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Thread: V11 activation problem - server cannot be contacted

  1. #1
    Member
    Real Name
    Richard
    Join Date
    Mar 2012
    Posts
    358

    Default V11 activation problem - server cannot be contacted

    Hi,

    A client is retiring an old Win2008 server and I need to transfer my V11 app to a new Win2016 server.

    I've installed the AWS Build 3381-4096 but when I try to activate the license I get "The Activation Server cannot be contacted at this time. Please try again later".

    The date/time of the server is correct.

    Any ideas?

  2. #2
    "Certified" Alphaholic
    Real Name
    Andy Gill
    Join Date
    Jul 2011
    Location
    Barbados
    Posts
    1,029

    Default Re: V11 activation problem - server cannot be contacted

    I am keen to know as well since I have a server running that will need to be re-installed soon. If you contact Alpha support, please let the forum know the outcome. Thanks.

  3. #3
    Member
    Real Name
    Richard
    Join Date
    Mar 2012
    Posts
    358

    Default Re: V11 activation problem - server cannot be contacted

    I contacted Alpha sales.

    Was told to "try again, it should work now". It didn't.

    I let them know, they asked for the server name which I supplied immediately... 4 days ago.

    Haven't had a response since. Have followed up but no reply.

    Very frustrating and reflects poorly on my business!

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