Mason
    Join Date
    Jul 2000
    Hudson, FL

    Default Re: Potential problem using Terminal Services and Acrobat

    Thanks Jon. That could be an issue to arise on one client I have. I removed acrobat from all others and installed pdfpro instead. Have not received any calls so far with issues.
    Dave Mason
    Skype is dave.mason46

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