You are not allows to enter records table ................... (Permission Denied)

[Rich Hartnett]

This one has me stumped. I have lots and lots of web-based applications and they have all been working fine for many years, but within the past six months, this one particular grid/table has been having continual issues. It's a time card application, where each employee has records pre-entered for the next 10 years, and all he or she has to do is open that particular day and edite the field(s) that need to be updated. (see screenshot below) In other words, the user is not actually entering any new records, he/she is just editing fields.
Screen Shot 06-20-19 at 04.55 AM.JPG

The problem is that sometimes it works fine, but more often than not, after the user updates one particular day, when he/she moves to the next day and tries to update that record, the data disappears from the web grid after clicking the submit button, and does not get entered. Sometimes (if the user is lucky) he/she will be able to get two or three days updated before it stops working, and sometimes only one day. It has no rhyme or reason to it. But when it does stop taking entries, if the user waits a while and comes back to the application, it will usually work again for one or two more updates, then it stops again.

While looking at the table after a user has tried (and failed) to make an update, I noticed this message on the screen:
Screen Shot 06-20-19 at 04.37 AM.JPG

But I have no idea why it is saying the user does not have permission, and when I click on the "Why" button, it opens another box but has no explanation:
Screen Shot 06-20-19 at 04.47 AM.JPG

Has anyone encountered this message? And if so, do you have any idea how to fix it?

Thanks,
Rich

[CharlesParker]

Re: You are not allows to enter records table ................... (Permission Denied)

either the session has expired or your not actually on a "new" record which might be causing a write conflict with one or all of the fields. Personally, I think the best way to solve the this would be to share the component with someone else who might be able to spot how it is happening.
When you say, " if the user waits a while and comes back to the application..." does that mean they close and reopen it or is it always open?
Like I said, you might want to share this with a seasoned dev because there could be multiple reasons or one that is more difficult to spot with the limited info in a post regarding the component.

[Rich Hartnett]

Re: You are not allows to enter records table ................... (Permission Denied)

Well the session shouldn't be expired because the user is in the middle of entering data and the web page is still open. Keep in mind that the user is never entering a "new" record, they are always updating existing records. For example there is 14 days in our work period, and the user may wait until the end to enter his/her hours for that period. He enters 8 hours on Monday, 8 hours on Tuesday and 8 hours on Wednesday (which are all separate records), and submits those changes. Then he tries to enter 10 hours on Thursday or may make a different change to Wednesday such as to add some overtime, and when he clicks the submit button, the data on the screen disappears. On the back end, it's because the "Permission Denied" message has appeared. So the user waits a few minutes, tries it again, and it works. Sometimes the user is closing out of the web page and re-opening it (which I assume would start a new session), and sometimes he/she just stays on the page and after 5 minutes or so, the data can be re-entered and this time it works. It's bizarre, and it doesn't happen with any of my other web grids.

I think I will make a little video showing exactly what this is doing.

[CharlesParker]

Re: You are not allows to enter records table ................... (Permission Denied)

So it is happening AFTER the submit button is clicked? Can you load this into chrome and look at dev tools for any additional POST or GET data (or any other errors in the console) that might be happening during submit?